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What Is Textline?

Textline is a comprehensive business texting software designed to help organizations of all sizes streamline and scale SMS communication. Whether you’re a support team handling high ticket volumes, a sales crew nurturing leads, or an operations unit coordinating with internal stakeholders, Textline makes two-way messaging easy, secure, and collaborative. Its robust feature set empowers teams to personalize conversations at scale while maintaining strict compliance with industry regulations.

Features

Textline is loaded with powerful SMS tools that simplify outreach and boost efficiency. Below, I break down each standout capability so you can see how they translate into real-world gains.

Mass Texting

Broadcast messages to hundreds or thousands of contacts at once without losing personalization.

• Segment your audience by tags or custom fields to target the right groups.
• Schedule blasts ahead of time—reminders, promotions, event alerts, you name it.
• Include merge fields (first name, appointment time) so every recipient feels you’re messaging one-on-one.

Unified Inbox

Keep all conversations—individual and group—in a single, easy-to-navigate view.

• Filter by department or agent to see only relevant threads.
• Pin urgent conversations so they never slip through the cracks.
• Quickly reassign chats to the right colleague with a single click.

Two-way Texting

Engage customers and teammates in real time via SMS, MMS, or even rich media.

• Respond instantly to inquiries, support requests, or internal check-ins.
• Send emojis and images to make messages more engaging.
• Receive and reply from your existing phone number—or grab a new dedicated line.

SMS Surveys

Collect feedback seamlessly through text with CSAT, NPS, or custom questionnaires.

• Automate survey delivery after key touchpoints (support resolution, purchase confirmation).
• View response summaries in dashboard charts for quick insights.
• Export raw data for deeper analysis or reporting to stakeholders.

Group Texting

Run group conversations where everyone sees each other’s replies in a single thread.

• Perfect for teams coordinating on projects or hosting group events.
• Keep all participants in the loop—no more forwarding individual responses.
• Optionally mute or archive groups when the conversation ends.

Text Templates

Create and store canned responses (Shortcuts) to save time on repetitive messaging.

• Organize templates by category (support, sales scripts, FAQs).
• Insert dynamic fields so each template adapts to the recipient.
• Share templates across your team for consistent communication.

Automations

Reduce manual work with auto-replies, scheduled messages, and custom workflow triggers.

• Set away-messages when your team is offline, then automatically send a follow-up in business hours.
• Trigger texts when contacts enter a list, complete a form, or hit a certain score.
• Chain messages in drip campaigns to nurture leads over time.

Metrics

Track performance with real-time dashboards and exportable reports.

• Monitor response times, open rates, and conversation volume.
• Compare agent productivity and identify training opportunities.
• Use insights to refine scripts, adjust sending windows, and optimize engagement.

Pricing

Textline offers tiered plans to suit solopreneurs up to enterprise clients. Here’s a quick breakdown:

Basic Plan

• Ideal for small teams or startups testing business texting.
• Includes unified inbox, two-way messaging, and basic templates.
• Priced at $49 per user/month when billed monthly (Save with annual billing!).

Professional Plan

• Best for growing mid-sized teams needing more automation.
• Adds mass texting, SMS surveys, and advanced automation workflows.
• Starts at $79 per user/month (annual billing unlocks 20% discount—don’t miss this!).

Enterprise Plan

• Custom solution for large organizations with high security needs.
• Includes API access, dedicated account management, and enhanced compliance features (HIPAA, TCPA, SOC-2).
• Contact sales for customized pricing and volume discounts.

All plans come with a free trial, so you can experience the full power of Textline before committing. Plus, with this offer you can Get 20% OFF on Textline annual plans Today—an unbeatable value.

Benefits to the User (Value for Money)

Here’s how investing in Textline pays off:

• Streamlined Team Collaboration: Multiple agents can handle conversations in one shared inbox, boosting resolution speed and avoiding duplicate replies.
• Higher Engagement Rates: SMS open rates exceed 90%, meaning your messages actually reach and resonate with your audience faster than email.
• Cost Savings: Consolidate multiple communication tools (email, chat, phone) into one SMS platform—reducing software licenses and training overhead.
• Improved Compliance: SOC-2, HIPAA, and TCPA safeguards protect you from fines and data breaches, safeguarding both reputation and bottom line.
• Actionable Insights: Detailed analytics guide your strategy, letting you invest in campaigns that deliver measurable ROI.
• 24/7 Availability: Automated replies and scheduled campaigns keep customers engaged even when your office is closed.

Customer Support

Textline’s support team is renowned for its responsiveness. I’ve personally experienced reply times under 30 minutes via live chat during peak hours, and email requests usually receive a helpful, detailed response within two hours. Whether you have a technical question or need onboarding guidance, support is right at your fingertips.

Support channels include live chat, email, and phone (for higher-tier plans). There’s also a robust help center packed with step-by-step guides and video tutorials. If you opt for Enterprise, you’ll get a dedicated customer success manager who proactively ensures your setup aligns with industry best practices.

External Reviews and Ratings

On Trustpilot, Textline boasts an average rating of 4.6 out of 5 stars, with users praising its intuitive interface and stellar deliverability. G2 reviewers highlight how quickly teams ramp up their texting workflows and note significant improvements in customer response rates.

Some users mention occasional delays in carrier registration—a hiccup Textline is addressing by enhancing its SMS registration wizard and offering white-glove assistance for complex setups. Overall, the consensus is overwhelmingly positive, spotlighting Textline’s reliable performance and helpful support staff.

Educational Resources and Community

Textline provides a rich library of learning materials. Their official blog covers SMS best practices, compliance tips, and creative use cases. Video tutorials walk you through everything from your first broadcast to advanced automation. Detailed documentation ensures developers can leverage the API seamlessly.

Additionally, you can tap into a growing user community on Slack and Reddit for peer-to-peer advice. Periodic webinars and virtual office hours let you ask Textline experts questions in real time, while an active customer forum is perfect for sharing custom scripts and templates.

Conclusion

In sum, Textline delivers a secure, scalable, and user-friendly SMS platform that drives real business results. With features like mass texting, unified inbox management, and advanced automations, your team can engage more contacts, faster. Plus, the rich analytics help you optimize campaigns and prove ROI.

If you’re ready to revolutionize your communication strategy and Get 20% OFF on Textline annual plans Today, now’s the time to act. Don’t miss out on this exclusive offer—secure your discount and start texting smarter.

Try Textline Free for 14 days Today and experience the power of business texting firsthand.