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## What Is Capacity?

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions and automate repetitive support tasks. It’s designed to help organizations grow revenue, reduce costs, and boost satisfaction by serving customers and internal teams across voice, web, email, social, SMS, in-app chat, and more.

Whether you’re running a customer-facing helpdesk or enabling your HR and IT teams, Capacity centralizes knowledge, delivers intelligent virtual agents, and seamlessly integrates with over 250 CRMs, helpdesks, and collaboration tools. Its expert in-house implementation ensures a smooth onboarding experience and continuous success.

Use cases for Capacity include:
– Automating up to 90% of incoming customer inquiries across all channels.
– Empowering support agents with real-time coaching and AI-driven suggestions.
– Creating no-code workflows to trigger follow-ups, escalations, and actions.
– Delivering on-brand, human-like conversational experiences at scale.
– Tracking performance with deep analytics to continuously optimize support.

## Features

Capacity offers a comprehensive suite of features built to revolutionize support for both customers and internal stakeholders. Below is an in-depth look at the platform’s core capabilities.

### AI Support Automation
Capacity’s AI-driven automation engine handles repetitive support tasks so your team can focus on what matters most.
– Rapid Response: Automate responses and reduce resolution times by up to 70%.
– Multi-Channel Coverage: Seamlessly manage inquiries from email, chat, SMS, social, and voice.
– Automated Workflows: Define triggers that automatically assign, escalate, or follow up on tickets.

### Unified Knowledge Base
Unlike solutions that force you to maintain multiple repositories, Capacity unifies all organizational knowledge into one smart system.
– Single Source of Truth: Consolidate internal docs, FAQs, wikis, and databases.
– Dynamic Learning: Automatically update answers based on user interactions and feedback.
– Contextual Search: Natural language processing (NLP) surfaces the right information instantly.

### Integration Ecosystem
Capacity plugs into your existing stack with over 250 pre-built integrations and flexible APIs.
– CRM & Helpdesk Integration: Connect Salesforce, Zendesk, ServiceNow, and more.
– Collaboration Tools: Link Microsoft Teams, Slack, and Google Workspace for seamless workflows.
– Custom API Access: Build bespoke integrations to legacy systems or niche business apps.

### Intelligent Virtual Agents
Deploy conversational AI bots that resolve inquiries across every channel.
– Voice & IVR: Handle phone-based support with natural-sounding voice agents.
– Chat & Messaging: Offer instant chat replies on your website or in mobile apps.
– Cross-Channel Handoff: Escalate complex issues to live agents without losing context.

### Agent Assist & Live Support
Empower your human support agents with real-time coaching and AI-powered suggestions.
– Inline Suggestions: Provide instant knowledge snippets within the agent’s workflow.
– Live Coaching: Alert supervisors to intervene on tough tickets or calls.
– Performance Feedback: Track agent performance and identify training opportunities.

### Campaigns & Workflows
Create automated sequences that trigger based on events, without any coding.
– Escalation Paths: Automatically reroute unresolved tickets after defined timeframes.
– Proactive Follow-Ups: Send personalized emails or messages to check in on escalated issues.
– Action Triggers: Launch actions in connected tools (e.g., Slack alerts, CRM updates).

### Conversational AI
Deliver rich, human-like experiences that understand user intent and adapt in real time.
– Intent Recognition: Accurately parse user questions and route to appropriate resources.
– Context Management: Maintain conversation context across multi-step interactions.
– Brand Personality: Customize tone and style to reflect your brand voice.

### Analytics & Insights
Gain deep visibility into every interaction to continuously refine support strategies.
– Interaction Dashboards: Monitor volume, resolution times, and customer satisfaction.
– Trend Analysis: Identify recurring issues and knowledge gaps.
– ROI Tracking: Measure cost savings and revenue benefits from automation.

### Security & Compliance
Enterprise-grade protection ensures your data is safe and compliant.
– Encryption: End-to-end encryption for data at rest and in transit.
– Access Controls: Role-based permissions and single sign-on (SSO) support.
– Auditing & Monitoring: Real-time threat detection and compliance certificates (SOC 2, GDPR).

## Pricing

Capacity’s pricing is fully customizable to fit the unique needs of organizations of all sizes. Below is an illustrative breakdown of common plan tiers. Final pricing is determined based on user count, channels, integrations, and support requirements.

Starter Plan
– Who it suits: Small teams starting to automate basic support tasks.
– Price: Starts at $500/month (billed annually).
– Inclusions:
– Up to 2,000 monthly interactions.
– Unified knowledge base access.
– Basic AI virtual agent on one channel.
– Email and chat support.

