Searching for the ultimate guide to small business phone system? You just landed on the right page. With a proven track record of empowering entrepreneurs, Unitel Voice transforms how you manage professional calls, whether you’re in the office, at home, or on the go.

Every small business owner knows that communication can make or break growth. After helping thousands of teams streamline customer conversations since 2015, Unitel Voice stands out as a top solution. Ready to elevate your call handling? Try Unitel Voice Free for 30 days Today and see how effortless your work becomes.

What is Unitel Voice?

Unitel Voice is a virtual phone system designed specifically for business builders seeking a professional and flexible calling solution. As a small business phone system, it offers local and toll-free numbers that operate entirely online, eliminating the need for traditional desk phones or complicated PBX installations.

With features like call routing, custom greetings, voicemail-to-email, call analytics, and mobile app integration, Unitel Voice provides everything you need to handle inbound and outbound calls like a Fortune 500 company—all on devices you already own.

Unitel Voice Overview

Founded in 2015 by a team of telecom veterans frustrated with clunky hardware and opaque pricing, Unitel Voice set out with a mission to democratize professional business communication. From its first year signing up over 500 customers to today’s network supporting more than 10,000 users, growth has been fueled by referrals and customer satisfaction.

Recognized as an Editor’s Choice in leading industry publications, Unitel Voice regularly wins awards for innovation in VoIP and customer service. Monthly feature releases—driven by real user feedback—ensure the platform evolves alongside emerging communication needs. Partnerships with CRM and helpdesk providers have extended its ecosystem, making it a central hub for small business operations.

Whether you’re a solopreneur making your first calls or a growing startup managing dozens of extensions, Unitel Voice scales seamlessly. Its cloud-native architecture ensures high availability and automatic updates, so you always have the latest tools without downtime or surprise fees.

Pros and Cons

Pros:

Professional call handling: Custom greetings, after-hours routing, and voicemail transcription ensure every caller feels valued.

Work-from-anywhere flexibility: Use your laptop, smartphone, or tablet to take calls—no extra hardware required.

Scalable pricing: From 500 minutes for solo entrepreneurs to unlimited plans for growing teams, you pay only for what you need.

Vanity and local numbers: Choose memorable toll-free or local numbers to reinforce your brand presence.

Real-time analytics: Built-in call reporting helps you monitor volume, duration, and team performance.

Seamless integrations: Connect to popular CRMs, helpdesk tools, and collaboration suites to centralize communications.

Outrageously helpful support: US-based agents respond quickly and know your account history.

Cons:

Dependent on reliable internet—call quality can fluctuate on low-bandwidth networks.

No built-in video conferencing—separate solutions required for face-to-face meetings.

Advanced reporting features require Office or Office-Max plans.

Features

Unitel Voice offers a comprehensive set of tools tailored for a small business phone system. Each feature works together to streamline communication and boost productivity.

Local and Toll-Free Numbers

Select numbers in any US area code or pick a toll-free vanity option. Your customers dial a familiar or memorable number, fueling trust and brand recall.

• Instant activation within minutes.
• Custom caller ID settings per line.
• Easy porting from existing carriers.

Call Routing & Auto Attendant

Ensure every call reaches the right person based on time of day, caller input, or employee availability.

• Multi-level menus for intuitive navigation.
• Failover routing to backup numbers or voicemail.
• Business hours schedules to manage expectations.

Voicemail-to-Email & Transcription

Never miss a lead—voicemails convert to audio files and text transcripts sent directly to your inbox.

• Quickly scan messages without dialing in.
• Forward or archive voicemails for record-keeping.
• Search transcripts for keywords and action items.

Call Reporting & Analytics

Track call volume, average handle time, and team performance with intuitive dashboards and exportable reports.

• Real-time dashboards highlight peak hours and call queues.
• Historic trend charts help forecast staffing needs.
• CSV export for deeper analysis in spreadsheets.

Third-Party Integrations

Sync Unitel Voice with CRMs like Salesforce, HubSpot, and Zoho to log calls automatically and view customer records before answering.

• Click-to-dial from CRM records.
• Automatic call logging and notes.
• Webhook support for custom workflows.

Mobile App & Desktop Softphone

Stay connected with apps for iOS, Android, Windows, and Mac. Manage calls, check voicemail, and collaborate with your team from any location.

• Push notifications for incoming calls.
• In-app messaging for quick internal communication.
• Busy presence indicators for improved call handling.

Team Messaging

Exchange texts, images, and documents with coworkers in dedicated channels, keeping all conversations in one place.

