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What Is Gorgias?

Gorgias is the premier conversational AI platform built specifically for ecommerce merchants. It serves as a unified helpdesk that seamlessly bridges sales and support, allowing brands to handle customer queries, automate routine tasks, and drive conversions all from one dashboard.

At its core, Gorgias connects directly to your Shopify store—bringing real-time order details, product inventory, and shopper history right into your support agent’s workspace. This means faster resolution times, more personalized interactions, and ultimately, higher sales rates. Whether you’re a small DTC brand or a fast-growing enterprise, Gorgias scales to match your ticket volume and your ambitions.

Features

Gorgias thrives on a suite of robust features designed to streamline every aspect of ecommerce customer interaction. Below is an in-depth look at its most impactful capabilities.

Conversational AI with Sales and Support Skills

Gorgias’s AI Agent is trained to handle both customer support and pre-/post-sales inquiries, using natural language processing to deliver responses that align with your brand voice.

• Automated ticket resolution: Gorgias can resolve up to 60% of routine support tickets without human intervention.
• Tailored product recommendations: Suggest upsells and cross-sells based on the shopper’s purchase history and browsing behavior.
• Dynamic discount generation: Automatically offer promo codes or loyalty discounts to close sales or appease unhappy customers.

Shopify Integration

As a Shopify partner, Gorgias pulls in your store data seamlessly, giving agents a 360° customer view without switching tabs.

• Order edits on the fly: Modify orders, update shipping details, or issue refunds directly from the ticket sidebar.
• Real-time inventory checks: Instantly see stock levels and prevent overselling when customers inquire about product availability.
• Unified product catalog access: Share product links and images with shoppers in seconds to shorten the path to purchase.

All Your Tech in One Platform

Eliminate tool fatigue by consolidating channels and integrations into a single helpdesk.

• Omnichannel messaging: Manage inquiries across email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice.
• 150+ integrations: Connect with marketing tools like Klaviyo, returns platforms like Loop, subscription services like Recharge, review sites like Yotpo, and more.
• Unified reporting: Track key metrics—CSAT, resolution time, conversion rate lift—from one analytics dashboard.

Support Efficiency with AI

Scale support operations without scaling headcount by leveraging Gorgias’s automation capabilities.

• Rules and macros: Set up triggers to tag tickets, assign to the right agent, or send instant replies based on keywords.
• Automated workflows: Build multi-step automations that handle complex inquiries end-to-end.
• Self-service knowledge base: Deploy an integrated help center with unlimited articles to deflect repetitive questions.

Proactive Marketing Suite

Go beyond reactive support—engage visitors in real time with targeted chat campaigns.

• Custom chat triggers: Launch chat prompts based on cart value, time on page, or exit intent.
• Conversion uplift: Reduce bounce rates by 37% with proactive outreach and product suggestions.
• Promotional blasts: Schedule chat campaigns that announce flash sales, new arrivals, or restocks.

Customizable AI Agent Tone and Workflow

You have full control over how Gorgias’s AI interacts with customers.

• Tone personalization: Adjust formality, friendliness, and brand voice so every message feels on-brand.
• Feedback loop: Continuously train the AI by rating responses, ensuring ongoing improvements.
• Multi-level automation: Choose between simple canned responses or fully automated transaction handling.

Pricing

Gorgias’s pricing is designed to scale with your ticket volume and growth rather than your headcount, making it budget-friendly for emerging and established brands alike. Below is a detailed breakdown of each plan:

Basic Plan

• Price: from $10/mo
• Ticket volume: up to 300 tickets per month
• Who it suits: Small startups or new Shopify stores testing the waters.
• Key inclusions:
  • Centralized helpdesk
  • Omnichannel messaging (email, basic chat)
  • Essential automations, rules, and macros

Pro Plan

• Price: from $50/mo
• Ticket volume: up to 2,000 tickets per month
• Who it suits: Growing DTC brands with moderate support and sales chat needs.
• Key inclusions:
  • All Basic features
  • Advanced chat and social media channels
  • Support performance reporting
  • Priority support

