Searching for the ultimate guide to small business answering service software? You’ve come to the right place. Answering Service Care has been handling calls and chats for organizations in every industry since 1974, and now you can Get Started with Answering Service Care Today to streamline your communication and free up your team.

You know how challenging it can be to balance customer calls, live chat inquiries, and appointment scheduling while keeping overhead low. Answering Service Care delivers 24/7 live support without the cost of full-time staff. Let’s explore why this small business answering service software is the ideal solution for companies of all sizes.

What is Answering Service Care?

Answering Service Care is a personalized answering service and live chat platform designed for small and medium-sized businesses, as well as larger enterprises. It combines human-powered call and chat handling with innovative proprietary software to ensure every customer interaction is friendly, efficient, and accurate.

Answering Service Care Overview

Founded in 1974 by Herman Shooster, Answering Service Care remains family-owned and award-winning. Over three generations, the company has grown its footprint by focusing on:

• Industry-tailored call scripts and workflows
• A proprietary Secure App that integrates live calls with client data in real time
• Comprehensive operator training in customer service, technical systems, and industry nuances

From small startups to Fortune 500 companies, clients trust Answering Service Care to maintain their professionalism and brand voice around the clock.

Pros and Cons

Pros:

1. Personalized Service: Tailored greetings and call handling scripts that match your brand.

2. 24/7 Availability: Never miss a lead or customer question, day or night.

3. Scalable Plans: Flexible pricing from Starter to Enterprise to fit any budget.

4. Multi-Channel Support: Live call answering and live chat in one unified platform.

5. Bilingual Agents: Full Spanish and English coverage without extra hires.

6. Call Recording: Instant Replay tool stores calls for 30 days via an online portal.

Cons:

1. Learning Curve: Some clients need time to configure custom scripts and phone routes.

2. Message Retention: Calls are stored for 30 days only; longer retention requires workarounds.

Features

Answering Service Care’s feature set covers every aspect of customer communication:

Live Call Answering

Highly trained operators answer calls with your custom greeting and script. Key benefits include:

• Real-time message relay via email, SMS, or app notification
• Call triage to prioritize urgent issues
• Appointment confirmations and reminders

Live Chat Support

Instant engagement with website visitors using live chat. Features:

• Proactive chat invitations based on visitor behavior
• Integrated chat transcripts for follow-up
• 24/7 multilingual chat coverage

Call Recording (Instant Replay)

Record, store, and access calls in an online portal for 30 days. Ideal for compliance in medical, legal, or financial sectors:

• Searchable call history
• Secure storage and playback
• Audit and training tool

Bilingual Service

Answering Service Care provides offsite Spanish-English answering staff, fully customized to your specifications:

• Script translation and cultural adaptation
• No additional overhead for bilingual hires
• Seamless call transfers between languages

Appointment Scheduling

Using Acuity scheduling software, your clients can book, reschedule, or cancel appointments without double-booking:

• Real-time calendar sync
• Automated reminders via email and SMS
• 100% error-free scheduling workflow

Secure App Integration

The proprietary mobile app loads your website or data when calls arrive, giving agents instant context:

• Faster response times
• Enhanced accuracy in message taking
• Protected data via enterprise-grade security

Answering Service Care Pricing

Flexible plans to fit any size business—choose from Starter to Enterprise for both call answering and live chat.

Answering Service Plans

• Starter: $40/month, pay-as-you-go at $1.65 per minute
• Small Business: $179/month includes 100 minutes, $1.62 per additional minute
• Pro (Most Popular): $319/month includes 250 minutes, $1.52 per additional minute
• Enterprise: $599/month includes 500 minutes, $1.28 per additional minute

Live Chat Plans

• Starter: $35/month, pay-as-you-go at $5 per chat
• Small Business: $145/month includes 30 chats, $5 per additional chat
• Pro (Most Popular): $245/month includes 50 chats, $5 per additional chat
• Enterprise: $400/month includes 100 chats, $5 per additional chat

Answering Service Care Is Best For

Whether you’re a solo entrepreneur or part of a large enterprise, Answering Service Care has a plan for you:

Small Businesses

Reduce overhead, never miss leads, and maintain a professional presence around the clock.

Medical & Legal Practices

Compliant call recording and HIPAA-capable message-handling to secure sensitive client data.

Financial Services

Accurate call logs and scripts tailored to industry regulations ensure clear communication.

Enterprises

Scalable support for high call and chat volumes with advanced reporting and integrations.

Benefits of Using Answering Service Care

• Improved Customer Satisfaction: Live, friendly support every time.
• Cost Savings: Eliminate hiring, training, and benefits costs for in-house phone staff.
• Increased Sales: Capture leads 24/7, and never let a potential customer slip away.
• Better Work-Life Balance: Free up your team to focus on core business tasks.
• Custom Reporting: Insights into call volume, peak times, and agent performance.

Customer Support

Answering Service Care’s support team is available around the clock. You can reach out via phone, email, or in-app chat for any configuration questions or technical assistance.

Our comprehensive onboarding process ensures your scripts, workflows, and integrations are set up correctly from day one. Continuous training and quarterly reviews keep our agents aligned with your evolving needs.

External Reviews and Ratings

Clients consistently highlight Answering Service Care’s professionalism and reliability. Common praises include rapid agent ramp-up, friendly tone, and seamless system integration. A few users mention minor configuration delays during initial setup, but these are quickly resolved by the dedicated onboarding team.

Industry awards from ATSI and CAM-X underscore our commitment to excellence, and the three-generation family ownership guarantees continuity and personal accountability.

Educational Resources and Community

Answering Service Care provides a robust library of tutorials, webinars, and best-practice guides to help you optimize your call and chat operations. The community forum connects you with other business owners to share tips and use cases. Regular blog posts cover trending topics in customer service and communication technology.

Conclusion

In today’s competitive landscape, having reliable small business answering service software is no longer optional—it’s essential. Answering Service Care offers a complete solution for calls, chats, scheduling, and compliance, all at budget-friendly prices. Ready to enhance your customer experience and reclaim your time? Get Started with Answering Service Care Today and join the ranks of happy customers who trust us with their communication.

Get Started with Answering Service Care Today