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What Is Gorgias?

Gorgias is a Conversational AI platform built specifically for ecommerce retailers who want to boost sales and resolve support inquiries with unprecedented efficiency. It connects directly to your Shopify store, giving support agents real-time access to customer data, product information, order histories, and inventory levels—all within a single helpdesk interface. Use cases range from automating routine FAQ responses to delivering personalized product recommendations during live chats. Whether you’re a small startup handling a few hundred tickets a month or an enterprise operation managing thousands of customer conversations, Gorgias scales with you.

Features

Gorgias packs a suite of powerful features designed to enhance every step of the customer journey—from pre-sale inquiries to post-purchase support. Let’s dive into the standout capabilities that make it such a versatile tool for online merchants.

Conversational AI with Sales & Support Skills

Gorgias’s AI Agent acts like a seasoned support rep, capable of handling both sales and support interactions with natural, brand-aligned language.

• Automated resolutions: Up to 60% of support tickets can be resolved automatically, saving time and operational costs.
• Dynamic product recommendations: AI suggests complementary products based on shopper behavior, boosting conversions by up to 2.5x.
• Custom tone of voice: Tailor the AI’s language to match your brand identity—whether you’re playful, professional, or somewhere in between.

A Natural Extension of Your Shopify Store

When your support agents work in Gorgias, they never leave the helpdesk interface. It’s like having your entire Shopify backend embedded alongside every ticket.

• Edit orders in real-time: Change quantities, update shipping details, and apply discounts without toggling between apps.
• Access full shopper history: View past purchases, abandoned carts, and loyalty status to inform each conversation.
• Share product links instantly: Rapidly send curated product suggestions or upsells directly in chat or email.

Omnichannel Conversations in One Dashboard

No more juggling multiple tools—Gorgias centralizes email, live chat, social media DM (Facebook, Instagram, TikTok), SMS, WhatsApp, and voice calls.

• Unified inbox: See all customer messages side by side, prioritized by urgency and value.
• Customizable macros & rules: Automate routing, tagging, and canned responses to boost agent productivity.
• Real-time monitoring: Track support performance metrics like response time, resolution rate, and CSAT scores.

All Your Tech in One Place

With 150+ native integrations, Gorgias ensures your favorite apps—like Klaviyo, Recharge, Loop Returns, and Yotpo—are seamlessly woven into your workflow.

• Customer data enrichment: Pull in loyalty points, subscription details, returns history, and more.
• One-click workflows: Trigger marketing automations or promotional emails directly from a support ticket.
• Centralized analytics: Combine sales, support, and marketing metrics to get a holistic view of customer engagement.

Proactive Engagement with Gorgias Marketing Suite

Stop waiting for shoppers to reach out—initiate contact with them.

• Exit-intent chat campaigns: Reduce bounce rates by 37% by offering chat support or exclusive discount codes when visitors attempt to leave.
• Personalized shopping assistance: Provide real-time product suggestions based on browsing behavior.
• Campaign templates: Pre-built flows for cart abandonment, post-purchase upsells, and re-engagement blasts.

Step Up Support Efficiency with Gorgias Support Suite

Streamline your customer service operations to maximize agent output and minimize costs.

• Automate repetitive inquiries: Common questions about shipping, returns, and order status can be fully automated.
• Smart ticket assignment: Use rules-based routing to assign tickets to the most qualified team member.
• Multi-brand support: Manage inquiries for multiple storefronts from a single Gorgias account.

Pricing

Gorgias offers flexible plans that scale with your ticket volume and feature needs, ensuring you only pay for what you use—not per seat.

• Basic (from $10/mo):
  • Up to 300 tickets per month
  • Helpdesk essentials: email, live chat, basic rules & macros
  • One storefront, unlimited agents
• Pro (from $50/mo):
  • Up to 2,000 tickets per month
  • All Basic features plus social media channels (Facebook, Instagram)
  • Advanced reporting, satisfaction surveys
• Advanced (from $300/mo):
  • Up to 5,000 tickets per month
  • AI Agent at $1 per resolved conversation
  • Voice, SMS & WhatsApp add-ons
  • Priority support & SLAs
• Enterprise (from $750/mo):
  • Custom ticket volume
  • Dedicated success manager
  • Custom SLAs, audits & onboarding workshops

All plans include access to the Help Center with unlimited articles, team management via SSO, and 150+ integrations. Plus, you can choose your automation level for the AI Agent to dial in the perfect balance of speed and control.

