small business answering service software can transform the way you handle calls and chats, freeing you to focus on growth. In today’s fast-paced marketplace, small businesses need reliable support around the clock without hiring costly full-time staff. That’s where Answering Service Care comes in: delivering personalized, professional live answering and chat services designed for companies just like yours.

Answering Service Care has been answering calls and chats since 1974 for organizations of all sizes. From solo entrepreneurs to growing mid-sized firms, businesses trust our family-owned, award-winning service to handle every inquiry with care. Ready to streamline your communication and reclaim your time? Get Started with Answering Service Care Today and discover how our small business answering service software elevates your customer experience.

What is Answering Service Care?

Answering Service Care is a comprehensive small business answering service software solution that combines live call answering, chat support, appointment scheduling, call recording, and bilingual services in one seamless platform. Designed to integrate with your existing systems, it ensures every call and chat is handled promptly by friendly, trained agents who follow your customized scripts and workflows.

Key Definitions

• Live Answering: Real agents answering your calls 24/7 based on your call forwarding settings.
• Live Chat: Website chat support powered by the same trained staff.
• Appointment Scheduling: Integrated booking using Acuity scheduling software.
• Call Recording: Instant Replay tool for recording, storing, and retrieving calls.
• Bilingual Service: Full Spanish and English support at no extra hassle.

Answering Service Care Overview

Answering Service Care began in 1974 as a small family-run answering service under Herman Shooster’s guidance. Over three generations, the company has grown into an industry leader recognized by ATSI and CAM-X for excellence in tele-service delivery.

With a core mission to help businesses of every industry thrive, Answering Service Care continually invests in proprietary software and agent training. Our Secure App integrates website data and call scripts, so agents have instant context on every call. Today, we serve thousands of clients ranging from medical practices to financial institutions, ensuring top-notch customer service around the clock.

Through steady innovation—adding live chat, appointment scheduling, and bilingual capabilities—Answering Service Care remains at the forefront of small business answering service software, giving you solutions that adapt as your needs evolve.

Pros and Cons

Pro: 24/7 live answering ensures no customer query goes unanswered.

Pro: Flexible plans to suit startups, growing firms, and large enterprises alike.

Pro: Proprietary Instant Replay call recording tool grants 30-day access to stored calls.

Pro: Bilingual agents available for seamless English-Spanish support.

Pro: Integrated appointment scheduling eliminates double-booking and missed appointments.

Pro: Award-winning family-owned service with over 45 years of experience.

Con: Additional minutes and chats billed per use—monitor usage to optimize plan selection.

Con: Setup requires customizing scripts and greetings, which may take initial time investment.

Features

Answering Service Care’s robust features empower your small business answering service software strategy with efficiency and professionalism.

Live Call Answering

Our trained agents handle incoming calls based on your custom scripts and priorities:

• Personalized greetings loaded into our proprietary software.
• Real-time call triage to escalate high-priority calls.
• Message delivery via email, SMS, or portal notifications.

Live Chat Support

Convert website visitors into customers with responsive chat:

• Staffed by the same agents handling calls.
• Customizable canned responses and FAQs.
• Detailed transcripts stored in the online portal.

Appointment Scheduling

Avoid manual booking headaches with Acuity integration:

• Centralized calendar accessible to staff and agents.
• Automated reminders to reduce no-shows.
• Conflict-free booking to prevent double-scheduling.

Call Recording with Instant Replay

Ensure accurate message retrieval and compliance:

• 30-day online storage with instant playback.
• Secure portal with user authentication.
• Ideal for legal, medical, financial, and service industries.

Bilingual Answering Services

Serve English and Spanish callers flawlessly:

• Fully customized scripts in both languages.
• Cost-effective alternative to hiring full-time bilingual staff.
• Ensures professionalism and cultural sensitivity.

Answering Service Care Pricing

Choose the plan that aligns with your call and chat volume, then scale up as you grow.

Starter (Answering Service)

Price: $40/month

Ideal for solopreneurs and micro businesses with minimal call volume.

• 0 included minutes, $1.65/additional minute.
• 24/7 call coverage.
• Basic script setup.

Small Business (Answering Service)

Price: $179/month

Perfect for growing teams handling up to 100 minutes.

