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What Is SendPulse?

SendPulse is a multi-channel marketing automation platform designed to help businesses streamline communication, nurture leads, and boost conversions—all from a single dashboard. Whether you’re sending transactional emails, launching web push campaigns, or engaging customers via chatbots, SendPulse centralizes your marketing efforts to save you time, reduce tool sprawl, and drive measurable ROI.

Use cases include:

• Automated email newsletters and drip sequences
• AI-powered chatbot interactions on Facebook Messenger, Telegram, and WhatsApp
• Web push notifications to re-engage website visitors
• CRM-driven personalized outreach and sales pipeline management
• Pop-ups and subscription forms to grow your email lists
• Online course creation and management to monetize expertise

Features

SendPulse brings together a comprehensive toolkit that covers every stage of the customer journey. Below, I break down the standout features, what they do, and how you can use them to supercharge your marketing.

Email Marketing

Craft, schedule, and automate email campaigns to keep your audience engaged and informed.

• 15,000 free emails per month on the free plan—ideal for testing new campaigns.
• Drag-and-drop email builder with responsive templates.
• Transactional emails for receipts, notifications, and more.
• Advanced segmentation and personalization tags to tailor messages by name, purchase history, or behavior.
• Full A/B testing suite (Standard plan and up) for optimizing subject lines, content, and send times.

Chatbots & Live Chat

Stay connected with customers in real time, even when you’re away.

• Build chatbots for Facebook Messenger, Telegram, and WhatsApp with no coding.
• Automated replies powered by ChatGPT to answer FAQs instantly.
• Live chat widget that you can embed on your website for direct support.
• CRM integration—view chat history and customer data on one dashboard.

CRM & Sales Pipeline Automation

Manage contacts and deals more efficiently with built-in CRM functionality.

• Visual pipeline view to track leads through every sales stage.
• Automation 360: design multi-step workflows triggering emails, SMS, and tasks based on customer behavior.
• Team collaboration tools—assign tasks, track progress, and monitor performance.
• Custom fields and tags for granular data segmentation.

Web Push Notifications

Re-engage visitors with instant desktop or mobile alerts.

• Send notifications to up to 10,000 free subscribers on the free plan.
• Triggered notifications based on user behavior (cart abandonment, product views).
• Rich notifications with images, buttons, and custom sounds.
• Detailed analytics to measure click-through rates and conversions.

Pop-Ups & Subscription Forms

Convert more website visitors into subscribers and customers.

• 10 pop-up templates and an online chat widget on the free plan.
• Display conditions by time delay, exit intent, scroll percentage, and more.
• Embed subscription forms anywhere on your site or landing page.
• Custom styling to match your brand and improve user experience.

Website & Landing Page Builder

Create a polished online presence without hiring a developer.

• Drag-and-drop builder—no coding required.
• One free website or bio link page on the free plan.
• Custom domains or SendPulse subdomain options.
• SEO settings, forms, and pop-ups directly integrated.

Online Course Builder

Monetize your expertise through structured courses.

• Create and sell courses with drip content delivery.
• Integrated checkout and payment processing.
• Student management and performance tracking.
• Email automation workflows for onboarding, progress reminders, and upsells.

Pricing

Whether you’re a solo entrepreneur or an enterprise powerhouse, SendPulse has a plan that fits your needs. Here’s a detailed breakdown:

Free Plan

• Price: Free
• Ideal for: Startups and those testing multichannel marketing.
• Includes:
  • 15,000 emails/month (marketing + transactional)
  • 3 chatbots with automated replies
  • CRM with basic pipeline automation
  • 1 website/bio link page
  • 10 pop-ups & online chat
  • Web push to 10,000 subscribers

Standard Plan

• Price: $10/month
• Ideal for: Beginners ready to scale beyond free limits.
• Includes:
  • Unlimited emails
  • 200 MB image storage
  • 100 sender addresses, 3 domains
  • 10 flows, 10 events in Automation 360
  • 10 saved segments
  • 2 bio link pages
  • Full A/B testing

