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What Is Textline?

Textline is a state-of-the-art business texting software designed to help enterprises streamline and scale both internal and customer communications. Whether you’re supporting customers, running a sales campaign, or coordinating your team, Textline turns SMS into a secure, collaborative, and highly efficient channel.

With Textline, you can send one-on-one messages, group texts, or mass broadcasts, all while maintaining compliance with SOC-2, HIPAA, and TCPA regulations. It’s built for teams of any size that want to be where their customers are: on their phones.

Features

Textline comes packed with powerful SMS features that help businesses simplify workflows, engage more contacts, and ultimately boost revenue. Below, I break down each major capability and show you practical examples of how they elevate your operations.

Mass Texting

Broadcast a single message to hundreds or thousands of contacts in one go—perfect for:

• Promotional offers and flash sales
• Event reminders and appointment confirmations
• Emergency notifications (e.g., service outages)

Two-Way Texting

Engage in real-time conversations with individual customers. This feature enables:

• Instant customer support
• Personalized follow-ups post-purchase
• Lead qualification through chat

Group Texting

Send and receive replies from a group on a shared thread, making it easy to:

• Coordinate with project teams
• Update groups of customers or members at once
• Collect feedback from multiple stakeholders simultaneously

SMS Surveys

Gauge customer satisfaction via SMS with built-in survey tools. You can:

• Deploy CSAT and NPS surveys in just a few clicks
• Collect instant feedback post-interaction
• Use custom surveys for targeted research

Text Templates (Shortcuts)

Create a library of canned responses—called Shortcuts—to save time on common replies:

• Onboarding messages for new customers
• Verification codes or standard FAQs
• Thank-you notes after a purchase

Automations

Let Textline handle routine tasks so you can focus on high-value conversations:

• Auto-reply to initial inquiries
• Schedule messages for optimal send times
• Trigger follow-up workflows based on keywords or timestamps

Unified Inbox

Keep all your conversations—across departments—neatly organized in one place:

• Filter by team member or tag
• Assign conversations to specialists
• Monitor queue lengths and response times

Actionable Metrics

Track critical KPIs to continually optimize your texting strategy:

• Message open and response rates
• Team performance benchmarks
• Campaign ROI and engagement trends

Pricing

Textline offers flexible pricing to suit businesses of all sizes. Below is a breakdown of the available plans:

Essentials Plan

• Who it’s for: Small teams just getting started with business texting
• Price: $49 per user/month (billed monthly) or $39 per user/month (billed annually)
• Includes: Unified inbox, two-way texting, text templates, and basic automation

Professional Plan

• Who it’s for: Growing businesses that need advanced features
• Price: $79 per user/month (billed monthly) or $63 per user/month (billed annually)
• Includes everything in Essentials, plus mass texting, SMS surveys, and detailed metrics

Enterprise Plan

• Who it’s for: Large organizations requiring enterprise-grade security and customization
• Price: Custom pricing (volume-based discounts available)
• Includes all Professional features, plus dedicated account management, SLA guarantees, and advanced compliance tools

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Benefits to the User (Value for Money)

Textline isn’t just a texting tool—it’s an investment in improved efficiency, security, and revenue growth. Here’s why it delivers exceptional value:

• Increased response rates: SMS open rates exceed 98%, meaning your messages get seen almost instantly. This translates directly into higher engagement and faster resolutions.
• Team collaboration: The multi-user platform ensures everyone stays on the same page. Shared inboxes and assignment features prevent messages from slipping through the cracks.
• Regulatory peace of mind: With SOC-2, HIPAA, and TCPA compliance built-in, you avoid costly fines and maintain customer trust without extra hassle.
• Scalability: Whether you’re texting 10 contacts or 10,000, Textline scales seamlessly. Automations and mass texting capabilities let you grow without adding overhead.
• Data-driven decisions: Actionable metrics give you clear insight into what’s working. You can tweak message content, send times, or survey formats to continuously optimize ROI.

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Customer Support

Textline prides itself on offering world-class customer support via multiple channels. If you ever run into questions about setup, compliance registrations, or advanced automations, a dedicated team is ready to assist by email or live chat. Most inquiries are answered within minutes, so you can keep your workflows humming without delay.

For enterprise clients, Textline also provides priority phone support and a dedicated account manager. This ensures you get personalized guidance on best practices, custom integrations, and strategy recommendations to maximize your ROI from day one.

External Reviews and Ratings

Across review platforms, Textline consistently earns high marks for usability, security, and customer service. On G2, it holds a 4.6-star average, with users praising its intuitive interface and reliable message delivery. Capterra reviewers highlight the collaborative features and responsive support as major strengths.

No product is perfect, and a few users have noted occasional limitations in template customization or international carrier reach. However, Textline’s roadmap shows active development in these areas, and the support team regularly rolls out updates to address concerns. Overall, the positive feedback far outweighs any minor drawbacks.

Educational Resources and Community

Getting the most out of Textline is easier thanks to its comprehensive knowledge base and community resources. You’ll find:

• Official blog: Regular posts on SMS best practices, compliance updates, and case studies.
• Video tutorials: Step-by-step guides on setting up automations, running surveys, and more.
• Developer docs & API references: Everything your tech team needs to build custom integrations.
• User forums & groups: A growing community where customers share tips, templates, and success stories.

Conclusion

In summary, Textline is the premier business texting platform for modern enterprises. It offers:

• Secure, compliant SMS across every channel
• Collaborative inboxes and powerful automations
• Robust metrics to track and improve performance
• Flexible pricing with an unbeatable 20% annual discount

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