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What Is KrispCall?

KrispCall is an AI-driven cloud telephony solution designed to modernize the way businesses communicate. At its core, it brings robust phone features directly into your CRM, unifying phone, SMS, and AI-powered call tools in a single platform. Ideal for sales teams, support centers, and remote organizations, KrispCall offers flexibility, scalability, and intelligence that legacy phone systems simply can’t match.

Use cases for KrispCall include:

• Sales organizations looking to streamline outbound and inbound call workflows while gaining AI insights on every conversation.
• Customer support teams that need rapid issue resolution with context-aware call summaries and automation.
• Remote and hybrid teams requiring unified communication channels and collaborative call features across geographies.
• Small businesses and startups searching for affordable virtual numbers in 100+ countries to establish a local presence.

Features

KrispCall packs a comprehensive suite of telephony features tailored for modern business needs. Below you’ll find an in-depth look at its standout capabilities.

Unified Callbox

The Unified Callbox brings all your conversations—phone calls, voicemails, and SMS—into a single, intuitive interface. No more toggling between disparate apps or missing critical updates.

• CRM Integration: Link conversations directly to customer records in platforms like Salesforce, HubSpot, and Zoho.
• Threaded Views: See call logs, notes, and messages in chronological order without searching multiple tabs.
• Real-Time Notifications: Stay informed the moment a call comes in, whether you’re on desktop or mobile.

Phone Tree IVR

KrispCall’s customizable IVR system, or phone tree, automates call routing based on your business logic—ensuring callers reach the right agent without delay.

• Multi-Level Menus: Design complex menus to accommodate different departments, languages, and service levels.
• Holiday & After-Hours Routing: Configure alternate call flows for weekends, holidays, or emergency closures.
• Self-Service Options: Let callers access information (e.g., order status, FAQs) without needing an agent.

Call Monitoring

Maintain high service standards by monitoring live calls. Supervisors can listen in, whisper advice to agents, or barge in when necessary.

• Whisper & Barge Modes: Support agents discreetly or take over calls to resolve escalations.
• Quality Metrics: Track average handling time, customer sentiment, and resolution rates directly in your dashboard.
• Automated Alerts: Receive notifications when specific keywords or call durations thresholds are detected.

Call Queuing

High call volumes? No problem. KrispCall’s intelligent call queuing manages inbound traffic smoothly, reducing wait times and abandoned calls.

• Priority Routing: Assign callers to the next available agent based on skill level, department, or tenure.
• Music & Messaging: Keep callers engaged with custom hold music, promotional messages, or estimated wait times.
• Overflow Handling: Automatically redirect overflow calls to backup lines or external agents.

Call Notes

Capture critical details mid-call without missing a beat. Call Notes lets agents jot down observations, follow-up tasks, and next steps, all linked to the customer’s profile.

• Shared Visibility: Enable team members to view and contribute to notes, reducing duplication.
• Timestamped Entries: Keep an accurate record of when each note was added.
• Tagging & Search: Quickly filter notes by keywords, agents, or customer accounts.

Virtual Numbers

Expand your global footprint with local, mobile, or toll-free numbers in over 100 countries. Appear local to customers anywhere you do business.

• Instant Provisioning: Acquire and activate numbers in minutes without lengthy telecom negotiations.
• Number Porting: Keep your existing numbers and migrate them seamlessly to KrispCall.
• Multi-Country Support: Bundle numbers from different regions under a single account.

AI Copilot

Experience up to a 34% productivity boost with KrispCall’s built-in AI Copilot. From live transcription to actionable summaries, this feature arms your team with real-time insights.

• Automated Transcriptions: Generate accurate text records of every call in multiple languages.
• Instant Summaries: Get concise overviews of call highlights, next steps, and sentiment analysis.
• Suggested Responses: Let AI propose the best replies during support interactions or sales objections.

Pricing

KrispCall offers flexible plans to suit teams of all sizes. Opt for monthly billing or save big by switching to an annual commitment.

• Essential – $15/user/month
  
  Perfect for small businesses, startups, and freelancers.
  • Includes core calling & SMS capabilities
  • Access to Unified Callbox, IVR, call queuing, and basic call notes
  • Pay-as-you-go for additional calling & messaging
• Standard – $40/user/month
  
  Designed for mid-size businesses and call centers.
  • Everything in Essential, plus advanced call monitoring
  • Priority routing, overflow handling, and custom hold messaging
  • Enhanced reporting and analytics
• Enterprise – Custom Pricing
  
  For large teams or bespoke requirements.
  • All Standard features plus dedicated account management
  • Custom SLAs, API access, and white-label options
  • Volume discounts on call rates and virtual numbers

Benefits to the User (Value for Money)

Investing in KrispCall pays dividends across your organization. Key advantages include:

• Cost Savings on Telecom
  Lower overhead by consolidating multiple tools into one platform and leveraging virtual numbers to reduce international call rates.
• Enhanced Agent Productivity
  AI Copilot automates transcription and note-taking, freeing your team to focus on high-value interactions.
• Improved Customer Satisfaction
  Faster call routing, real-time monitoring, and personalized interactions drive resolution times down and loyalty up.
• Scalability & Flexibility
  Scale up seamlessly during peak seasons, add users or phone numbers in minutes, and never worry about outdated hardware.
• Actionable Insights
  Analytics dashboards reveal trends in call duration, sentiment, and agent performance—helping you optimize operations.
• Global Reach
  Local numbers in 100+ countries make international expansion affordable and credible.

Customer Support

KrispCall’s support team is available around the clock to ensure your telephony system runs smoothly. Whether you have a billing question, need technical assistance with IVR setup, or want guidance on integrating the AI Copilot, a dedicated team of experts is ready to help via email, live chat, and phone. Response times are swift, and most tickets see a first reply within 30 minutes.

For more complex enterprise requests, KrispCall offers priority SLAs and a direct hotline to senior support engineers. Comprehensive documentation, on-demand webinars, and a searchable knowledge base complement one-on-one support, ensuring you always have the resources needed to resolve issues quickly and minimize downtime.

External Reviews and Ratings

Industry reviewers and users alike praise KrispCall for its modern interface and AI-powered features. On G2, KrispCall holds an average rating of 4.5/5 stars, with users highlighting its ease of use and seamless CRM integration. Capterra reviewers award it 4.6/5, applauding the AI Copilot’s accuracy and the clarity of reporting dashboards.

Some feedback points to occasional latency during peak call volumes and a learning curve when setting up advanced IVR menus. KrispCall’s roadmap addresses these concerns with server capacity upgrades and streamlined IVR templates. Early adopters of the latest updates have reported marked improvements in performance and configuration speed.

Educational Resources and Community

KrispCall maintains an ever-expanding library of educational materials, including:

• Official Blog: Weekly articles on call center best practices, AI in telephony, and remote team management.
• Video Tutorials: Step-by-step guides on configuring IVR trees, integrating with CRMs, and leveraging analytics.
• Documentation Center: Comprehensive API docs, feature overviews, and troubleshooting tips.
• Community Forums: Connect with fellow users to share configuration examples, scripts, and workflow optimizations.
• Webinars & Events: Live Q&A sessions with product managers and guest speakers from leading sales and support organizations.

Conclusion

From unified call management and AI-driven insights to global virtual numbers, KrispCall offers a robust, future-proof telephony platform at a price that’s hard to beat. I’ve covered every feature, plan, and benefit so you can make an informed decision—now it’s time to act. Unlock your exclusive Get 20% OFF KrispCall Annual Plans Today and start experiencing seamless, intelligent communication.

Get 20% OFF KrispCall Annual Plans Today