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## What Is Gorgias?

Gorgias is an advanced conversational AI platform designed specifically for ecommerce merchants. It streamlines customer support and sales interactions through an intelligent AI Agent, unifying all channels—email, chat, social media, SMS, voice—into one powerful helpdesk. With deep Shopify integration, Gorgias delivers personalized, brand-aligned conversations that not only resolve queries automatically but also drive conversions and revenue.

Use-cases include:

• Automating up to 60% of support tickets, reducing agent workload.
• Increasing average order value with tailored product recommendations.
• Accessing real-time inventory and shopper history directly in the helpdesk.
• Running proactive chat campaigns to reduce bounce rates by up to 37%.

## Features

Gorgias packs a rich feature set that empowers ecommerce teams to deliver faster support, generate more sales, and manage all operations in one unified platform.

### Conversational AI with Sales & Support Skills

The AI Agent is at the core of Gorgias. It handles inquiries across channels with a brand-aligned tone, offering:

– Automated responses for pre- and post-sales FAQs, reducing response times.
– Dynamic discount generation to incentivize purchases in real-time.
– Tailored product recommendations that boost conversion rates by up to 2.5x.
– Order editing, returns processing, refunds, and subscription management—all without lifting a finger.

### Shopify Integration

Gorgias seamlessly connects to Shopify, centralizing product data and order history within the helpdesk. Benefits include:

– Instant access to inventory levels and shopper profiles.
– The ability to update orders, issue refunds, and share product links without switching tabs.
– Launching promotional campaigns directly through chat, informed by past purchase behavior.

### Unified Helpdesk & Omnichannel Support

Bring every conversation under one roof:

– Manage Email, Live Chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and Voice channels together.
– Create custom Macros, Rules, and Views to route tickets and priorities automatically.
– Monitor live performance with real-time dashboards and analytics.

### AI Agent Automation Levels

Choose the level of AI involvement that suits your business:

– Manual-assist mode for hybrid workflows.
– Fully-automated resolution at just $1 per resolved conversation.
– A robust feedback loop to refine AI responses continuously.

### Support & Ticket Management

Beyond AI, Gorgias offers everything you need to streamline operations:

– A help center with unlimited articles and built-in satisfaction surveys.
– Team management features, including Google/Microsoft SSO and granular permissions.
– Integration with 150+ ecommerce tools such as Klaviyo, Recharge, Loop Returns, and Yotpo.

### Marketing Suite

Proactive engagement tools to convert browsers into buyers:

– Onsite chat campaigns that reduce bounce rates by 37%.
– Personalized shopping assistance at scale.
– Real-time triggers based on shopper behavior, cart value, or time on page.

## Pricing

Gorgias offers transparent pricing that scales with your ticket volume, not your headcount. Whether you’re just starting out or running an enterprise operation, there’s a plan to match your needs:

• Basic (300 tickets/mo; starting at $10/mo)
  • Great for early-stage stores learning the ropes.
  • Includes omnichannel support, rule automation, and basic reporting.
  • $0.40 per additional ticket.
• Pro (2,000 tickets/mo; starting at $50/mo)
  • Ideal for growing brands aiming to automate 40-50% of inquiries.
  • Advanced macros, custom reporting, and priority support.
• Advanced (5,000 tickets/mo; starting at $300/mo)
  • Perfect for established merchants handling high volumes.
  • Dedicated account manager, SLAs, and advanced AI features.
• Enterprise (Custom volume; from $750/mo)
  • Tailored for large operations requiring custom integrations and support.
  • Unlimited scalability, premium SLAs, and bespoke onboarding.

For full details and to pick the right plan for your store, head over to the Gorgias pricing page.

## Benefits to the User (Value for Money)

Investing in Gorgias delivers significant returns on multiple fronts:

• Cost Savings Through Automation
  Automate up to 60% of support tickets, cutting operational costs and reducing reliance on large support teams.
• Increased Conversions
  AI-driven product recommendations can boost sales by up to 2.5x, directly impacting your bottom line.
• Seamless Operations
  Centralize all customer interactions and ecommerce tools in one platform, eliminating workflow friction and costly app switching.
• Scalable Support
  Adjustable pricing tiers and pay-per-resolution for AI ensure you only pay for what you use, growing alongside your business.
• Proactive Engagement
  Launch targeted chat campaigns that reduce bounce rate by 37%, capturing more revenue from site visitors.
• Brand Consistency
  Customize the AI Agent’s tone of voice to reflect your unique brand identity, strengthening customer loyalty.

## Customer Support

Gorgias prides itself on responsive, expert support. Their customer success team is available via email and live chat, ensuring your questions get timely answers. Whether you need help with initial setup, AI Agent training, or advanced rule configurations, experienced agents are just a click away. Response times are industry-leading, often under an hour for critical inquiries, keeping your operations running smoothly.

In addition to live channels, Gorgias offers comprehensive self-service options. You can submit tickets through the help center or access the resource library for step-by-step guides. For larger customers on Pro and above, dedicated account managers provide personalized assistance, onboarding workshops, and strategic advice to maximize ROI.

## External Reviews and Ratings

Across review platforms, Gorgias consistently earns high marks for its ease of use and AI capabilities. On G2, it holds a 4.5-star average from over 200 reviews, with users praising the seamless Shopify integration and time savings on support operations. Capterra reviewers give it 4.6 stars, highlighting the intuitive interface and responsive support team.

Some users have noted occasional AI misclassifications in very niche product categories, but Gorgias is quick to address these with ongoing training and customizable rule overrides. Pricing transparency was flagged by a few merchants as an area for improvement; however, Gorgias recently updated its plans to include clear overage costs and a pay-per-resolution option that has been well-received.

## Educational Resources and Community

Gorgias supports customers with a wealth of learning materials. Their official blog publishes in-depth articles on conversational commerce trends, AI best practices, and ecommerce growth strategies. The video tutorial library covers everything from setting up basic automations to advanced AI tuning. Comprehensive documentation walks you through each feature, ensuring you can configure the platform to your exact needs.

For peer support, the Gorgias Community Forum and dedicated Slack channel connect you with other ecommerce operators. Monthly webinars feature product experts demonstrating new features and sharing tips to boost efficiency. Plus, an active user group on LinkedIn fosters discussions on emerging customer support trends.

## Conclusion

In today’s competitive ecommerce landscape, delivering fast, personalized support while driving sales is key. Gorgias combines cutting-edge AI, deep Shopify integration, and omnichannel helpdesk functionality to transform how you engage customers. And right now, you can Get 2 Months Free with Gorgias annual plans Today.

Don’t miss out on this special promo—unlock automation, cut costs, and watch your conversions soar. Start your journey with Gorgias now and see why thousands of ecommerce brands trust it to power their sales and support.

Get Started with Gorgias Today and claim your 2 free months!