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What Is CometChat?

CometChat is a complete in-app chat SDK & API suite for web and mobile applications, built to embed real-time messaging, voice, and video calling with minimal effort. Whether you’re developing social networks, telehealth platforms, e-learning portals, gaming hubs, or customer support tools, CometChat provides the building blocks to create engaging communication experiences.

Behind the scenes, CometChat runs on a global edge network that optimizes message and call routing for low latency. With a track record of handling millions of concurrent users and a 99.999% uptime SLA, it has become the go-to choice for startups and Fortune 500 companies alike. The platform’s modular architecture means you can start small with basic chat and effortlessly scale to enterprise deployments with advanced moderation, analytics, and compliance features.

Features

CometChat’s feature set covers every aspect of modern communication. From no-code UI customization to programmatic control over message flow, you’ll find tools to accelerate development and deliver polished experiences. Below, each major feature is broken down in depth.

Visual Builder

The Visual Builder is a drag-and-drop interface that lets you create chat screens, style components, and define feature sets without touching a line of code. You can preview changes live, switch themes, and ensure brand consistency across every chat window. When you’re satisfied, export production-ready React code and drop it into your project.

• Live preview of chat UIs across device sizes
• Toggle features like typing indicators, stickers, and read receipts
• One-click code export with clear instructions for integration

In a recent project, I used the Visual Builder to design a mobile chat for an education app. The ability to iterate on layouts in minutes instead of days cut our design cycle by over 60%. The clean React code export required only minor theming tweaks on our side, saving the team dozens of development hours.

UI Kits

CometChat UI Kits are component libraries for React, Vue, Angular, iOS, Android, and Flutter. If you demand pixel-perfect design, these modular building blocks give you total control over every UI element, from chat bubbles and message lists to call screens and notifications panels.

• Fully themeable components using CSS-in-JS, SCSS, or platform native styling
• Animation hooks and transition controls to craft smooth interactions
• Accessibility support built-in for screen readers and keyboard navigation

Our design team used the UI Kits to align the chat interface exactly with our brand guidelines—right down to custom fonts and animation curves. The modular nature meant we could swap out the call module overnight when we upgraded to multi-party conferencing, without rewriting the entire UI.

SDKs

CometChat offers comprehensive SDKs for JavaScript, Java, Swift, Kotlin, Flutter, and more, giving you programmatic access to all chat, voice, video, and moderation features. With these APIs, you can implement custom workflows, integrate with proprietary back-ends, and extend capabilities beyond the prebuilt UI kits.

• Message lifecycle events: send, edit, delete, recall
• Advanced presence events: typing status, online/offline indicators
• Voice and video call management: start/stop calls, screen sharing, recording

In a recent integration for a healthcare client, our engineers used the Java SDK to orchestrate compliance-driven workflows—automatically routing messages to secure logs and triggering HIPAA-compliant auditing events. The robust SDK documentation and code samples expedited development and ensured full peace of mind around security.

Chat and Messaging

Core messaging features arrive production-ready: one-to-one chats, group conversations, public channels, threads, reactions, polls, file sharing, and more. CometChat’s infrastructure reliably delivers messages in under 200ms, even under heavy load.

• Public and private group channels with admin controls
• Inline threading, message reactions, and emoji support
• Rich media attachments: images, PDFs, audio clips, and custom files

For a gaming community project, we saw message delivery times remain consistent at around 150ms, even with hundreds of concurrent users in the same channel. The built-in file sharing and reaction support reduced our third-party dependency list by half, simplifying maintenance and lowering costs.

Voice and Video

CometChat’s voice and video modules let you create 1:1 and group calls with ease. The platform dynamically adjusts video quality based on network conditions, implements echo cancellation, and offers built-in screen sharing and recording features.

• Support for up to 50 participants in a single video session
• Automatic resolution scaling and network optimization
• Browser and mobile compatibility with WebRTC and native SDKs

During beta testing of our teleconference feature, we observed sub-200ms call setup times and crystal-clear audio even on 3G networks. The recording API enabled us to archive sessions automatically to AWS S3, streamlining our compliance processes without custom infrastructure work.

Chat Moderation

Maintaining a safe community is easier with CometChat’s dual-engine moderation: AI-powered filters catch harassment, hate speech, and spam in real time, while flexible rule engines let you block specific words, phrases, or patterns.

• Machine learning filters tuned for multiple languages
• Customizable rule sets: keyword blacklists, user rate limits
• Role-based permission controls for moderators and admins

One marketplace client reduced reported abuse by 85% after enabling AI moderation. They also used custom rules to auto-suspend accounts posting banned content. CometChat’s moderation dashboard gave their ops team real-time alerts and detailed audit trails.

Notifications

Re-engage users with smart cross-platform notifications. Configure triggers for unread messages, mentions, call invites, and more. CometChat handles delivery to iOS (APNs), Android (FCM), web push, email, and SMS.