• 100 included minutes, $1.62/additional minute.
• Custom call routing.
• Enhanced reporting.

Pro – Most Popular (Answering Service)

Price: $319/month

Best for established small enterprises requiring 24/7 support.

• 250 included minutes, $1.52/additional minute.
• Dedicated account manager.
• Integration with CRM and calendars.

Enterprise (Answering Service)

Price: $599/month

Designed for high-volume organizations up to 500 minutes.

• 500 included minutes, $1.28/additional minute.
• Advanced analytics dashboard.
• Custom API integrations.

Starter (Live Chat)

Price: $35/month

Entry-level chat for websites with low traffic.

• 0 included chats, $5/additional chat.
• Basic chat widgets.

Small Business (Live Chat)

Price: $145/month

For moderate chat volumes up to 30 per month.

• 30 included chats, $5/additional chat.
• Customizable welcome messages.

Pro – Most Popular (Live Chat)

Price: $245/month

High-engagement chat for active websites.

• 50 included chats, $5/additional chat.
• Analytics on chat performance.

Enterprise (Live Chat)

Price: $400/month

Comprehensive chat solution for large customer volumes.

• 100 included chats, $5/additional chat.
• Priority support and custom reports.

Answering Service Care Is Best For

Whether you’re a solo operator or a growing enterprise, these audiences benefit most from Answering Service Care’s small business answering service software:

Medical and Legal Practices

Secure call recording ensures accurate message capture and compliance. Appointment scheduling prevents double-bookings, while bilingual service caters to diverse patient or client populations.

Professional Services Firms

Accountants, consultants, financial advisors, and real estate agents gain peace of mind knowing every client inquiry receives prompt, professional attention.

E-commerce and Retail

Maximize sales opportunities by never missing a chat or call, answer pricing and shipping questions instantly, and book consultations or demos seamlessly.

Home Services and Contractors

From plumbers to landscapers, field-based businesses ensure leads are captured, appointments are scheduled accurately, and emergency calls are triaged effectively.

Benefits of Using Answering Service Care

• Increased Availability: 24/7 coverage means no missed opportunity, even outside business hours.
• Reduced Overhead: Lower staffing costs compared to hiring and training internal receptionists.
• Professional Image: Consistent, friendly greetings that strengthen brand perception.
• Scalability: Easily adjust service levels as your business grows or during seasonal peaks.
• Enhanced Productivity: Free up time for you and your team to focus on revenue-generating activities.
• Improved Customer Satisfaction: Quick response times and personalized interactions keep customers happy.

Customer Support

Answering Service Care provides dedicated account management and 24/7 technical support to ensure your service runs smoothly. Our team is reachable via phone, email, or live chat for any questions or adjustments you need.

We pride ourselves on rapid response times and proactive check-ins. Quarterly reviews help optimize scripts, call flows, and scheduling rules so you always get the best value from your small business answering service software.

External Reviews and Ratings

Clients consistently praise Answering Service Care’s professionalism and reliability. Many highlight the Instant Replay call recording as an indispensable tool for quality assurance. Review platforms frequently mention:

• “Agents sound just like our in-house receptionists.”
• “We’ve eliminated missed calls and lost leads.”
• “Setup was quick, and the support team guided us every step of the way.”

Some users note the learning curve during initial setup, particularly customizing scripts and schedules. However, our onboarding specialists work closely with each client to streamline the process and address concerns promptly.

Educational Resources and Community

Answering Service Care offers a rich library of resources, including:

• Blog articles on call handling best practices and customer service tips.
• Webinars and tutorials on optimizing chat engagement and appointment workflows.
• A user forum where clients exchange insights and script ideas.
• Monthly newsletters featuring industry trends and product updates.

Conclusion

In the competitive world of small businesses, effective communication can be the difference between growth and stagnation. Answering Service Care delivers reliable, cost-effective small business answering service software that ensures every customer interaction is handled professionally. With features like 24/7 live answering, live chat, appointment scheduling, call recording, and bilingual support, it’s the comprehensive solution you need to elevate your customer experience and reclaim valuable time.

Get Started with Answering Service Care Today and see how partnering with our award-winning team can transform your business communications.