In today’s fast-paced IT environment, organizations of all sizes are under pressure to deliver seamless services and maintain business continuity. Modern itsm solutions powered by AI make it possible to automate routine tasks, provide self-service portals, and gain actionable insights—transforming IT from a cost center into a strategic enabler. Freshservice is a leading AI-driven platform designed to streamline every aspect of IT service management and operations management, reducing complexity and boosting efficiency.

With Freshservice’s intuitive, codeless drag-and-drop automations, you can offload repetitive work, resolve incidents faster, and empower end-users to help themselves. Ready to see it in action? Try Freshservice Free for 14 days Today and experience next-level ITSM solutions.

Why Your Business Needs Modern itsm solutions

Traditional service desks often struggle with ticket backlogs, limited visibility, and siloed processes. As digital transformation accelerates, IT and business teams must collaborate seamlessly and respond rapidly to incidents, change requests, and asset management needs. Implementing a unified AI-powered itsm solutions platform means:

• Automated workflows that reduce manual errors
• Omnichannel support through email, chat, phone, and widgets
• Real-time insights enabling data-driven decisions
• Improved end-user satisfaction with self-service portals

Freshservice: Enterprise-Grade ITSM Made Simple

Freshservice is an all-in-one ITSM and ESM platform designed for rapid deployment and minimal complexity. Whether you’re a small team launching your first service desk or a mature IT organization leveraging AI at scale, Freshservice offers out-of-the-box capabilities to:

• Automate incident, problem, change, and asset management
• Unify team collaboration with built-in chat and collaboration tools
• Gain deep operational insights through AI-driven analytics
• Integrate seamlessly with cloud and on-premise applications

Key Benefits of Freshservice itsm solutions

• Time-saving automations: Codeless drag-and-drop workflows accelerate ticket routing, approvals, and escalations.
• Built-in AI (Freddy AI): Automate routine queries, suggest solutions, and deliver self-service support around the clock.
• Unified omnichannel view: Manage requests from email, chat, phone, and collaboration tools like Slack or Microsoft Teams in one console.
• Real-time asset visibility: Auto-updating CMDB tracks hardware, software, and SaaS, reducing risk and ensuring compliance.
• Scalable platform: From Starter to Enterprise plans, choose the edition that fits your team’s needs and grow without disruption.
• Data-driven decisions: Custom dashboards and performance reports highlight trends, bottlenecks, and SLAs to keep you informed.

Main Capabilities

Freddy AI

Deliver smart self-service and rapid agent resolutions with AI-powered suggestions and automation:

• AI-driven ticket categorization and prioritization
• Conversational prompts for faster ticket resolution
• Self-service knowledge base recommendations

IT Service Management

Implement best practices with minimal fuss:

• Incident, problem, change, and release management
• Service catalog and request fulfillment
• SLA definitions and compliance tracking

IT Operations Management

Monitor infrastructure health and automate remediation:

• Event management and alert consolidation
• Automated runbooks and remediation workflows
• Integration with monitoring tools for end-to-end visibility

IT Asset Management (ITAM)

Gain complete control over assets in real time:

• Hardware discovery and software license tracking
• Auto-updating CMDB with relationship mapping
• Compliance and audit preparation

Pricing Plans

Starter

19 USD per agent/month — Ideal for small teams launching their first service desk.

• Email, phone, chat channels
• Basic incident and knowledge management
• Support portal and CSAT surveys

Growth

49 USD per agent/month — Perfect for IT teams building foundational practices.

• Includes SLA management and service catalog
• Omnichannel support and occasional agents
• Enhanced automations and analytics

Pro

99 USD per agent/month — For advancing teams breaking down silos and unifying service delivery.

• Advanced workflows and runbook automation
• IT operations management and event automation
• Advanced reporting and performance insights

Enterprise

Custom pricing — Tailored for mature organizations using AI for strategic service management.

• Dedicated account management and premium support
• Customized SLAs and compliance features
• Managed Service Provider capabilities

How to Get Started

Ready to modernize your IT operations with cutting-edge itsm solutions? Try Freshservice Free for 14 days Today—no credit card required. Experience how AI-powered automation and seamless collaboration can transform service delivery and boost satisfaction from the service desk to the C-suite.

Conclusion

Embracing AI-driven ITSM solutions is no longer optional—it’s critical to maintaining business agility and operational excellence. Freshservice offers a unified, user-friendly platform that scales with your needs and drives measurable improvements across IT and business performance. Discover the future of ITSM and see results immediately.

Try Freshservice Free for 14 days Today and unleash the power of AI-powered itsm solutions in your organization.