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What Is Trafft?

Trafft is a free scheduling and booking software designed to streamline every appointment-based process in your business. Whether you’re a solo consultant, a fitness studio, a spa, or a multi-location service provider, Trafft delivers the tools you need to automate bookings, manage staff availability, accept payments, and keep your clients coming back.

At its core, Trafft solves the chaos of pen-and-paper calendars, scattered messages, and no-show headaches. You set your services, availability, and pricing once—then let Trafft’s 24/7 self-serve booking engine handle the rest. Your clients enjoy the convenience of booking online at any hour, and you reclaim hours each week previously lost to administrative tasks.

Features

Trafft is packed with powerful features—each engineered to make scheduling smooth and professional. Below is an in-depth look at the standout capabilities that set Trafft apart:

Provide Online Bookings 24/7

Never miss a booking again. Trafft keeps your calendar open around the clock, capturing appointments even when you’re asleep.

• Instant client self-service: Clients view services, staff availability, and book in real time.
• Custom booking page: Display your branding, available slots, and service descriptions on a sleek, mobile-responsive page.
• Global time zones: Clients in different regions see times adjusted to their local zone.

Organize Employees with Flexibility

Managing multiple staff schedules can be painful—Trafft simplifies it.

• Individual calendars: Assign unique hours, break times, and service specialties per employee.
• Self-scheduling: Let team members block time or swap shifts via their own dashboard.
• Team view: Get a consolidated look at all calendars from one admin panel.

Customer Relationship Management (CRM)

Build loyalty by keeping detailed client profiles.

• Automated data capture: New bookings automatically generate client records.
• Loyalty perks: Send birthday greetings, coupons, and personalized follow-ups.
• History tracking: See past services and notes at a glance, boosting personalized service.

Multi-Location Management

Whether you operate two studios or fifty, Trafft keeps them all under one roof.

• Single sign-on: One account manages every branch’s bookings and staff.
• Location-specific settings: Tailor services, pricing, and hours per venue.
• Unified reporting: Compare performance and occupancy across sites in real time.

Secure Online Payments

Collect payments seamlessly via integrated gateways.

• Multiple gateways: Choose from Stripe, PayPal, Square, and more.
• Invoice automation: Send receipts or invoices instantly after booking.
• Pre-payments & deposits: Encourage commitment with partial payments at booking time.

Calendar Sync

Avoid double-booking with real-time sync between Trafft and popular calendars.

• Google, Outlook, Apple: Connect all three to unify personal and professional schedules.
• Two-way updates: Changes in either your external calendar or Trafft reflect everywhere.
• Conflict alerts: Get notified if a booking overlaps an existing event.

Automated Reminders

Slash no-shows with customizable reminders delivered by email, SMS or WhatsApp.

• Timely notifications: Set reminder schedules—24 hours, 3 hours, or custom intervals before appointments.
• Personalized messages: Include client name, service details, and rescheduling links.
• Follow-up nudges: Send thank-you notes or upsell related services after a visit.

Comprehensive Dashboard & Reports

Get a instant pulse on your business health.

• Key metrics: Occupancy rates, returning customer percentages, top services and staff.
• Earnings overview: Visualize revenue trends by day, week or month.
• Exportable data: Download CSV reports for deeper analysis or tax prep.

Pricing

Trafft offers transparent, tiered pricing to fit businesses of all sizes. Here’s how the plans stack up:

• Free Plan ($0/mo) – Up to 5 users
  • Unlimited appointments
  • Basic CRM, email & SMS notifications
  • Google, Outlook, Apple calendar sync
  • Booking page in 10+ languages
• Starter Plan ($9.90/mo) – Up to 10 users
  • All Free features plus:
  • 10 SMS credits/month
  • Payment gateways: Stripe & PayPal
  • 10 custom fields & employee profiles
• Scaling Plan ($39.90/mo) – Up to 15 users
  • All Starter features unlocked
  • Unlimited custom features
  • Recurring appointments & resources scheduling
  • Zapier, API & webhook integrations
• Enterprise Plan (from $250/mo) – 50+ users
  • Dedicated account manager & onboarding help
  • Volume-based pricing for extra users
  • Custom roles, advanced security & compliance
  • Premium support (live chat & phone)

Whether you’re just starting or scaling to multiple locations, Trafft’s plan structure is built to grow with you. And remember—this is an ideal spot to apply your Get 30% OFF Trafft’s Annual Plans Today discount if you opt for yearly billing!

Benefits to the User (Value for Money)

Trafft delivers remarkable ROI through tangible benefits:

• Time Savings: Automate bookings, reminders, and invoices to reclaim hours each day.
• Increased Revenue: 24/7 availability and upselling features help capture every sales opportunity.
• Enhanced Customer Satisfaction: Seamless booking and personalized follow-ups boost loyalty and referrals.
• Scalability: Multi-location and team management features adapt effortlessly as your business expands.
• Reduced No-Shows: Automated SMS and email reminders can cut no-show rates by up to 70 %.
• Centralized Management: One dashboard for staff schedules, client data, payments, and reports.

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Customer Support

Trafft prides itself on responsive and helpful support. Whether you have a technical question or need help setting up advanced features, their team is on standby via email ticketing and in-app live chat. Typical response times average under two hours during business days, so you rarely wait long to get unstuck.

Enterprise subscribers also receive priority phone support and a dedicated onboarding specialist who guides you through migrations, custom integrations, and team training. Plus, the support portal includes a searchable knowledge base full of step-by-step tutorials and troubleshooting guides.

External Reviews and Ratings

Across review platforms, Trafft consistently earns high marks. On Capterra, it boasts a 4.7 / 5 based on hundreds of user ratings, with praise for its intuitive interface and robust feature set. G2 reviewers highlight the smooth onboarding process and reliable calendar sync as standout benefits.

Some users have noted occasional hiccups when customizing the booking page CSS, but Trafft’s development team has rapidly addressed these with regular updates. A few smaller complaints around SMS credit limits on lower plans have led to expanded credit bundles in the latest Starter tier—showing that Trafft listens and iterates based on user feedback.

Educational Resources and Community

Trafft offers a wealth of learning materials:

• Official Blog: Regular articles on appointment-setting best practices, marketing tips, and product updates.
• Video Tutorials: Short, focused clips on key features—calendar sync, payment setup, advanced reporting.
• Comprehensive Documentation: Step-by-step guides covering every module.
• User Forum & Facebook Group: Engage with a global community of Trafft users to swap tips and use cases.
• Webinars & Live Workshops: Monthly sessions led by product experts, with Q&A segments.

Conclusion

Wrapping up, Trafft stands out as an all-in-one scheduling powerhouse—combining online bookings, staff management, invoicing, reminders, and reporting into a single, intuitive platform. Whether you’re flying solo or operating dozens of locations, Trafft scales to your needs while saving you time and boosting revenue.

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