Searching for the ultimate guide to small business phone answering solutions? You just landed in the right spot. Get Started with Answering Service Care Today and discover how seamless call and chat handling can transform your operations instantly.

What is Answering Service Care?

Answering Service Care is a professional answering solution dedicated to managing calls and live chats for small and medium-sized businesses. Since 1974, this family-owned service has delivered personalized greetings, accurate message-taking, and 24/7 coverage so you can stay focused on core tasks without missing a single customer interaction.

Answering Service Care Overview

Founded by Herman Shooster in 1974, Answering Service Care began as a modest call center built on exceptional customer service values. Over three generations, the company has expanded its proprietary software, mobile app integration, and bilingual support, all while retaining that family-owned attention to detail.

Today, Answering Service Care serves enterprises and small businesses across every industry. With award-winning recognition from ATSI and CAM-X, they stand as a trusted partner for organizations seeking reliable customer interactions.

Pros and Cons

Pro: 24/7 coverage tailored to your business hours and peak call times.

Pro: Instant Replay call recording lets you access calls via an online portal for up to 30 days.

Pro: Bilingual service in English and Spanish at a fraction of full-time hire costs.

Pro: Appointment scheduling with Acuity integration eliminates double-bookings.

Pro: Proprietary software and mobile app for quick access to client websites and information.

Pro: Customized scripts and real-time message relays keep communication accurate.

Con: Additional minutes or chat packages may be needed during unexpected growth spikes.

Con: 30-day call storage may require archiving calls externally if long-term retention is necessary.

Features

Answering Service Care packs a suite of features designed for efficiency and flexibility:

Live Call Answering

• Personalized greeting tailored to your branding.
• Call triage from general inquiries to urgent issues.
• Real-time message delivery via email, SMS, or app notifications.

Live Chat Support

• 24/7 chat handling to capture leads instantly.
• Custom chat scripts to reflect your voice and tone.
• Seamless handoff to your team when needed.

Instant Replay Call Recording

• Proprietary tool for recording and storing calls up to 30 days.
• Secure online portal access 24/7.
• Essential for medical, legal, and financial practices.

Bilingual Answering Services

• Fully customized English and Spanish support.
• Cost-effective alternative to hiring in-house bilingual staff.
• Professional courtesy and cultural competence.

Appointment Scheduling

• Integrated Acuity scheduling for error-free bookings.
• Shared access ensures you and your agents stay synced.
• Reduces no-shows and double-bookings automatically.

Answering Service Care Pricing

Choose a plan that fits your call and chat volume, budget, and growth trajectory:

Starter Plan

Price: $40/mo, Included Minutes: 0, Additional Rate: $1.65/minute — Ideal for micro businesses testing call support.

Small Business Plan

Price: $179/mo, Included Minutes: 100, Additional Rate: $1.62/minute — Perfect for growing teams handling moderate call volume.

Pro Plan (Most Popular)

Price: $319/mo, Included Minutes: 250, Additional Rate: $1.52/minute — Suited for established businesses with steady call flow.

Enterprise Plan

Price: $599/mo, Included Minutes: 500, Additional Rate: $1.28/minute — Best for high-volume, mission-critical operations.

Live Chat Add-On

Starter $35/mo (0 chats), Small Business $145/mo (30 chats), Pro $245/mo (50 chats), Enterprise $400/mo (100 chats) — $5/additional chat.

Answering Service Care Is Best For

Small & Medium Businesses

Need 24/7 coverage without hiring new staff? This service scales with your growth.

Medical & Legal Practices

Secure call recording and accurate message retrieval keep you compliant.

Financial Services

Professional voice ensures trust during every client interaction.

Bilingual Call Handling

Serve both English and Spanish-speaking customers seamlessly at minimal cost.

Benefits of Using Answering Service Care

• Cost Savings: Reduce overhead by outsourcing 24/7 support instead of hiring full-time staff.
• Improved Efficiency: Proprietary app and call scripts speed up response times.
• Better Customer Experience: Friendly, trained agents ensure every caller feels valued.
• Increased Bookings: Appointment scheduling cuts no-shows and double-bookings.
• Scalability: Plans can be adjusted month-to-month as your volume changes.

Ready to transform your small business phone operations? Get Started with Answering Service Care Today and watch your customer satisfaction soar.

Customer Support

Answering Service Care delivers prompt, 24/7 support via phone, email, and live chat. Their in-house training ensures every agent knows your business inside and out.

Whether you have a technical question about the Secure App integration or need to tweak your call script, their dedicated account team is just a message away.

External Reviews and Ratings

Clients rave about the friendly, consistent service and the seamless onboarding process. Many highlight the Instant Replay tool as a game-changer for quality assurance. A handful of users requested longer call storage, and Answering Service Care has since introduced archiving options to address this need.

Educational Resources and Community

Access an extensive blog with best practices for customer engagement, regular webinars on optimizing your call flow, and a private client forum for peer support. Continuous learning resources help you extract maximum value from the service.

Conclusion

Managing small business phone inquiries doesn’t have to drain your time or budget. With Answering Service Care, you gain a reliable extension of your team, equipped with advanced tools and trained agents to keep your lines open and your customers happy. Get Started with Answering Service Care Today and take control of your communication channels.