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Top 7 Features of a Small Business Phone System

Choosing the right small business phone system can make all the difference in how your customers experience your brand. With Unitel Voice, you get a work-from-anywhere virtual phone system designed to handle calls like a boss, whether you’re in the office, on the road, or working from home.

1. Virtual Local, Toll-Free and Vanity Numbers

A hallmark of any top-tier small business phone system is the ability to establish a professional presence with the right number. Unitel Voice lets you:

  • Select local numbers matching your target market’s area code
  • Choose toll-free numbers that boost credibility
  • Create custom vanity numbers that are easy to remember
  • Assign multiple numbers to a single account, separating teams or services

2. Separate Business Line on Your Mobile Device

With Unitel Voice, you never mix personal and business calls. Add a second line to your existing smartphone—no extra hardware required. This feature of an ideal small business phone system ensures:

  • Distinct ring for business vs. personal calls
  • Dedicated business voicemail and greetings
  • Easy call management without carrying multiple devices

3. Custom Greetings and Intelligent Call Routing

First impressions matter. Unitel Voice lets you impress callers by handling every incoming call with polished professionalism:

  • Create tailored greetings based on business hours
  • Route calls automatically to available employees or departments
  • Direct missed calls to custom voicemail boxes for each user
  • Reduce wait times by spinning calls through your team until answered

4. Device-Agnostic Work-From-Anywhere Flexibility

A true small business phone system adapts to your lifestyle. Unitel Voice is cloud-based, so you can:

  • Answer and make calls from your laptop, tablet, or smartphone
  • Switch seamlessly between devices mid-conversation
  • Use the intuitive app or web portal—no special routers or PBX hardware
  • Stay connected whether you’re in the office, at home, or traveling

5. Professional Voicemail and Message Management

Never miss an opportunity. Unitel Voice’s voicemail features turn every missed call into an actionable lead:

  • Individual voicemail boxes for each extension
  • Voicemail-to-email transcription for quick scanning
  • Centralized message inbox in the online dashboard
  • Custom replay menus so callers can choose the right department

6. Scalable Plans and Transparent Pricing

Your ideal small business phone system should grow with you. Unitel Voice offers:

  • Flexible plans designed for solo entrepreneurs, small teams, or growing companies
  • No surprise fees—install, porting, or cancellation costs explained upfront
  • Easy plan upgrades or downgrades directly from your online account
  • All plans include the same level of human support and essential features

7. Outrageously Helpful Human Support

Many phone providers hide behind bots and offshore call centers. Unitel Voice stands out with real people who understand your business:

  • U.S-based support team, ready to help by phone, chat, or email
  • Fast response times and personalized troubleshooting
  • Guidance on setup, customization, and best practices
  • Ongoing assistance as your needs evolve

Whether you’re a solo entrepreneur just launching your venture or a growing team seeking enterprise-level features, Unitel Voice delivers the most complete small business phone system experience. With local and toll-free numbers, flexible call routing, seamless multi-device support, and world-class human support, you’ll handle each call with the professionalism of a Fortune 500 company.

Try Unitel Voice Free for 30 days Today and discover why business builders choose Unitel Voice as their phone system solution.