Pro Plan

• Price: $12/month
• Ideal for: Growing teams needing advanced automation.
• Includes:
  • Unlimited emails
  • 500 MB image storage
  • 300 sender addresses, 5 domains
  • 50 flows, 50 events, 150 elements in Automation 360
  • 50 saved segments
  • 2 websites + 2 bio link pages
  • 1,000 verifications
  • 10 users per account, unlimited tags

Enterprise Plan

• Price: Contact Sales
• Ideal for: Large organizations with advanced requirements.
• Includes:
  • Unlimited everything (emails, storage, domains, users)
  • Unlimited flows, events, elements, segments
  • 50 websites and bio link pages
  • Full A/B testing suite
  • Verifier usage per plan size

VIP Plan

• Custom pricing for lists over 5 million subscribers.
• Dedicated account manager, priority support, and bespoke integrations.

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Benefits to the User (Value for Money)

Choosing SendPulse means unlocking a treasure trove of value. Here’s why it’s a game-changer:

• All-in-one platform: No more juggling separate tools or logins. All channels—from emails to chatbots—are connected under one roof, saving you hours each week.
• Scalable plans: Start for free and upgrade as your audience grows. Pay only for what you need, making budgeting predictable and transparent.
• Powerful automation: Set up multi-step workflows that trigger based on user behavior, freeing you from manual follow-ups and reducing human error.
• Data-driven insights: Robust analytics and A/B testing let you optimize campaigns in real time, ensuring every dollar spent delivers maximum ROI.
• Team collaboration: Invite teammates, assign tasks, and monitor performance all within the platform—perfect for agencies and growing businesses.
• Cost savings: With free email credits and push notifications, early-stage companies can achieve significant results without upfront investment.
• Dedicated support: From email to live chat and phone assistance (Enterprise/VIP), help is always just a click away.

Customer Support

SendPulse prides itself on responsive, knowledgeable support that guides you through every stage of your marketing journey. Whether you’re troubleshooting an email campaign, setting up your first chatbot, or customizing your website builder, their support team is available via email and live chat 24/7. Clients on the Enterprise and VIP plans also receive phone support and a dedicated account manager for personalized assistance.

In addition to direct channels, SendPulse offers extensive in-product guidance and a ticketing system to ensure that no query goes unanswered. Response times are consistently under an hour, and many users praise the team’s friendly demeanor, technical expertise, and readiness to suggest best practices based on real-world marketing scenarios.

External Reviews and Ratings

On G2, SendPulse holds an impressive 4.5 out of 5 stars, with users applauding its intuitive interface and robust automation features. Many highlight the value of the free plan for newcomers and the seamless transition to paid tiers as their needs evolve. Capterra reviewers echo this sentiment, scoring SendPulse 4.6 out of 5 for ease of use and customer support.

Some constructive feedback mentions occasional delays in bulk email delivery during peak times and a learning curve when configuring complex workflows. The SendPulse team has since rolled out performance optimizations and expanded tutorial content specifically addressing advanced automation setups, showing a strong commitment to continuous improvement.

Educational Resources and Community

SendPulse offers a wealth of resources to help you master the platform and sharpen your marketing skills:

• Official Blog: In-depth articles on email best practices, chatbot scripts, push notification strategies, and case studies.
• Video Tutorials: Step-by-step guides on YouTube covering everything from setting up your first campaign to analyzing detailed reports.
• Knowledge Base: Comprehensive documentation and FAQs for troubleshooting common issues.
• Webinars & Workshops: Live sessions hosted by marketing experts, featuring Q&A and live demonstrations.
• User Forum & Facebook Group: Active community where marketers share tips, templates, and success stories.

Conclusion

In summary, SendPulse stands out as a versatile, cost-effective, and user-friendly marketing automation platform. From robust email campaigns and AI-driven chatbots to push notifications, pop-ups, and CRM integration, it has everything you need to engage your audience and drive conversions—all under one roof.

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