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What Is Textline?

Textline is a cutting-edge business texting software built to streamline and scale two-way SMS communication for enterprises of all sizes. Whether you’re managing customer support queues, coordinating internal team updates, or launching mass outreach campaigns, Textline provides a secure, collaborative platform to keep conversations organized and compliant.

At its core, Textline turns standard phone numbers into robust texting hubs. You can either acquire a new dedicated SMS line or text-enable an existing number—ideal for branding consistency. From there, you set up departments, invite colleagues, and import or sync contacts for effortless, segmented messaging.

Use cases include:

• Customer support via live text chat, reducing hold times and improving satisfaction.
• Sales outreach and follow-ups, accelerating pipelines with personalized SMS touchpoints.
• Internal alerts and team coordination, keeping everyone on the same page with real-time messages.
• Feedback surveys, tapping into CSAT and NPS responses directly through SMS.

Features

Textline is loaded with powerful tools designed to make two-way texting more efficient and effective. From automations to team collaboration, here’s a detailed look at what you get:

Mass Texting

Broadcast messages to thousands without losing personalization:

• Segmented lists ensure targeted communication.
• Variable fields let you insert names, appointment times, or custom data automatically.
• Schedule sends in advance—perfect for campaigns and reminders.

Unified Inbox

Keep every conversation centralized:

• See all incoming and outgoing threads across departments in one view.
• Filter by tag, priority, or team member for quick triage.
• Never lose context—every message history is easily searchable.

Two-Way Texting

Engage in real-time dialogues with customers:

• Instant replies boost satisfaction and resolution times.
• Typing indicators and read receipts enhance transparency.
• Personalized interactions create a human touch at scale.

SMS Surveys

Capture feedback directly in the messaging thread:

• Built-in CSAT and NPS templates to measure customer sentiment.
• Custom surveys for gathering product insights or event feedback.
• Automated follow-ups based on responses to drive action.

Group Texting

Foster community and teamwork with group threads:

• Up to dozens of participants per group conversation.
• Ideal for event coordination, class notifications, or team updates.
• Replies come back into the same thread—no fragmentation.

Text Templates (Shortcuts)

Save time with pre-built replies:

• Create a library of canned responses for common questions.
• Insert emojis, images, or links directly into templates.
• Share shortcut libraries across your organization.

Automations

Streamline repetitive tasks and workflows:

• Auto-reply to keywords or missed messages.
• Drip campaign messaging to nurture leads over time.
• Integrate with CRMs to trigger texts based on deal stages.

Metrics & Analytics

Gain actionable insights on every campaign:

• Track delivery rates, response times, and engagement metrics.
• Monitor team performance with individual and department dashboards.
• Export data for deeper analysis in your BI tools.

Security & Compliance

Build trust with enterprise-grade safeguards:

• SOC-2 certification ensures rigorous data protection.
• HIPAA and TCPA compliance for regulated industries.
• Guided SMS registration to avoid carrier blocks.

Pricing

Textline offers flexible plans to suit your business size and requirements. And remember, by using our exclusive link, you can unlock 20% OFF on Textline annual plans Today.

• Starter Plan – $50/user per month (billed annually)
  – Ideal for small teams (up to 3 seats)
  – Includes unified inbox, two-way texting, and templates
  – Basic metrics and email support
• Growth Plan – $75/user per month (billed annually)
  – Designed for growing teams (4–10 seats)
  – Adds mass texting, SMS surveys, and automations
  – Advanced analytics and phone support
• Enterprise Plan – Custom pricing
  – Unlimited seats and premium features
  – Dedicated account manager and SLAs
  – Custom integrations, API access, and white-glove onboarding

Benefits to the User (Value for Money)

Investing in Textline delivers measurable returns and unmatched convenience:

• Cost-Effective Communication
  Cut down on call center expenses by shifting routine inquiries to SMS, which typically costs less per interaction.
• Enhanced Productivity
  Team collaboration features reduce email clutter and ensure faster response times, freeing staff to focus on critical tasks.
• Stronger Customer Engagement
  Two-way texting yields response rates up to 10× higher than email, fostering real-time connections that drive loyalty.
• Scalability
  As your contact list grows, mass texting and automations handle volume, letting you reach thousands without extra headcount.
• Peace of Mind
  With SOC-2, HIPAA, and TCPA compliance built in, you can text confidently—even in highly regulated industries.
• Actionable Insights
  Track campaign performance and team metrics to continuously optimize workflows and maximize ROI.

Customer Support

Textline’s support team is renowned for its rapid response times and in-depth expertise. Whether you prefer email or live chat, you’ll connect with a knowledgeable agent who can troubleshoot issues, suggest best practices, and guide you through advanced configurations. Phone support is available for Growth and Enterprise customers, ensuring critical concerns are escalated immediately.

Beyond direct tickets, Textline offers onboarding sessions, personalized training webinars, and a robust FAQ center. For Enterprise clients, a dedicated account manager provides ongoing strategic guidance, helping align the platform with evolving business goals and compliance needs.

External Reviews and Ratings

On G2, Textline holds a 4.6/5 star rating across hundreds of reviews, with users praising its intuitive interface and reliability. Customers highlight the ease of onboarding, particularly the SMS registration guidance, and appreciate the seamless integrations with CRMs like Salesforce and HubSpot.

Some users have noted occasional delays in carrier verification steps, but Textline’s support team has proactively reduced processing times by refining their registration workflows. A few reviewers mentioned feature requests—such as calendar integrations—which are now in beta testing, demonstrating Textline’s commitment to continuous improvement.

Educational Resources and Community

Textline maintains a comprehensive resource center that includes:

• Official Blog: Regular posts on SMS best practices, compliance updates, and case studies.
• Video Tutorials: Step-by-step guides covering everything from setup to advanced automations.
• Developer Documentation: API references and sample code for custom integrations.
• User Forum: A community space where customers exchange tips, workflows, and template ideas.
• Webinars & Workshops: Live sessions with product experts and guest speakers sharing industry insights.

Conclusion

In sum, Textline is the go-to SMS platform for businesses seeking secure, scalable, and collaborative texting. Its powerful feature set—combined with enterprise-grade compliance and responsive support—makes it an exceptional value. Remember, you can unlock 20% OFF on Textline annual plans Today and start driving better customer experiences while keeping costs under control.

Get 20% OFF on Textline annual plans Today