Searching for the ultimate guide to shopify apps? You just landed on the right page. If you’re ready to transform support into sales, Get Started with Gorgias Today. In this guide, I’ll walk you through the top shopify apps that boost conversions and automate support, focusing on how Gorgias can revolutionize your store’s customer experience.

Managing support tickets across multiple channels while driving sales can feel overwhelming. You need a solution that centralizes communication, offers AI-powered automation, and integrates seamlessly with your store. That’s why I trust Gorgias, a leading conversational AI platform with sales and support skills. With years in the ecommerce space and hundreds of customers grown by its technology, Gorgias resolves 60% of support inquiries automatically and increases conversions 2.5x.

What is Gorgias?

Gorgias is a conversational AI platform designed specifically for ecommerce merchant support and sales. As one of the best shopify apps, it brings customer history, order details, and product information directly into a unified helpdesk. Agents can access real-time data, share product links, update orders, issue refunds, and more, all without leaving the platform.

Gorgias Overview

Launched in 2015, Gorgias was founded with the mission to empower merchants to deliver seamless, personalized customer experiences. Over the years, it has grown from a small startup to one of the most trusted shopify apps, serving thousands of brands worldwide. With continuous innovation in AI and ecommerce integrations, Gorgias has raised over $25 million in funding and earned accolades for its industry-leading customer support and sales automation capabilities.

Pros and Cons

Pros:

Seamless Shopify Integration: Real-time order and inventory access.

AI-Powered Automation: Resolves 60% of inquiries automatically.

Increased Conversions: Tailored recommendations boost sales 2.5x.

Omnichannel Support: Manage email, chat, social media, SMS, and voice in one place.

Customizable AI Agent: Brand-aligned tone, dynamic discounts, returns handling.

Scalable Pricing: Plans start at $10/mo and grow with your volume.

All-in-One Platform: 150+ integrations, live monitoring, detailed analytics.

Cons:

Learning Curve: New users may need time to master advanced automation features.

Cost for High Volume: Enterprise-level ticket volumes can become expensive without efficient optimization.

Features

Gorgias stands out among shopify apps thanks to its robust feature set that enhances every step of the shopping journey.

AI Agent

Gorgias’s AI Agent uses advanced natural language processing to automate responses and sales assistance:

• Resolves pre- and post-sales FAQs automatically.
• Provides personalized product recommendations based on shopper history.
• Edits orders and subscriptions in real time.
• Handles returns, refunds, and generates dynamic discount codes.
• Customizable tone to align with brand voice.

Omnichannel Helpdesk

Centralize all customer conversations:

• Email and live chat integration.
• Social media support on Facebook, Instagram, TikTok.
• SMS and WhatsApp messaging with voice add-ons.
• Unified ticket management with macros, rules, routing.
• Satisfaction survey and performance dashboards.

Shopify Integration

Connect Gorgias directly to your Shopify store:

• View order details, inventory levels, shipment status.
• Create and update orders without switching platforms.
• Run promos and flash sales from within the helpdesk.

Marketing Suite

Engage shoppers proactively with chat campaigns:

• Customized pop-up triggers based on visitor behavior.
• Reduce bounce rates by up to 37% with targeted messaging.
• Drive conversions with personalized up-sell and cross-sell flows.

Gorgias Pricing

Pricing is designed to scale with your support volume, not your headcount. All plans include core helpdesk functionality and AI features.

Basic

300 tickets/mo from $10/mo.

• Perfect for new stores or low-ticket volumes.
• Centralized inbox and basic macros.

Pro

2,000 tickets/mo from $50/mo.

• Ideal for growing stores needing advanced rules and views.
• Includes SMS add-on and live monitoring.

Advanced

5,000 tickets/mo from $300/mo.

• Best for established brands with high support needs.
• Priority support and custom reporting.

Enterprise

Custom volume from $750/mo.

• Tailored solutions, dedicated CSM, and SSO.
• Unlimited integrations and advanced security.

Take the next step and Get Started with Gorgias Today.

Gorgias Is Best For

Whether you’re a small boutique or a large-scale retailer, Gorgias adapts to your needs.

Small Businesses

With budget-friendly plans, small teams can automate FAQs and manage all channels without extra hires.

Growing Brands

Use AI-powered recommendations to scale conversions and reduce cart abandonment seamlessly.

Enterprise Retailers

Custom ticket volumes, advanced workflows, and dedicated support to handle peak seasons.

Benefits of Using Gorgias

• Improved Response Times: Automated resolutions free agents to tackle complex issues.
• Revenue Growth: AI-driven upsells and cross-sells increase average order value.
• Operational Efficiency: Centralized dashboard streamlines support processes.
• Enhanced Customer Satisfaction: Personalized interactions build loyalty.
• Cost Savings: Automating 60% of tickets reduces labor costs.

Customer Support

Gorgias’s support team is known for their responsiveness and expertise. They offer live chat, email, and phone channels, ensuring you have the right assistance when you need it.

With detailed documentation, onboarding sessions, and a dedicated success manager for higher tiers, you’ll never feel left in the dark.

External Reviews and Ratings

Merchants praise Gorgias for its intuitive interface and powerful AI. Many reviews on platforms like G2 and Capterra highlight how easily it integrates with Shopify and boosts conversion metrics. Some users note the initial learning curve with automation features, but most agree support resources help them ramp up quickly.

Educational Resources and Community

Gorgias offers a wealth of resources to help merchants succeed:

• Official blog with best practices and case studies.
• Webinars on ecommerce support and AI strategies.
• Active user forum for peer support and product feedback.
• Help center with step-by-step tutorials and API docs.

Conclusion

In the crowded landscape of shopify apps, Gorgias stands out by combining powerful AI automation with deep Shopify integration, making it a top choice for merchants aiming to boost conversions and streamline support. Ready to take your customer experience to the next level? Get Started with Gorgias Today.