• Conditional delivery: only notify when user is offline or inactive
• Template engine for personalized notification copy
• A/B testing capabilities on scheduling and content

In a recent deployment, we segmented power users and sent customized push notifications about trending chat topics. This boosted weekly returning users from 40% to 62%—all managed through CometChat’s notification rules and analytics.

Analytics

Track your chat ecosystem health with real-time dashboards and exportable reports. Monitor message volume, active users, retention rates, call durations, and feature adoption metrics.

• Custom event tracking (e.g., poll participation, file uploads)
• Funnel analysis for new feature rollouts
• CSV and API exports for BI tool integration

Our product team used CometChat analytics to pinpoint a 30% drop-off in voice call engagement on mobile. We iterated on UI placement and reduced friction points, ultimately increasing mobile call usage by 45% within two weeks.

Pricing

CometChat pricing is designed to grow with you. You can start free, scale gradually, and unlock enterprise features only when you need them.

Chat & Messaging Plans

• Build (Free):
  • Price: $0/month
  • Up to 100 active users
  • All core chat and moderation features
• Basic ($298.75/month billed annually):
  • Unlimited messaging for small teams
  • Push notifications via global EDGE network
  • Basic moderation and analytics
• Advanced ($423.75/month billed annually):
  • AI rule–based moderation and sentiment analysis
  • Email & SMS notifications with templating
  • Multi–tenant support, AI user copilot, HIPAA/BAA
  • Advanced search and real-time translation
• Enterprise (Custom pricing from 10K MAU):
  • Zero overage charges and premium SLAs
  • OpenAI–powered moderation & insights
  • 10% concurrency, SSO, custom white-label domains

Voice & Video Calling Plans

• Build (Free):
  • 10K voice/video minutes for proof-of-concept
• Pay-as-you-go:
  • Voice: $0.001/user/minute
  • Video: $0.003/user/minute
  • Recording: $0.006/minute
• Custom Pricing:
  • Bespoke packages for high-volume, global deployments

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Benefits to the User (Value for Money)

Investing in CometChat delivers unparalleled ROI across development speed, operational efficiency, and user engagement:

• Rapid Development: Prebuilt components and code generation cut development time by up to 70%.
• Elastic Scalability: Auto-scaling infrastructure means you never pay for unused capacity.
• Cost Transparency: Predictable monthly costs and pay-as-you-go voice/video pricing avoid surprise bills.
• All-in-One Platform: Chat, calling, moderation, notifications, and analytics under one roof.
• Global Performance: Edge routing ensures consistent low latency in every major region.
• Reduced Maintenance: Fully managed backend removes the need to operate servers or DevOps pipelines.
• Compliance Ready: HIPAA, GDPR, and CCPA features simplify adherence to regulations.
• Enhanced Engagement: Smart notifications and AI moderation boost retention and community health.
• Custom Integrations: Extensive SDKs let you weave chat into your unique workflows.
• Dedicated Support: Enterprise SLAs and 24/7 support ensure mission-critical uptime.

Customer Support

CometChat’s support team is known for rapid response times and deep domain expertise. When I’ve submitted feature requests or integration questions, I typically receive a comprehensive answer within an hour. Their email, live chat, and ticketing system are staffed by engineers who understand the product inside and out, so I’m never left waiting on generic responses.

Enterprise customers benefit from additional channels like phone support and a dedicated account manager. These resources include onboarding assistance, architectural reviews, and quarterly business reviews to ensure my instance of CometChat is optimized for performance, security, and cost efficiency.

External Reviews and Ratings

On G2, CometChat holds a 4.6/5 star rating with over 200 reviews. Users consistently highlight ease of integration, UI customization, and call stability as standout strengths. A common quote: “CometChat saved us months of development and gave us rock-solid chat and video features from day one.”

Capterra reviewers echo this sentiment, praising the rapid time-to-market and reliable global delivery. TrustRadius awards CometChat an 8.7/10 for feature depth and a 9.0/10 for support quality. Some users have noted that advanced SDK customizations can have a learning curve, but CometChat has proactively addressed this by expanding interactive tutorials, sample apps, and more detailed API references.

Educational Resources and Community

CometChat invests heavily in developer education. The official documentation covers everything from quickstart guides to in-depth API references. Step-by-step tutorials walk you through building a chat app in React, integrating voice calls in Flutter, or adding automated moderation rules.

The vibrant community Slack workspace and GitHub repo host thousands of developers. You can ask questions, share code snippets, or contribute to open-source UI Kits. Monthly webinars and workshops led by CometChat engineers dive into new features, performance tuning, and best practices for scaling chat solutions globally.

Conclusion

To wrap things up, CometChat delivers everything you need for first-class real-time communication: chat, voice, video, moderation, notifications, analytics, and bulletproof security. With tools like the Visual Builder, UI Kits, and flexible SDKs, you can launch mission-critical features in days, not months.

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