Searching for the ultimate guide to shopify apps? You’ve come to the right place. In this comprehensive resource, I’ll dive deep into how Gorgias transforms your customer interactions and drives more revenue from your Shopify store. Ready to boost conversions and streamline support? Get Started with Gorgias Today and experience the difference.

If you’ve ever felt overwhelmed by incoming support tickets or struggled to turn conversations into sales, you’re not alone. Gorgias has been helping over 10,000 ecommerce brands automate up to 60% of their support inquiries while increasing conversions by 2.5x. With integrations spanning Shopify, Facebook, Instagram, WhatsApp and more, Gorgias brings real-time order data and customer history right into your helpdesk. Let’s explore why this Conversational AI platform is a must-have among top shopify apps.

What is Gorgias?

Gorgias is a Conversational AI platform built for ecommerce, designed to unite sales and support under one roof. As one of the leading shopify apps, Gorgias connects your Shopify catalog, order management, and customer data directly into a single helpdesk interface. This powerful tool automatically resolves common queries, provides product recommendations, and even handles refunds or discounts—without leaving the dashboard.

Gorgias Overview

Founded in 2015, Gorgias set out with a mission to simplify customer support for online merchants. What started as a small start-up headquartered in Montreal quickly grew into a global SaaS company trusted by thousands of brands, from boutique retailers to high-volume stores processing millions in sales each month.

Over the years, Gorgias has secured multiple investment rounds, launched advanced AI features, and expanded integrations to cover every major channel. Today, it stands out among shopify apps by offering not just ticket management, but a full Conversational AI layer that actively drives revenue through tailored product suggestions and dynamic promotions.

Pros and Cons

Pros:

• Automated Resolutions: Handles up to 60% of support inquiries with AI, cutting response time and staffing costs.
• Increased Conversions: AI-powered recommendations boost checkout rates by up to 2.5×.
• Seamless Shopify Integration: Edit orders, view stock, and pull customer history without switching apps.
• Omnichannel Support: Centralizes email, live chat, social media messaging, WhatsApp, SMS, and voice.
• Scalable Pricing: Plans starting at $10/mo that grow with your ticket volume, not your headcount.
• Customizable AI Agent: Set tone of voice, create rules, and ensure brand alignment.

Cons:

• Some advanced automation features incur additional per-ticket fees.
• Initial setup and rule configuration can take time for large catalogs.

Features

Gorgias packs a suite of features tailored to ecommerce support and sales growth.

AI Agent

The heart of Gorgias is its AI Agent, which can:

• Answer pre- and post-sales FAQs across channels.
• Edit Shopify orders and subscriptions in real time.
• Offer personalized product recommendations.
• Handle returns, refunds, and generate discount codes dynamically.
• Maintain a consistent brand voice with custom tone settings.

Omnichannel Helpdesk

Consolidate all customer messages into a single inbox:

• Email and Live Chat integration out of the box.
• Facebook Messenger, Instagram DMs, TikTok, WhatsApp, SMS & Voice add-ons.
• Macros, rules, and automated workflows to route tickets instantly.

Unified Shopify Data

Get immediate access to:

• Order details, shipping status, and inventory levels.
• Customer purchase history and lifetime value.
• Subscription data via Recharge or other recurring billing apps.

Marketing Suite

Proactively engage visitors and reduce cart abandonment:

• Pop-up chat campaigns that lower bounce rate by 37%.
• Triggered messages based on page views or cart value.
• Seamless transition to live agent when needed.

Gorgias Pricing

Whether you’re a small shop or an enterprise brand, Gorgias has a plan for you.

Basic

Starting at $10/mo

• 50 tickets per month
• $0.40 per overage ticket
• Email, Live chat, basic automation

Pro

Starting at $50/mo

• 2,000 tickets per month
• Omnichannel support
• Advanced macros, rules, and reporting

Advanced

Starting at $300/mo

• 5,000 tickets per month
• AI Agent automation at $1 per resolved conversation
• Custom integrations and SLA support

Enterprise

Custom volume and pricing

• Dedicated support manager
• Custom onboarding and training
• SLAs, security audits, and API access

Gorgias Is Best For

From startups to scaling enterprises, Gorgias delivers value for multiple audiences:

Small Merchants

Benefit from automation to handle routine queries with minimal staff, while maintaining a personal touch via live chat when needed.

Mid-Market Brands

Unify growing ticket volumes across channels, leverage AI recommendations to boost average order value, and integrate with marketing stacks like Klaviyo and Yotpo.

Enterprises

Customize workflows, embed AI at scale, and secure enterprise-grade compliance and SLAs for mission-critical operations.

Benefits of Using Gorgias

Here’s why Gorgias ranks at the top of shopify apps for support and sales:

• Faster Response Times: Automated AI resolutions deliver instant answers to common questions.
• Higher Conversions: Shoppable chat and personalized upsell suggestions increase checkouts.
• Lower Overhead: Automate 60% of tickets to reduce headcount needs and training costs.
• Better CX Insights: Unified platform gives real-time analytics on performance and revenue impact.
• Consistent Branding: Maintain tone and messaging across all channels with centralized controls.

Customer Support

Gorgias offers 24/7 email and in-app chat support for all paying customers. Response times average under one hour, and enterprise clients have access to dedicated support managers.

Support materials include an extensive knowledge base, how-to videos, and regular webinars to help you get the most from every feature. Whether you need help with rule configuration, API integration, or advanced automation, Gorgias support is ready to assist.

External Reviews and Ratings

On platforms like G2 and Capterra, Gorgias consistently earns 4.7+ stars. Users praise its intuitive interface, powerful automation rules, and seamless Shopify connectivity. Many note a marked drop in ticket backlog within the first month of deployment.

Some customers have mentioned a slight learning curve when building complex macros or automation rules. Gorgias addresses this by offering onboarding services and live training sessions to fast-track your team’s success.

Educational Resources and Community

Gorgias maintains a rich library of tutorials, blog posts, and case studies on its official site. You’ll find step-by-step guides on setting up chat campaigns, optimizing AI workflows, and integrating with third-party apps. Additionally, a vibrant community forum and quarterly webinars allow you to share best practices and ask questions of seasoned experts.

Conclusion

In the crowded field of shopify apps, Gorgias stands out as the ultimate Conversational AI platform that seamlessly blends support efficiency with revenue growth. From automating routine tickets to delivering personalized product suggestions, Gorgias equips your team with the tools needed to exceed customer expectations and drive sales. Ready to transform your support into a profit center? Get Started with Gorgias Today and experience AI-powered ecommerce support like never before.

Get Started with Gorgias Today