Top Features of Small Business Answering Service Software
In today’s fast-paced market, having reliable small business answering service software can mean the difference between capturing new leads and missing critical opportunities. Answering Service Care offers a comprehensive solution designed to manage your calls and chats with professionalism, so you can focus on growing your business.
Why Invest in Small Business Answering Service Software?
As a small or medium-sized business owner, you wear many hats. Providing 24/7 customer support without breaking the bank is a challenge. With Answering Service Care’s small business answering service software, you gain an affordable, scalable way to handle every inbound call and live chat—day or night.
Top Features of Small Business Answering Service Software
1. 24/7 Live Call Answering
Never miss a call again. Our team of highly trained agents answers your phones around the clock, ensuring every customer inquiry is handled with care.
2. Live Chat Integration
Boost website engagement by offering instant chat support. Fully customizable scripts allow your brand voice to shine through every conversation.
3. Call Recording with Instant Replay
Access recorded calls for up to 30 days via a secure online portal. Ideal for medical, legal, or financial practices that require accurate message retrieval.
4. Bilingual Service
Serve both English- and Spanish-speaking customers without adding headcount. Our offsite bilingual agents follow your exact specifications at a fraction of the cost.
5. Appointment Scheduling
Eliminate booking conflicts with integrated appointment-setting software. All parties stay on the same page, reducing no-shows and double-bookings.
6. Customized Greetings and Scripts
Personalize every interaction. From initial greeting to message delivery, your custom script ensures consistent, on-brand communication.
7. Secure App Integration
Our proprietary mobile app loads client data in real time when calls come in, giving agents instant context and boosting first-call resolution.
Benefits of Choosing Answering Service Care
- Cost Savings: Pay only for the minutes and chats you need.
- Scalability: Packages that grow with your call and chat volume.
- Professional Image: Award-winning service since 1974 builds trust.
- Peace of Mind: Focus on core tasks while we handle customer interactions.
Flexible Pricing Plans
Answering Service Care offers transparent, tiered plans to match any budget. Each plan includes a set number of minutes or chats, with low per-unit overage rates.
Starter Plan
Ideal for new ventures: no included minutes, \$1.65 per additional minute.
Small Business Plan
100 minutes included, \$1.62 per additional minute—perfect for growing operations.
Pro Plan (Most Popular)
250 minutes included, \$1.52 per additional minute. Best for established SMBs with moderate call volume.
Enterprise Plan
500 minutes included, \$1.28 per additional minute. Designed for high-volume needs and large teams.
Live Chat Pricing
- Starter: \$35/month, pay \$5 per additional chat.
- Small Business: \$145/month for 30 chats, \$5 per extra chat.
- Pro: \$245/month for 50 chats, \$5 per extra chat.
- Enterprise: \$400/month for 100 chats, \$5 per extra chat.
How to Get Started
Setting up Answering Service Care takes minutes. Personalize your greeting, configure call forwarding, and let us take care of the rest. Ready to strengthen your customer support with top-tier small business answering service software?