• Create private or public groups per project or department.
• Searchable history for easy reference.
• Integration with call logs for context on customer issues.

Unitel Voice Pricing

Flexible plans cater to solo entrepreneurs and teams of any size. Pick, upgrade, or downgrade at any time without penalty. To explore all available options and sign up, visit Unitel Voice.

Start-Up (9.99 USD/month)

• Ideal for solo entrepreneurs testing VoIP solutions.
• One local or toll-free number.
• 500 minutes per month with rollover.
• Up to three users sharing minutes.

Unlimited (24.99 USD/month)

• Perfect for growing entrepreneurs needing unlimited calling.
• One number and unlimited domestic minutes.
• Unlimited users on mobile app only.
• Basic call recording included.

Office (29.99 USD/month)

• Best for small teams requiring desktop integration.
• One number and unlimited minutes.
• Desktop softphone, desk phone support, presence indicators, and team messaging.
• Three users included; additional users at 9.99 USD/month each.
• Advanced call analytics and live dashboards.

Office-Max (69.99 USD/month)

• Designed for larger teams needing premium features and support.
• Ten users included; extras at 9.99 USD/month each.
• Priority phone support and dedicated account manager.
• All Office features plus advanced integrations and unlimited call recording.

Unitel Voice Is Best For

Whether you’re just launching or scaling rapidly, Unitel Voice adapts to your needs. Here’s who benefits most:

Solo Entrepreneurs

Project a polished image by adding a dedicated business number to your smartphone. Manage calls and voicemails without mixing personal contacts.

Small Teams

Share a central business line across multiple devices. Use desk phones in the office and softphones at home while staying in sync.

Remote and Hybrid Workforces

Enable employees to take calls from anywhere with consistent routing and presence indicators to avoid call overlaps.

Customer-Facing Businesses

Impress clients with branded greetings and seamless call transfers—especially useful for real estate agents, consultants, and service providers.

Consultants & Freelancers

Maintain confidentiality by separating personal and client calls. Review call logs and transcripts to track billable time accurately.

Retail & Service Providers

Offer toll-free support lines, route emergency calls quickly, and send appointment reminders via voicemail or SMS integrations.

Benefits of Using Unitel Voice

Adopting a robust small business phone system like Unitel Voice unlocks several key advantages:

• Enhanced professionalism: Custom greetings, branded numbers, and on-time routing ensure every caller experiences your best self.
• Operational efficiency: Automate call flows, archive messages in your inbox, and leverage analytics to optimize staffing.
• Cost predictability: Transparent pricing with scalable plans prevents surprise bills and lowers overhead.
• Flexibility to grow: Add users or features in minutes without hardware installations or service calls.
• Seamless device support: Make and receive calls on desktops, tablets, or smartphones with consistent functionality.

Customer Support

Unitel Voice pairs cutting-edge technology with outrageously helpful human support. Every user gets direct access to US-based experts via phone, email, and live chat. Typical response times average under five minutes, and agents stay with you until your issue is fully resolved.

Office-Max users receive priority routing and a dedicated account manager to guide complex setups or integrations. Whether you’re onboarding on Day One or troubleshooting a routing rule, real people on your side make the experience painless.

External Reviews and Ratings

Independent reviewers consistently praise Unitel Voice’s reliability, user-friendly interface, and transparent pricing. On software directories it averages 4.6 out of 5 stars, with testimonials highlighting the simplicity of setup and the quality of support.

A few critical comments focus on occasional jitter when network conditions are poor. Unitel Voice addresses these with best-practice guides for Quality of Service (QoS) settings and recommendations for minimal bandwidth requirements. Overall sentiment remains overwhelmingly positive, with many customers citing fewer missed calls and better customer satisfaction.

Educational Resources and Community

To help you get the most from your small business phone system, Unitel Voice provides an extensive Knowledge Base filled with step-by-step tutorials, video demos, and FAQs. Monthly live webinars cover topics from basic setup to advanced integrations, and recordings are always available on demand.

The Unitel Voice Community Forum and Slack channel bring users together to share tips, custom scripts, and workflow ideas. Regular Ask-Me-Anything sessions with product managers ensure your feedback directly shapes future improvements.

Conclusion

In today’s competitive market, a reliable small business phone system is essential for maintaining professionalism and driving growth. Unitel Voice delivers flexible plans, powerful features, and human-centric support to help you handle every call like a Fortune 500 company. Ready to transform your communication? Try Unitel Voice Free for 30 days Today and experience the difference from Day One.

Try Unitel Voice Free for 30 days Today—no commitment required. Click here to get started and streamline your calls like a boss.