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Stick with me through this deep-dive and you’ll discover how this special offer not only slashes costs but unlocks the full power of Textline’s secure, collaborative SMS platform. Ready to see why now is the perfect time to switch your business texting into high gear?

What Is Textline?

Textline is an enterprise-grade business texting software designed to streamline and scale both internal and customer-facing communications via SMS. Whether you’re running support, sales outreach, or team coordination, Textline offers a secure, collaborative environment that centralizes every conversation in one platform.

Key use-cases include:

• Customer support teams handling real-time inquiries
• Sales departments launching SMS campaigns
• Internal stakeholders coordinating quickly without email overload
• Healthcare providers needing HIPAA-compliant messaging

Features

Textline is packed with powerful SMS capabilities that cater to every stage of your communication workflow. Let’s explore each standout feature in detail:

Mass Texting

Broadcast messages to large groups of contacts instantly:

• Segment lists by demographics or past interactions
• Schedule sends at optimal times for engagement
• Include personalization tokens to feel one-to-one

Unified Inbox

See all conversations in a single, shared inbox that prevents missteps:

• Filter by department, agent, or tag
• Flag or assign threads to the right teammate
• Search full-text message history

Two-Way Texting

Engage individually with customers in real time and maintain context:

• Personalize messages with emojis and rich media
• Keep each thread neatly organized
• Respond directly from desktop or mobile app

SMS Surveys

Gather feedback effortlessly through built-in survey tools:

• Deploy CSAT or NPS polls via text
• Automate follow-up questions based on responses
• Analyze customer sentiment in your dashboard

Group Texting

Communicate with multiple stakeholders at once without losing thread continuity:

• Create ad hoc groups for events or announcements
• View all replies in a single group conversation
• Mute or leave groups when tasks conclude

Text Templates (Shortcuts)

Save time with reusable canned responses known as Shortcuts:

• Build a library of commonly used replies
• Insert variables like names or appointment times
• Maintain consistent messaging across your team

Automations

Let workflows run themselves with robust automation rules:

• Auto-reply after hours or during high volume periods
• Route incoming threads to specific agents or departments
• Trigger follow-ups based on time delays or keywords

Metrics & Reporting

Track performance with built-in analytics for continual improvement:

• Monitor response times and resolution rates
• Visualize campaign delivery and open success
• Export data to share with stakeholders

Pricing

Textline offers flexible, tiered pricing to fit teams of all sizes. Below is a breakdown of each plan—find the one that best suits your needs and remember to grab your 20% OFF Textline annual plan discount!

• Limited – $20/agent/month (3 agent minimum)
  Suited for small teams just getting started with business texting.
  – Basic texting features
  – One department
  – 90-day message history
  – Optional webchat add-on
• Standard – $30/agent/month (3 agent minimum)
  Ideal for growing businesses needing more robust functionality.
  – Everything in Limited
  – Multiple departments
  – 3-year conversation history
  – NPS & CSAT surveys
  – Standard integrations, API & webhooks
  – HIPAA compatibility
• Pro (Recommended) – $50/agent/month (5 agent minimum)
  Perfect for teams requiring advanced security and customization.
  – Unlimited message history
  – Custom agent roles & surveys
  – Time-based automations & routing
  – Salesforce integration
  – Priority support & dedicated CSM
• Enterprise – Custom pricing
  For large organizations with unlimited agents and bespoke needs.
  – Everything in Pro
  – Flexible implementation
  – Quarterly business reviews
  – Personalized account plans

Curious to compare plans side by side or ready to get started? Head over to Textline now and apply your 20% discount on annual commitments.

Benefits to the User (Value for Money)

Choosing Textline means unlocking substantial ROI across efficiency, security, and customer satisfaction:

• Reduced Response Times:
  SMS delivers near-instant open rates. Your team can solve issues faster and delight customers.
• Higher Engagement Rates:
  Text messages boast a 98% open rate compared to email’s 20%. Achieve better campaign ROI.
• Collaborative Teamwork:
  Shared inboxes and role-based access ensure that no conversation slips through the cracks.
• Scalable Automation:
  Automations handle routine tasks, freeing up agents for high-value interactions.
• Compliance and Security:
  SOC-2, HIPAA, and TCPA compliant. Rest easy knowing your data is protected.
• Actionable Insights:
  Built-in analytics let you pivot strategies quickly and prove ROI to stakeholders.

Customer Support

Textline’s support team is renowned for responsiveness and expertise. Whether you have a technical question about integrations, need guidance on your messaging strategy, or require best practices for SMS compliance, you’ll find help via email, live chat, or phone. Many customers report first-contact resolutions within minutes.

Beyond reactive support, Textline assigns a dedicated Customer Success Manager for Pro and Enterprise clients. This resource ensures your team maximizes the platform’s capabilities, from onboarding through advanced feature adoption. Tutorials, account reviews, and direct assistance keep your operations running smoothly.

External Reviews and Ratings

Textline consistently earns high praise on G2 and Capterra. Users highlight:

• 5-star reviews for ease of use and reliability
• Exceptional customer service turnaround times
• Seamless integrations with CRMs like Salesforce

On the flip side, a handful of smaller teams mention a learning curve around workflow automations. Textline addresses this by offering additional training resources and step-by-step playbooks. Several recent updates have simplified the automation setup, reflecting the company’s commitment to user feedback.

Educational Resources and Community

Textline supports its user base with a rich resource library. The official blog covers industry trends, SMS best practices, and case studies. Video tutorials walk you through every feature—from importing contacts to building complex automations. Detailed API documentation helps developers integrate within hours, not days.

Additionally, Textline fosters a user community via forums and regular webinars. Peer-led discussion groups on Slack and LinkedIn allow customers to swap tips, share templates, and crowdsource creative messaging ideas. This ecosystem ensures you never have to navigate challenges alone.

Conclusion

In summary, Textline provides a secure, collaborative, and feature-rich SMS platform tailored for modern teams—whether you’re handling customer support, sales outreach, or internal communications. With robust automations, compliance certifications, and an intuitive interface, the ROI is clear.

Don’t miss out on this limited-time Get 20% OFF on Textline annual plans Today. Textline is ready to transform the way you text your customers and teammates. Act now to lock in savings and experience seamless business texting firsthand!

Get 20% OFF on Textline annual plans Today