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What Is Tidio?

Tidio is an AI-driven customer service chatbot and support software designed to help businesses deliver instant, personalized support at scale. It combines live chat, email, social media messaging, and help desk tools into one unified platform. Whether you’re handling hundreds or tens of thousands of conversations per day, Tidio uses intelligent automation and real-time analytics to ensure your customers receive quick, accurate answers while freeing your team to focus on complex inquiries.

From onboarding new users to solving technical issues, Tidio streamlines every step of the support process. High-volume support teams rely on it to:

• Automate up to 64% of routine queries with Lyro AI Agent
• Provide multilingual support in 12 languages
• Seamlessly escalate complex questions to human agents
• Gain insights through detailed analytics and reporting

Features

Tidio packs a range of features to help you deliver exceptional support, increase conversions, and boost customer satisfaction. Below are its core capabilities and how they translate into real-world benefits.

Offer Personalized Service at Scale

This feature blends automated responses with human oversight, ensuring every interaction feels natural:

• Dynamic message templates that adjust to customer context
• Smart routing to connect customers with the right agent
• Balance between bot-driven and agent-driven support for a personalized experience

Lyro AI Agent Integration

Powered by your existing knowledge base, FAQs, and help articles, Lyro AI Agent:

• Resolves 64% of requests instantly across chat, email, and social channels
• Understands context to provide human-like responses
• Performs tasks such as refunds, account updates, and order status checks

Smooth Handoff to Human Agents

When Lyro AI hits the limit of its training, it:

• Automatically transfers conversations to live agents
• Preserves chat history and context for seamless support
• Integrates with your preferred help desk platform

All-In-One Help Desk Dashboard

Manage every channel and ticket from a single interface, featuring:

• Ticket tracking and assignment rules
• Customizable workflows to speed resolution times
• AI-assisted suggestions for faster replies

Robust Analytics & Reporting

Use data to drive continuous improvement:

• Track AI resolution rates and customer satisfaction
• Identify common issues and optimize your knowledge base
• Generate reports on agent performance and support volume

Pricing

Tidio offers flexible plans for businesses of all sizes. Here’s a breakdown:

Starter

• Ideal for small businesses scaling up live chat support
• Price: $24.17/mo
• Includes 100 billable conversations, basic analytics, live visitor list, operating hours
• AI & automation: AI Copilot (50 Lyro AI conversations one-time), 100 Flows visitors reached

Growth (Popular)

• Suitable for teams making customer service a competitive edge
• Starts at $49.17/mo
• Everything in Starter plus up to 2,000 billable conversations, advanced analytics, no Tidio branding (add-on), permissions
• AI & automation: Same as Starter with expanded power features

Plus

• Perfect for businesses needing higher limits and premium support
• Starts at $749/mo
• Custom quota of billable conversations, dedicated success manager, custom branding, multisite, departments, multilanguage, OpenAPI
• AI & automation: Up to 5,000 Lyro AI conversations, custom Flows visitors

Premium

• For enterprises seeking managed AI services
• Contact for pricing
• Includes Lyro AI as a managed service, guaranteed 50% AI resolution, priority support, super admin role, analysis & monitoring

Benefits to the User (Value for Money)

Investing in Tidio means getting unmatched ROI. Here’s why it’s excellent value:

• Cost Savings: Automate the bulk of routine inquiries, reducing staffing costs while maintaining high support levels.
• Scalability: Easily handle spikes in demand—Tidio scales with you from hundreds to tens of thousands of conversations.
• Speed: Instant AI replies and quick agent handoffs drive down response times significantly.
• Multilingual Support: Serve customers worldwide in 12 languages without hiring extra agents.
• Increased Revenue: Convert more leads via proactive chat and personalized outreach.
• Actionable Insights: Detailed analytics highlight trends, allowing you to fine-tune support and improve satisfaction.

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Customer Support

When you choose Tidio, you’re backed by a responsive support team available via email, live chat, and in higher tiers, phone assistance. My experience with their live chat is exceptional—responses come in seconds and agents are knowledgeable about every feature and integration. Their ticketing system ensures no query falls through the cracks.

For Premium and Plus customers, Tidio offers a dedicated Success Manager and priority service. They proactively check in, assist with setup, and provide ongoing optimization suggestions. Having a single point of contact means your toughest questions are solved quickly, keeping your support operations running smoothly.

External Reviews and Ratings

Tidio consistently earns high marks on major software review platforms. On G2, it holds a 4.5/5 star rating from over 500 reviewers who praise its intuitive interface and powerful AI capabilities. Capterra users give it a 4.6/5, highlighting fast setup times and significant cost reduction. Trustpilot also shows satisfied customers scoring it 4.4/5 for reliability.

Some users mention occasional AI misunderstandings with highly technical queries. Tidio addresses this by continuously retraining Lyro AI and expanding its knowledge sources. The company’s prompt implementation of user feedback ensures the chatbot grows smarter with each release.

Educational Resources and Community

Tidio’s comprehensive resource library includes:

• Official Blog: Regular posts on support best practices, automation strategies, and case studies.
• Video Tutorials: Step-by-step guides on setup, customization, and advanced integrations.
• Documentation: Detailed API docs, flow builder instructions, and troubleshooting tips.
• User Community: Active forums and Facebook groups where you can exchange tips and ask questions.
• Webinars & Workshops: Live events featuring product experts and success stories.

Conclusion

To recap, Tidio is an all-in-one AI customer service solution that automates routine inquiries, boosts agent productivity, and enhances customer satisfaction. With plans designed for every stage of growth and a proven track record on review sites, it’s a safe bet for businesses aiming to stand out through outstanding support. Don’t miss out on this exclusive
Get 2 Months Free on Tidio’s Annual Plans offer—click here now:
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