Benefits to the User (Value for Money)

Investing in Gorgias delivers tangible returns across your ecommerce operations. Here’s why it’s worth every penny:

• 60% Support Inquiries Automated: Free up your team to tackle high-value tasks by letting AI handle repetitive questions.
  
  Operational costs drop as agents spend less time on common queries.
• 2.5× Higher Conversions: Tailored product recommendations during chats turn browsers into buyers.
  
  You’ll see a direct uplift in average order value and cart completion rates.
• Unified Data, Smarter Decisions: All customer interactions and metrics live in one platform.
  
  No more context switching—agents are faster and more informed.
• Seamless Shopify Integration: Edit orders, issue refunds, and apply discounts without leaving the helpdesk.
  
  This level of efficiency translates into happier customers and repeat business.
• Scalable Pricing: Pay for ticket volume, not headcount.
  
  Perfect for growing stores that need predictable costs as they expand.
• Proactive Marketing: Launch exit-intent and cart abandonment campaigns that reduce bounce rates by 37%.
  
  Capturing potential lost revenue becomes automatic.
• Get 2 Months Free with Gorgias annual plans Today: Lock in this special promo and start saving immediately—no extra fees, no surprises.
• Centralized Tech Stack: Consolidate 10+ tools into one platform.
  
  Less friction, fewer subscriptions, and a single bill to manage.

Ready to experience these benefits? Head over to Gorgias and apply the special promo on annual billing to lock in your savings today.

Customer Support

I’ve always believed that a software’s support team reveals its true value—and Gorgias does not disappoint. Their support channels include email, live chat, phone, and an extensive help center, ensuring you have multiple ways to get assistance when you need it most. Response times are typically under an hour for critical issues, and you can track ticket statuses from your dashboard, so you’re never left guessing.

Beyond reactive support, Gorgias offers dedicated onboarding sessions for new customers on Pro plans and above. This means a live walkthrough of your helpdesk setup, custom rule creation, and best-practice recommendations—accelerating your time to ROI. For enterprise clients, you even get a designated success manager to guide you through quarterly business reviews and optimization plans.

External Reviews and Ratings

On G2, Gorgias boasts an impressive overall rating of 4.6/5, with users praising its ease of setup, robust Shopify integration, and game-changing AI automation. One retailer noted that Gorgias “cut our support headcount in half and boosted our average order value by 30%.” Trustpilot reviewers echo this sentiment, highlighting the platform’s intuitive interface and responsive customer support team.

Of course, no product is perfect. Some users have flagged occasional bugs following feature updates—particularly around the AI Agent’s handling of highly specialized support flows. Gorgias listens closely: regular patch releases and a transparent public roadmap show they’re committed to ironing out kinks quickly. Moreover, feature requests are often implemented within weeks, which is a testament to their customer-centric approach.

Educational Resources and Community

Gorgias provides a wealth of official resources to help you get the most out of the platform:

• Comprehensive Documentation: Step-by-step guides on setup, integration, and advanced automation rules.
• Video Tutorials & Webinars: Live and on-demand sessions covering topics like AI tuning, omnichannel support strategies, and Shopify optimization.
• Official Blog: Regular articles on ecommerce trends, customer service best practices, and creative use cases for conversational AI.
• User Community & Forums: Connect with other merchants and Gorgias experts to share tips, templates, and troubleshooting advice.
• Slack & Facebook Groups: Peer-to-peer support channels where power users and Gorgias staff answer questions in real time.

Conclusion

After exploring every corner of Gorgias—from its AI-driven automation and deep Shopify integration to scalable pricing and top-notch support—it’s clear why so many ecommerce brands are making the switch. You get a unified helpdesk, an AI Agent that boosts conversions, and proactive marketing tools that reduce bounce rates. Plus, the special promo means you can Get 2 Months Free with Gorgias annual plans Today and kickstart your growth without delay.

Don’t miss out on this limited-time offer—activate your annual plan now and transform the way you sell and support customers. Get 2 Months Free with Gorgias annual plans Today!