Searching for a top shopify apps conversational AI solution? You’ve come to the right place. Gorgias is the ultimate platform for ecommerce brands aiming to boost both sales and support efficiency.

I know how challenging it can be to juggle incoming chats, support tickets, and promotional campaigns while keeping your store growing. With years in the market, thousands of thriving customers, and awards for innovation, Gorgias stands out. Get Started with Gorgias Today and transform every customer conversation into a sales opportunity.

What is Gorgias?

Gorgias is the Conversational AI platform built specifically for ecommerce. It plugs directly into Shopify so you can view real-time product info, order history, and customer details within your helpdesk. Gorgias’s AI Agent delivers brand-aligned conversations, resolving up to 60% of support inquiries automatically and driving a 2.5× lift in conversions through tailored product recommendations.

Gorgias Overview

Founded by ecommerce entrepreneurs, Gorgias set out to simplify support workflows and monetize every customer touchpoint. Since its launch, the company has:

• Onboarded thousands of Shopify merchants, from bootstrapped boutiques to seven-figure enterprises.
• Earned awards for AI innovation in ecommerce support.
• Expanded integrations to cover 150+ tools, including Klaviyo, Recharge, Loop Returns, and Yotpo.

Today, Gorgias is recognized as one of the premier shopify apps for brands that want seamless omnichannel support and proactive engagement campaigns without juggling multiple platforms.

Pros and Cons

Pros:

• Automates up to 60% of support inquiries, cutting manual workloads.
• Increases conversion rates by up to 2.5× with AI-driven product recommendations.
• Seamless Shopify integration for real-time order editing, refunds, and inventory lookup.
• Omnichannel support including email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice.
• Customizable tone of voice to match your brand identity.
• Transparent, scalable pricing that grows with ticket volume rather than headcount.

Cons:

• Add-ons required for certain channels like WhatsApp, SMS, and voice can increase costs.
• Advanced automation setup may require a learning curve for teams new to AI.

Features

Gorgias packs a powerful set of features tailored to ecommerce merchants:

AI Agent

• Fully automated resolution at $1 per resolved conversation.
• Handles pre- and post-sales FAQs, order edits, subscription updates, returns, and refunds.
• Generates dynamic discount codes and personalized product recommendations.
• Customizable brand-aligned tone of voice and strong feedback loop for continuous optimization.

Helpdesk & Ticket Management

• Centralizes customer conversations from email, chat, social media, SMS, and voice.
• Macros, rules, views, assignment, routing, and satisfaction surveys streamline workflows.
• Real-time monitoring dashboards and performance analytics keep you on track.

Shopify Integration

• View and edit Shopify orders directly in Gorgias.
• Access real-time product availability, price, and variants.
• Issue refunds and apply discounts without switching apps.

Omnichannel Messaging

• Support across email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice.
• Unified inbox ensures consistent, on-brand messaging.

Integrations & Insights

• 150+ integrations, including Klaviyo, Recharge, Loop Returns, and Yotpo.
• Detailed insights into response times, resolution rates, and customer satisfaction.

Gorgias Pricing

With plans designed to scale alongside your business, Gorgias ensures you never pay for more than you need:

Basic

300 tickets/mo – from $10/mo
Includes the helpdesk, centralization of all channels, and core automations. AI Agent available at $1 per resolved conversation.

Pro

2,000 tickets/mo – from $50/mo
Adds advanced rules, macros, and access to social and SMS channels as add-ons.

Advanced

5,000 tickets/mo – from $300/mo
Unlocks priority support, deeper analytics, and higher automation thresholds.

Enterprise

Custom volume – from $750/mo
Dedicated account management, custom SLAs, and full API access for bespoke integrations.

Gorgias Is Best For

Whether you’re just starting or scaling to millions in revenue, Gorgias fits your needs:

Small & Emerging Brands

Automate routine inquiries and free up time to focus on growth strategies.

High-Growth Stores

Maintain top-tier customer experiences even as order volumes surge.

Enterprise Operations

Customize workflows, integrate deeply with internal systems, and ensure global support coverage.

Benefits of Using Gorgias

• Increased Sales: AI-powered recommendations drive a 2.5× boost in conversions.
• Cost Savings: Automating 60% of tickets reduces support overhead.
• Unified Data: All customer info and order details in one place.
• Improved Loyalty: Faster, personalized support fosters repeat business.
• Scalable Pricing: Pay by ticket volume, not headcount.

Customer Support

Gorgias offers responsive support via email and live chat for all plans. Enterprise customers receive dedicated account managers and SLAs to ensure rapid issue resolution.

Onboarding specialists guide teams through setup, automation configuration, and best practices, ensuring you extract maximum ROI from day one.

External Reviews and Ratings

Merchants consistently praise Gorgias for its intuitive interface, powerful automations, and seamless Shopify integration. Common highlights include reduced ticket backlogs and higher sales from proactive chat campaigns.

Some users note that add-ons for channels like WhatsApp and SMS can raise overall costs, but most agree the ROI on improved efficiency and sales makes it a worthwhile investment.

Educational Resources and Community

Gorgias maintains a robust help center filled with tutorials, articles, and best-practice guides. Regular webinars and a lively community forum connect you with experts and peers to share tips, case studies, and success stories.

Conclusion

In today’s competitive ecommerce landscape, choosing the right shopify apps for conversational AI can make all the difference. Gorgias unifies support and sales under one roof, automates repetitive tasks, and delivers personalized, on-brand interactions that drive growth. Ready to see the impact for yourself? Midway through refining your CX strategy, explore Gorgias to supercharge your store.

Get Started with Gorgias Today