In today’s fast-paced business environment, cloud calling has become essential for teams looking to stay connected and collaborative no matter where they are. With KrispCall, you can harness the full power of AI-driven telephony inside your CRM, enabling seamless voice communication, smarter call analytics, and unified team workflows. Ready to revolutionize your communication? Get Started with KrispCall Today and experience next-level connectivity.

What is cloud calling?

Cloud calling refers to a modern telephony solution that routes voice calls over the internet rather than relying on traditional phone lines. This approach eliminates physical hardware, reduces costs, and offers unparalleled flexibility. With cloud calling, businesses can deploy virtual phone numbers globally, integrate calls directly into existing software like CRMs, and leverage advanced features such as AI-powered call summaries, IVR systems, and real-time analytics.

KrispCall Overview

KrispCall was founded with a simple mission: to bring enterprise-grade telephony features to businesses of every size without the complexity and cost of legacy phone systems. Since its inception, KrispCall has expanded globally, serving thousands of teams across 100+ countries. By embedding voice communication directly into popular CRMs and support platforms, KrispCall empowers sales, support, and remote teams to collaborate seamlessly and deliver exceptional customer experiences.

Pros and Cons

Pros:

• Unified Callbox brings all conversations into one view, reducing context switching.
• AI Copilot boosts productivity by up to 34% with automated summaries and response suggestions.
• Global virtual numbers allow instant international expansion.
• Advanced IVR trees ensure every caller reaches the right agent quickly.
• Real-time call monitoring and analytics help maintain quality standards.
• Easy integration with leading CRM platforms streamlines workflows and data management.

Cons:

• Calling and SMS charges are additional to the subscription fee.
• Advanced customization for Enterprise plans may require onboarding support for optimal setup.

Features

Unified Callbox

The Unified Callbox centralizes all inbound and outbound calls within your CRM interface, ensuring you never miss context when switching between customer profiles and call records.

• View ongoing and past calls directly alongside contact details.
• Quickly access call recordings, transcriptions, and AI-summarized notes.
• Assign call ownership or escalate to colleagues with a single click.

Phone Tree IVR

Optimize call routing with a customizable IVR system that guides callers through menu options, ensuring they reach the right department every time.

• Drag-and-drop workflow builder for fast setup.
• Multilingual support to serve global audiences.
• Fallback routing to handle peak-hour overflow.

Call Monitoring

Maintain high-quality service standards by listening in on live calls and providing real-time feedback to agents.

• Silent monitoring to evaluate agent performance discreetly.
• Whisper mode for coaching without the caller hearing.
• Call barging for urgent interventions when necessary.

Call Queuing

Ensure no caller is left on hold indefinitely. Call queuing intelligently manages high volumes while providing estimated wait times.

• Custom hold music or announcements to keep callers informed.
• Priority queues for VIP clients or urgent issues.
• Automatic overflow routing to backup agents or voicemail.

Call Notes

Streamline team collaboration by attaching notes directly to each call record. Share insights, action items, and follow-up reminders instantly.

• Tag team members for specific follow-up tasks.
• Rich-text formatting for clarity and emphasis.
• Auto-saving to prevent data loss during fast-paced calls.

Get a Virtual Number

Expand globally in minutes with local, mobile, or toll-free numbers from over 100 countries. Build trust with customers by appearing local, no matter where you operate.

• Instant provisioning—no hardware required.
• Port existing numbers or acquire new ones through the portal.
• Pay-as-you-go or include in your monthly plan for predictable billing.

AI Copilot

Tackle every call with confidence using AI-driven assistance that transcribes conversations in real time, highlights key details, and suggests tailored responses.

• Automatic call summaries for quick catch-ups.
• Suggested next steps based on conversation context.
• Sentiment analysis to flag dissatisfied callers for priority follow-up.

By centralizing these powerful cloud calling features, KrispCall transforms how teams communicate, collaborate, and close deals. To see it in action, Get Started with KrispCall Today and elevate your voice game.

KrispCall Pricing

Choose the plan that aligns with your team’s needs. Save 20% when you opt for an annual subscription.

Essential

$15/user/month – Ideal for startups, freelancers, and small teams looking to establish reliable cloud calling workflows.

• Unified Callbox
• Phone Tree IVR
• Call Notes

Standard

$40/user/month – Recommended for mid-size businesses and call centers aiming to scale operations while maintaining quality.

• All Essential features
• Call Monitoring & Queuing
• Virtual Numbers from 100+ countries

Enterprise

Custom pricing – Tailored solutions for large teams with advanced security, compliance, and customization requirements.

• Dedicated account manager
• Custom IVR workflows and training
• Priority support and SLAs

KrispCall Is Best For

Sales Teams

Accelerate deal cycles with AI-driven insights. Record objections, auto-log call data, and refine your pitch based on real-time analytics.

Customer Support

Resolve issues faster by accessing call history, notes, and AI-suggested responses directly in your helpdesk. Keep satisfaction high even during peak demand.

Remote Teams

Bridge geographic gaps with a unified telephony platform. Every team member, whether in-house or distributed, shares the same call interface, recordings, and notes.

Benefits of Using KrispCall

• Increased Productivity: Let AI handle repetitive tasks like transcription and summaries.
• Global Reach: Establish local presence anywhere with virtual numbers.
• Unified Data: Centralize call data in your CRM for richer customer insights.
• Scalability: Add users and features on demand without hardware constraints.
• Cost Efficiency: Replace legacy PBX systems with a predictable, usage-based model.

Customer Support

Our support team is available 24/7 through live chat, email, and phone. We pride ourselves on rapid response times and personalized assistance to ensure your operations run smoothly around the clock.

From initial setup to advanced feature integration, our dedicated onboarding specialists guide you through every step, offering best practices and troubleshooting advice tailored to your business needs.

External Reviews and Ratings

Users consistently praise KrispCall for its intuitive interface, reliability, and robust feature set. Many highlight how AI Copilot and unified call workflows have streamlined their daily operations. A few users note that dialing charges can add up, but most agree the efficiency gains outweigh the costs. Continuous updates and responsive support help address any concerns quickly.

Educational Resources and Community

KrispCall offers a comprehensive resource hub with blog articles, video tutorials, webinars, and use-case guides. Join the community forum to ask questions, share tips, and collaborate with fellow users. Regular product webinars showcase new features and best practices, helping your team get the most out of the platform.

Conclusion

In an era where remote work and customer expectations demand agility, cloud calling is no longer optional—it’s a strategic necessity. KrispCall brings together AI-driven features, global reach, and seamless CRM integration to empower teams of all sizes. Ready to transform the way your organization communicates? Get Started with KrispCall Today and unlock the future of telephony.

Experience the power of KrispCall now: Get Started with KrispCall Today