Searching for the ultimate guide to small business phone system? You just landed on the right page. When you want to handle calls like a pro, Unitel Voice gives you a work-from-anywhere virtual phone system that scales with your needs.

You know how critical it is to separate personal and business calls, maintain a professional image, and stay connected no matter where you are. With years of proven performance and tens of thousands of happy customers, Unitel Voice is designed to help you build your business. Ready to transform your communications? Try Unitel Voice Free for 30 days Today and experience a true business-grade phone system.

What is Unitel Voice?

Unitel Voice is the virtual phone system for business builders. It combines local, toll-free, and custom vanity numbers with a fully online management portal. Designed for entrepreneurs, startups, and growing companies, Unitel Voice streamlines inbound and outbound calls on any device, ensuring every customer interaction is seamless and professional.

Whether you’re fielding sales inquiries, customer support calls, or team conferences, Unitel Voice makes it simple to configure call routing, custom greetings, and voicemail—all from your laptop, tablet, or smartphone.

Unitel Voice Overview

Founded to empower small businesses with Fortune 500–style calling capabilities, Unitel Voice launched in 2015. Starting as a small tech startup, the company’s mission has been to remove barriers to professional communications. Over the years, Unitel Voice has added features like mobile apps, integrations with CRM tools, and AI-powered voicemail transcription.

With a focus on human support rather than automated call centers, Unitel Voice has grown to serve tens of thousands of businesses across North America. Their commitment to rapid innovation and customer success keeps them at the forefront of small business phone systems.

Pros and Cons

Easy Setup: Get up and running in minutes with intuitive online tools and friendly support.

Flexible Calling: Use your business number on mobile, desktop, and tablet without extra hardware.

Professional Image: Custom greetings, call routing, and on-hold music convey credibility.

Scalable Pricing: Choose plans you can upgrade or downgrade as your team grows.

Human Support: Real people, no call trees—24/7 assistance to solve issues fast.

Global Access: Work from anywhere with an internet connection and stay connected.

Easy voicemail transcription can occasionally misinterpret accents or slang.

Advanced integrations may require a learning curve for complex business workflows.

Features

Unitel Voice delivers a comprehensive feature set designed for modern small business operations.

Virtual Business Numbers

Choose local, toll-free, or vanity numbers to match your brand.

• Instantly provision new numbers online
• Port existing numbers with minimal downtime
• Assign numbers to different teams or departments

Call Routing & Custom Greetings

Ensure calls reach the right person, every time.

• Time-based routing for business hours
• Skill-based routing for specialized teams
• Custom on-hold messages and music

Mobile & Desktop Apps

Seamlessly switch devices without missing a beat.

• Make and receive calls on iOS, Android, Mac, and Windows
• Sync contacts and call history across devices
• Instantly transfer calls between devices

Voicemail Transcription & Faxing

Read voicemails in your inbox and send faxes digitally.

• Accurate email transcriptions
• PDF fax delivery and management
• Searchable archives for quick retrieval

Integrations & API

Connect Unitel Voice to your favorite business tools.

• CRM integrations: Salesforce, HubSpot, Zoho
• Slack and Microsoft Teams notifications
• Developer API for custom workflows

Unitel Voice Pricing

Flexible plans make it easy to find the right fit for your budget and team size.

Starter Plan

Price: $19.99/user per month

Ideal for solo entrepreneurs

• One business number
• Unlimited calling in the U.S. and Canada
• Basic call routing and voicemail

Growth Plan

Price: $29.99/user per month

Ideal for small teams of 2–10

• Multiple numbers and extensions
• Advanced call routing and IVR
• Voicemail transcription and analytics

Enterprise Plan

Custom pricing

Ideal for growing businesses

• All Growth features plus
• Priority support and dedicated account manager
• Custom integrations and SLA guarantees

Unitel Voice Is Best For

Whether you’re a one-person operation or a fast-growing startup, Unitel Voice adapts to your needs.

Solo Entrepreneurs

Maintain a professional presence with a dedicated business number and voicemail.

Small Teams

Coordinate sales and support calls with easy call routing and shared inboxes.

Remote & Hybrid Businesses

Stay connected across time zones with apps on all devices.

Agencies & Consultants

Branded phone experiences and analytics to track client engagement.

Benefits of Using Unitel Voice

Adopting Unitel Voice as your small business phone system unlocks tangible advantages:

• Professionalism: Custom greetings and call handling reinforce brand credibility.
• Flexibility: Work from any location, on any device, without sacrificing call quality.
• Cost Savings: No hardware purchases or maintenance fees—just predictable monthly pricing.
• Scalability: Add or remove lines as your team expands or contracts.
• Insightful Analytics: Monitor call volumes, response times, and customer satisfaction.
• Reliable Support: Access human help 24/7 to keep your communications running smoothly.

Ready to upgrade your communications? Try Unitel Voice Free for 30 days Today and experience the difference a dedicated small business phone system can make.

Customer Support

At Unitel Voice, support isn’t an afterthought. You’ll work directly with knowledgeable team members who understand small business challenges. Whether you need help setting up call routing or troubleshooting an integration, real people are ready to assist via phone, email, or chat.

Response times are swift, and support hours cover weekends and evenings. With Unitel Voice, you never have to navigate endless automated menus—just straightforward assistance that keeps you focused on growing your business.

External Reviews and Ratings

Independent reviewers praise Unitel Voice for its ease of use, robust feature set, and outstanding customer service. Many highlight the seamless mobile app experience and reliable call quality as standout benefits.

A few users mention occasional hiccups with advanced integrations, but Unitel Voice’s support team addresses these swiftly with temporary workarounds and permanent fixes. Overall, the platform maintains an average rating above 4.5 stars on major review sites.

Educational Resources and Community

Unitel Voice offers a rich library of tutorials, webinars, and best-practice guides on their blog. New customers can join regular live workshops on call management, CRM integration, and remote team collaboration.

The online community forum connects you with fellow small business owners who share tips and strategies for maximizing your phone system. Whether you’re troubleshooting or brainstorming growth ideas, you’re never alone.

Conclusion

In today’s competitive landscape, a professional small business phone system is essential. Unitel Voice delivers powerful features, scalable pricing, and unparalleled support to help you handle calls like a Fortune 500 company—using your existing devices.

If you’re ready to elevate your customer experience and streamline communications, don’t wait. Try Unitel Voice Free for 30 days Today and see how easy professional calling can be.