Advanced Plan

• Price: from $300/mo
• Ticket volume: up to 5,000 tickets per month
• Who it suits: Established ecommerce shops with high ticket throughput.
• Key inclusions:
  • All Pro features
  • Custom roles & permissions
  • Advanced AI automations ($1 per resolved conversation)
  • Dedicated account manager

Enterprise Plan

• Price: from $750/mo (custom volume)
• Ticket volume: Tailored to your needs
• Who it suits: Large enterprises requiring bespoke integrations and SLAs.
• Key inclusions:
  • All Advanced features
  • Custom onboarding and training
  • API access and premium support

On top of these core plans, Gorgias offers modular add-ons like advanced voice support, SMS, and WhatsApp channels, as well as premium AI Agent resolution billing. And remember—you can Get 2 Months Free with Gorgias annual plans Today when you commit to an annual subscription, maximizing your savings while locking in these features.

Benefits to the User (Value for Money)

Choosing Gorgias is an investment with clear returns. Here are the top benefits you’ll experience:

• Reduced support costs
  By resolving up to 60% of inquiries automatically, you save on hiring additional agents and cut operational overhead.
• Higher conversion rates
  Personalized product recommendations and proactive chat campaigns can boost sales conversions by up to 2.5×.
• Improved agent productivity
  With unified customer context and pre-built macros, agents handle tickets faster and focus on complex cases.
• Enhanced customer satisfaction
  Faster response times and self-service knowledge base resources drive higher CSAT scores.
• Scalable pricing
  Flexible plans and per-resolution AI billing ensure you only pay for what you use.
• Seamless platform consolidation
  Integrate 100+ ecommerce tools into one dashboard, eliminating tool sprawl and reducing training time.
• Brand-aligned automation
  Customize AI tone so automated responses never feel robotic or off-brand.
• Proactive revenue generation
  Marketing Suite chat prompts capture visitors before they bounce, recovering lost sales opportunities.

Customer Support

Gorgias prides itself on exceptional customer success and support responsiveness. Their in-house support team is available via email, live chat, and phone, ready to troubleshoot issues, guide onboarding, or share best practices. Typical response times are under an hour for Pro and above customers, with priority SLAs for enterprise accounts.

Beyond reactive help, Gorgias offers a rich library of help center articles, video tutorials, and community resources. They also host regular webinars and Q&A sessions to keep users up to date on new features, ensuring you get the most out of your investment.

External Reviews and Ratings

On G2, Gorgias holds an average rating of 4.6 out of 5 stars from over 500 reviews. Users praise its intuitive interface, powerful automations, and tight Shopify integration. One merchant noted, “We cut our ticket volume by 40% within weeks of launching Gorgias AI—it’s been a game changer.”

Capterra reviewers highlight the responsive customer support and regular product updates. On Trustpilot, Gorgias has a 4.4-star rating, with customers lauding the proactive chat features but occasionally mentioning a learning curve for advanced automation setup. The Gorgias team has addressed this by expanding their on-demand training modules and introducing guided setup wizards.

Educational Resources and Community

Gorgias offers an extensive suite of educational content, including:

• Official Blog: Regular articles on ecommerce trends, customer support best practices, and AI use cases.
• Video Tutorials: Step-by-step walkthroughs covering everything from rule creation to advanced analytics.
• Help Center: Comprehensive documentation, FAQs, and troubleshooting guides.
• Webinars & Workshops: Live training sessions hosted by Gorgias experts and industry leaders.
• User Community: A private Slack group and forum where merchants share tips, share macros, and network.

This active community and robust educational ecosystem ensure you’ll never feel stuck—and you’ll always find inspiration for new strategies to delight customers and drive sales.

Conclusion

After exploring every aspect of this powerful platform—from its intelligent AI automations to its flexible, growth-oriented pricing—you can see why Gorgias stands out as the top choice for ecommerce brands serious about scaling support and boosting revenue. With streamlined agent workflows, omnichannel coverage, and actionable insights, Gorgias transforms how you engage with shoppers and resolve inquiries.

Now is the perfect time to take action. Don’t miss out on the chance to Get 2 Months Free with Gorgias annual plans Today—click the link below, claim your exclusive discount, and start delivering exceptional support experiences that drive real results.

Get 2 Months Free with Gorgias annual plans Today