In today’s fast-paced world, companies need a modern support desk that combines speed, intelligence, and affordability. BoldDesk is a next-gen AI customer service software built to deliver exceptional customer service at an unbeatable price. Ready to elevate your support operation? Try Bolddesk Free for 15 days Today.

Whether you’re handling a few dozen tickets or thousands of live chats, BoldDesk makes it effortless to empower your team, simplify workflows, and save time—all while controlling costs and scaling as you grow.

Why an AI-Powered Support Desk Matters

A robust support desk is more than just a ticketing tool—it’s the heart of your customer experience. With rising expectations for instant resolutions and personalized service, traditional help desks can’t keep up. BoldDesk leverages artificial intelligence to automate routine tasks, deliver instant solutions, and free your agents to focus on high-value interactions. The result is faster response times, fewer escalations, and happier customers.

Key Features of BoldDesk

AI-Powered Ticketing

Automatically categorize, prioritize, and assign tickets so your team never misses a critical issue:

• Smart ticket classification and routing
• Automated SLA reminders and escalations
• AI-driven suggestions for faster resolutions

Live Chat & Omnichannel Support

Engage customers where they are with real-time chat, email, WhatsApp, Facebook, Instagram, and SMS:

• Unified inbox for all channels
• Proactive chat triggers to boost conversions
• Persistent conversation history

Knowledge Base

Empower customers with a self-service portal that reduces ticket volume and speeds up resolutions:

• Unlimited articles and categories
• Searchable, AI-enhanced content recommendations
• Custom branding and templates

AI Copilot & Workflows

Boost agent productivity with AI-powered assistants and workflow automations:

• AI Copilot to draft responses or suggest macros
• Automated follow-ups and task assignments
• Custom triggers, rules and escalation paths

Analytics & Reporting

Track key metrics, identify bottlenecks, and continuously optimize your support desk performance:

• Real-time dashboards and custom reports
• CSAT surveys to measure customer satisfaction
• SLA compliance and agent productivity trends

Integrations & Mobile App

Seamlessly connect BoldDesk with your favorite business tools and support customers on the go:

• Zapier, CRM, ecommerce and marketing apps
• iOS and Android apps for 24/7 assistance
• Web widgets and API access

Seamless, Zero-Risk Migration

Think switching your support desk is too hard? We handle your migration for free. Don’t pay until your current vendor license ends, enjoy enterprise-grade security at every step, and get personalized onboarding so your team is up to speed in no time. Ready to make the move? Try Bolddesk Free for 15 days Today.

Pricing Plans

Scale – $18 per agent/month

• Unlimited tickets, articles, end users
• Email ticketing, knowledge base, canned responses
• Custom fields, views, domains, templates

Momentum – $35 per agent/month + $0.75 per AI resolution

• All Scale features
• Live chat, WhatsApp, Facebook, Instagram, SMS
• AI Agents, generative AI search, CSAT surveys

Enterprise – $49 per agent/month + $0.75 per AI resolution

• All Momentum features
• Ticket approvals, agent shifts, custom dashboards
• Multi-brand help desk and knowledge base

Top Benefits of BoldDesk

• Faster Resolutions: AI-driven tools cut response times by up to 60%.
• Cost Savings: Pay only for active agents and AI resolutions—no hidden fees.
• Scalability: Add agents or channels in minutes as your business grows.
• Higher CSAT: Automated surveys and actionable insights boost customer satisfaction.
• Effortless Onboarding: Migrate 1M+ tickets seamlessly and train your team quickly.

Deliver Outstanding Customer Service

With BoldDesk as your AI-powered support desk, you’ll provide consistent, personalized experiences that keep customers coming back. Our 24/5 expert support team is always just a click away, ensuring you have the guidance you need to succeed.

Transform your customer service operations today. Get started with no contract worries, zero-risk migration, and a platform built for excellence. Try Bolddesk Free for 15 days Today.