Skyrocket Productivity with Smart Call Tracking
Ever wondered how top teams maintain seamless communication and keep every customer interaction on record? With call tracking powered by Helpwise, you can transform your shared inbox into a fully integrated phone and SMS center—no more juggling multiple apps or missing critical follow-ups.
Why Call Tracking Matters
Every call and text holds valuable insights. When you implement smart call tracking, you capture detailed logs, recordings, and voicemails automatically. That level of visibility means:
- Complete transparency across your support and sales teams
- Actionable analytics on call volumes, response times, and outcomes
- Consistent record-keeping for audits, training, and performance reviews
Seamless Integration in Your Shared Inbox
Helpwise turns your regular team mailbox into a unified communication hub:
- One-click calling and texting next to any phone number in your inbox
- Automatic logging of call activities, notes, and customer details
- Instant access to call recordings and voicemails for quality control
Key Features of Helpwise Call Tracking
Instant Click-to-Call & Click-to-Text
Skip manual dialling—click a phone number in your Helpwise dashboard to call or text. Every interaction is logged as an activity for future reference.
Call Recordings & Voicemail
Automatically store every call. Review recordings to coach agents, verify details, and resolve disputes with confidence.
Missed Call Alerts
Never leave a lead hanging. Get real-time notifications for missed calls and quickly respond via call or SMS.
Contact & Activity Sync
Keep your CRM up to date. Helpwise syncs contacts, calls, messages, and notes so you always have the full history at your fingertips.
Boost Team Productivity and Accountability
- Faster response times: Shared visibility means any team member can pick up where another left off.
- Data-driven insights: Measure campaign performance, agent efficiency, and customer satisfaction with built-in analytics.
- Streamlined workflows: Automate call assignments, follow-up reminders, and SMS campaigns directly from Helpwise.
Flexible Plans for Every Team
Whether you’re a small startup or a large enterprise, Helpwise offers simple pricing tiers:
- Standard: $15/user/month – Ideal for small teams, includes 3 shared inboxes and basic analytics.
- Premium: $29/user/month – Advanced automation, all channels unlocked, CSAT, and AI assist.
- Advanced: $49/user/month – Enterprise features like SLA rules, SSO, priority support, and unlimited inboxes.
Get Started in Minutes
Setting up Helpwise takes only a few clicks. Grab a phone number in 70+ countries or port your existing number. Configure your shared inbox, invite your team, and start calling and texting right away.
