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What Is Capacity?

Capacity is an AI-powered support automation platform designed to weave your entire tech stack into a single, smart system. At its core, it tackles repetitive support tasks—think customer inquiries across voice, web, email, social, SMS, and in-app chat—so your teams can focus on high-value work. Whether you’re a small startup looking to scale customer success or an enterprise aiming to streamline internal help desks, Capacity delivers automated responses, unified knowledge management, and deep analytics under one roof.

Features

Capacity packs a robust set of features that work together to elevate your support game. Here’s an in-depth look at the capabilities that set it apart:

AI Support Automation

Capacity’s AI responds to 90% of customer queries instantly, reducing resolution times and eliminating repetitive tasks.

• Automate responses across voice, chat, email, SMS, and social channels.
• Train the AI on your company’s specific knowledge base for accurate, on-brand replies.
• Customize response flows to handle complex inquiries without human intervention.

Unified Knowledge Base

Stop jumping between systems. Capacity consolidates all your documents, FAQs, and guidelines into one searchable, intelligent repository.

• Supports multiple file types (PDFs, docs, wikis) for seamless integration.
• Real-time updates ensure agents always access the latest procedures.
• Contextual search delivers precise answers based on user intent.

250+ Integrations

Whether you’re on Salesforce, Zendesk, Microsoft Teams, or Slack, Capacity plugs right in and starts automating.

• Pre-built connectors for leading CRMs, helpdesks, and collaboration tools.
• Flexible APIs to build custom workflows tailored to your environment.
• Two-way data sync keeps customer records up to date automatically.

Expert Implementation & Support

Capacity’s in-house team ensures you hit the ground running with personalized onboarding and best-practice guidance.

• Dedicated project manager to coordinate deployment and training.
• Hands-on workshops to align the platform with your unique needs.
• Ongoing consultation to optimize usage and ROI.

Intelligent Virtual Agents

Deploy conversational bots that feel natural, handle escalations, and route complex issues to live agents when needed.

• Multi-turn dialogues that remember context across interactions.
• Proactive notifications to customers on order status, policy changes, and more.
• Failover logic ensures a seamless handoff to human agents.

Agent Assist & Live Support

Give your frontline teams real-time AI coaching, suggested answers, and instant access to relevant articles during chats or calls.

• Live prompts guide agents through policy steps for consistent service.
• AI-driven summaries reduce after-call work by automatically logging key details.
• Team performance dashboards highlight areas for improvement.

Campaigns & Workflows

Automate follow-ups, escalations, and proactive outreach with no-code workflows that trigger on predefined events.

• Schedule reminders for survey completions, renewals, and upsell opportunities.
• Branching logic to route tickets based on urgency or topic.
• Track campaign performance with built-in analytics.

Conversational AI & Analytics

Deliver human-like conversations at scale while gaining insights to continuously refine your support strategies.

• Natural language understanding to detect sentiment and intent.
• Real-time dashboards monitoring resolution times, channel usage, and customer satisfaction scores.
• Custom reports reveal knowledge gaps and process bottlenecks.

Enterprise-Grade Security

Maintain compliance and protect sensitive data with rigorous controls and monitoring.

• Full encryption in transit and at rest.
• Role-based access controls and single sign-on (SSO) support.
• Certifications including SOC 2, GDPR, and HIPAA.

Pricing

Capacity offers custom pricing tailored to companies of all sizes. Here’s a quick snapshot of typical plans:

• Starter: Ideal for small teams beginning with AI support. Transparent per-user pricing, basic AI workflows, core integrations, and email support.
• Professional: Best for growing organizations. Includes unlimited users, advanced conversation analytics, multi-channel support, and priority onboarding.
• Enterprise: Designed for large-scale deployments. Everything in Professional, plus dedicated account management, custom SLAs, premium security options, and on-site training.

Speak with the Capacity team to build a package that matches your specific volume and feature requirements.

Benefits to the User (Value for Money)

If you’re weighing costs against value, Capacity delivers clear ROI through these advantages:

• Significant Cost Reduction: Automating up to 90% of routine inquiries frees up agent hours and slashes labor costs.
• Faster Resolution Times: 24/7 AI handling ensures customers get answers instantly—no wait times means happier users.
• Unified Knowledge Management: One system for all documentation reduces redundancy and eliminates the time agents spend hunting for answers.
• Seamless Integration: Plug into your existing tools without expensive custom builds—no hidden development fees.
• Scalable Automation: Add new channels or expand user volume without a linear increase in support headcount.
• Enhanced Compliance: Enterprise-grade security and audit trails help you meet regulatory requirements at no extra cost.
• Data-Driven Insights: Actionable analytics highlight inefficiencies so you can continuously optimize support operations.
• Flexible Pricing: Custom plans ensure you only pay for features you use, and right now you can Capacity with up to 20% OFF for even greater savings.

Customer Support

Capacity’s own support team mirrors the responsiveness they promise their customers. You can reach out via email, live chat, or phone, and expect a knowledgeable agent to respond quickly and resolve any technical or usage questions. Their ticketing system prioritizes issues based on urgency, so critical outages get addressed immediately, while routine queries are handled within business-hour SLAs.

Beyond reactive support, Capacity provides in-depth documentation, video walkthroughs, and best-practice guides to empower self-service. If you need hands-on assistance, your package includes regular check-ins from a dedicated Customer Success Manager, ensuring you maximize the platform’s value and achieve your support automation goals.

External Reviews and Ratings

On G2, Capacity boasts an average rating of 4.5 out of 5 stars, with users praising its ease of integration and intuitive AI training tools. One reviewer noted, “Our resolution times dropped by 60% in the first month—Capacity just works.” Another highlighted the unified knowledge base as a “game-changer” for small support teams.

On Capterra, customers appreciate the platform’s scalability and standout security features, scoring it 4.6 stars. Constructive feedback has called out occasional AI misinterpretations in niche use cases; however, the company regularly updates its NLU models and offers hands-on tuning sessions to address those gaps. Overall, Capacity’s responsive updates and transparent roadmap keep users confident in long-term improvements.

Educational Resources and Community

Capacity maintains a rich library of educational materials, including a regularly updated blog covering AI best practices, support automation strategies, and customer success case studies. Their YouTube channel features video tutorials—from basic setup to advanced workflow creation—making it easy to learn at your own pace.

Beyond official content, an active user community thrives on Slack and a dedicated forum where members exchange tips, share custom workflows, and troubleshoot together. Periodic webinars and user meetups give you direct access to the Capacity product team and peer-to-peer networking, fostering a collaborative ecosystem that accelerates your automation journey.

Conclusion

After exploring every angle—from core features and pricing flexibility to real-world feedback and community support—it’s clear that Capacity stands out as a full-spectrum AI support automation solution. I’ve seen firsthand how teams reduce costs, streamline processes, and delight customers by adopting its intelligent virtual agents and unified knowledge base. If you’re ready to transform your support operation, act now and take advantage of an exclusive Get up to 20% OFF Capacity Today by clicking here: Capacity.

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