Searching for the ultimate guide to call tracking? You just landed on the right page. Discover how Kixie’s AI-driven platform integrates calling and texting into your CRM, helping you capture every interaction, analyze performance, and turn conversations into revenue. With Kixie’s seamless setup and powerful analytics, you’ll never miss a lead or drop the ball on customer follow-ups again. Kixie makes it simple.

Many revenue teams struggle to measure the true impact of their outreach. Manual logging, disjointed tools, and limited insights leave reps guessing which calls drive pipeline. I understand that pain—I’ve seen teams waste hours reconciling spreadsheets instead of closing deals. That’s why I recommend Kixie. Backed by years of innovation, 25+ integrations, and AI-powered features, Kixie transforms how you track, analyze, and optimize every call. Ready to take action? Try Kixie Free For 7 days Today.

What is Kixie?

Kixie is a consolidated communications platform designed for revenue teams that need robust call tracking and AI-driven conversation intelligence. By integrating phone and SMS with 25+ CRMs, helpdesks, and automation tools, Kixie centralizes every interaction in one place. Sales reps gain real-time data, managers see pipeline impact at a glance, and marketers can attribute campaigns down to individual calls.

Kixie Overview

Founded with a mission to streamline revenue communication, Kixie has grown into a market-leading solution serving thousands of businesses worldwide. From its humble beginnings as a voice-only dialer, the platform has evolved to include advanced AI features, local presence dialing, and extensive compliance safeguards.

Today, Kixie powers millions of calls and texts each month. Its US-based support team and open API ensure seamless onboarding, while self-serve integrations with CRMs like Salesforce, HubSpot, and Pipedrive let your team go live in minutes. Whether you’re a one-person sales shop or a global RevOps department, Kixie scales with your needs.

Pros and Cons

Pros:

• AI-powered call summaries and sentiment analysis
• Multi-line Power Dialer with spam-risk avoidance
• Shared SMS inbox for team collaboration
• Local presence dialing to boost connection rates
• Out-of-the-box CRM and helpdesk integrations
• Unlimited minutes across US and Canada
• Automatic call distribution and intelligent routing
• Real-time reporting and live leaderboards

Cons:

• Advanced AI Human Detection requires a premium add-on
• No built-in video conferencing—focuses on voice and SMS
• Pricing not published publicly; requires sales contact for enterprise tiers

Features

Kixie packs every tool your revenue team needs to automate outreach, measure impact, and optimize performance. Explore the top features below.

Multi-Line Power Dialer

Dial up to 10 leads simultaneously while skipping voicemails and IVR menus automatically.

• AI-powered machine detection
• Progressive caller ID with local presence
• Unlimited calling sessions in the US/Canada

Team SMS

Shared SMS inboxes let your sales, support, and marketing teams respond in seconds.

• Internal notes for context
• Click-to-text from any CRM record
• Template library for rapid responses

Connection-Boost

AI-driven local dialing to increase answer rates and reduce call drops.

• Progressive caller ID matching recipient location
• Spam-risk prevention built in
• Automatically selects best outbound number

Conversation Intelligence

Automatically track keywords, phrases, and sentiment across calls.

• AI-generated call summaries
• CRM syncing for effortless logging
• Searchable conversation transcripts

Intelligent Call Routing

Automatic call distribution based on CRM fields to connect callers with the right agent.

• Round-robin and skill-based routing
• Customizable business hours and overflow rules

DNC List Compliance

Built-in compliance checks against national Do-Not-Call lists.

• Automatic list screening
• Error prevention to avoid fines

Caller ID Reputation

Ensure your numbers maintain top reputations and avoid “Spam Risk” labels.

• Reputation monitoring dashboards
• Automated dialing strategies to protect numbers

Realtime Reporting

Live dashboards and leaderboards to track performance against targets.

• Call volume and duration metrics
• Pipeline and revenue attribution
• Custom report builder

CRM and Tool Integrations

Out-of-the-box connectors for Salesforce, HubSpot, Zoho, Pipedrive, and 20+ more.

• Webhooks and open API for bespoke workflows
• Native integration setups in minutes

Kixie Pricing

Kixie offers flexible plans to fit individual reps, teams, and enterprise RevOps. All plans include unlimited calling minutes in the US/Canada.

Professional Plan

Ideal for individual sales professionals.

• Business phone service
• CRM integration and automations
• Click-to-call/text, SMS templates, voicemail drop
• Live call coaching

Single-Line PowerDialer

Professional features plus one-line Power Dialer.

• Calling session management
• All Professional Plan features

Multi-Line PowerDialer

Power dial up to 10 lines simultaneously; most popular for high-volume teams.

• AI Human Detection available as premium add-on
• Advanced spam-risk filtering

Kixie Is Best For

Whether you run marketing campaigns or manage a global sales floor, Kixie fits your use case.

Marketing Teams

Automate calling and texting campaigns, personalize at scale, and optimize send times.

Business Development Reps

Connect with leads faster and achieve 4x higher connection rates with local presence dialing.

Inside Sales

Streamline workflows, track every touchpoint, and convert conversations into closed deals.

Revenue Operations

Scale at speed with deep analytics, ensure compliance, and deliver top-level customer experiences.

Benefits of Using Kixie

• Improved Pipeline Visibility: All calls and texts are logged and analyzed for better forecasting.
• Higher Connection Rates: Local presence dialing and AI detection boost answer rates.
• Data-Driven Coaching: Real-time call summaries and sentiment analysis help managers train reps.
• Reduced Admin Overhead: Automated logging and compliance checks free reps to sell.
• Unified Communications: One platform for voice, SMS, analytics, and reporting.

Ready to revolutionize your call tracking and drive more revenue? Try Kixie Free For 7 days Today and see how AI-driven insights transform your outreach.

Customer Support

Kixie’s US-based support team is available via live chat, email, and phone to help with onboarding, custom integrations, and troubleshooting. Response times average under 30 minutes for urgent requests.

Comprehensive documentation, video tutorials, and an active user community ensure you get the most out of every feature. Whether you need help with setup or advanced configuration, Kixie’s experts are ready to assist.

External Reviews and Ratings

Users praise Kixie for its ease of use, quick setup, and robust integrations. Many highlight the multi-line Power Dialer and AI-powered summaries as game-changers for productivity. Reviewers on G2 and Capterra frequently cite improved pipeline growth and time savings.

Some feedback calls out occasional AI detection misfires and occasional UI refinements. Kixie addresses these through regular updates and a proactive feedback loop, ensuring continuous platform improvements.

Educational Resources and Community

Kixie’s blog covers best practices in sales enablement, call coaching, and RevOps strategies. Regular webinars and live demos showcase new features and use cases. A dedicated forum lets users share tips, ask questions, and network with peers.

Conclusion

Call tracking is the backbone of modern revenue teams, and Kixie delivers a unified platform that makes every call count. From AI-driven intelligence to real-time reporting and seamless CRM integration, Kixie gives you the tools to increase pipeline, boost sales, and delight customers. If you’re ready to elevate your outreach, Try Kixie Free For 7 days Today.