Growth Plan
– Who it suits: Mid-sized businesses seeking multi-channel automation.
– Price: Starts at $1,500/month (billed annually).
– Inclusions:
– Up to 10,000 monthly interactions.
– Advanced AI workflows and campaigns.
– Agent assist with real-time coaching.
– Integrations with 50+ tools.
– Standard SLA and onboarding.

Enterprise Plan
– Who it suits: Large organizations requiring full-scale deployment.
– Price: Custom (based on usage and complexity).
– Inclusions:
– Unlimited interactions.
– Full conversational AI across voice, chat, SMS, and email.
– Premium support with dedicated Customer Success Manager.
– Advanced security, compliance, and audit capabilities.
– Custom API integrations.

Custom Pricing
– Who it suits: Businesses with unique requirements or high volume.
– Price: Quote-based.
– Inclusions:
– Tailored interaction volume and channels.
– Specialized implementation and training.
– 24/7 support and SLA guarantees.
– On-premises or hybrid deployment options.

To explore the full range of plans and secure your 20% discount, head over to Capacity today.

## Benefits to the User (Value for Money)

Here’s why investing in Capacity delivers exceptional value, especially when you factor in our exclusive Get up to 20% OFF Capacity Today promotion:

– Reduced Support Costs
By automating up to 90% of routine inquiries, you’ll slash headcount expenses and minimize overtime. Less manual work translates directly into lower operational overhead.

– Faster Resolution Times
AI-driven responses and real-time agent assist reduce average handle times. Customers enjoy faster service, boosting satisfaction and loyalty.

– Revenue Growth Opportunities
Happy customers spend more. With consistent, high-quality support, you’ll see improvements in upsell and cross-sell metrics, driving top-line growth.

– Unified Knowledge Management
One smart system eliminates duplicate documentation efforts, freeing your team to focus on strategic initiatives instead of manual maintenance.

– Scalability Without Proportional Costs
Whether you’re handling a few hundred tickets or hundreds of thousands, Capacity scales seamlessly—no need to hire a large support army as you grow.

– Enhanced Employee Satisfaction
Agents equipped with intelligent assistance face less frustration and churn. Real-time coaching fosters a learning environment and keeps morale high.

– Robust Analytics for Continuous Improvement
Detailed insights into performance help you optimize scripts, refine workflows, and proactively solve emerging issues, ensuring your ROI keeps rising.

– Enterprise-Grade Security
With encryption, access controls, and compliance certifications, you get peace of mind without sacrificing agility or speed of deployment.

## Customer Support

Capacity’s customer support is widely recognized for its responsiveness and depth of expertise. When you reach out, you’ll be connected with seasoned specialists who understand both the platform and your unique business challenges. Expect fast turnaround times on queries and real-time troubleshooting to get you back on track quickly.

Support is available through multiple channels, including email, live chat, phone, and an online ticketing portal. Whether you need onboarding assistance, training sessions, or help with complex integrations, Capacity’s in-house implementation team works closely with you to ensure seamless execution and ongoing success.

## External Reviews and Ratings

Capacity earns consistently high marks on major review platforms:
– G2: 4.7 out of 5 stars, praised for ease of use and robust feature set.
– Capterra: 4.8 out of 5, with users highlighting rapid ROI and excellent support.
– TrustRadius: 9.2 out of 10, lauded for enterprise-grade security and integration capabilities.

Positive feedback often focuses on the platform’s unified knowledge base and the measurable reduction in support workload. Users especially appreciate the no-code workflow builder and real-time agent assist.

Some constructive critiques mention:
– Initial setup complexity for highly customized use cases.
– Occasional learning curve for advanced AI tuning.
Capacity addresses these concerns through expanded onboarding resources, dedicated CSM engagement, and ongoing training webinars.

## Educational Resources and Community

To help you get the most out of your investment, Capacity offers a wealth of learning materials:
– Official Blog: Regular articles covering product updates, best practices, and case studies.
– Video Tutorials: Step-by-step walkthroughs for setup, workflows, and advanced AI features.
– Documentation Portal: Comprehensive guides, API references, and troubleshooting tips.
– Community Forum: A vibrant user group where customers share templates, discuss strategies, and offer peer support.
– Webinars & Workshops: Live sessions led by Capacity experts to deep-dive into new features and optimization tactics.

## Conclusion

Throughout this review, we’ve explored how Capacity stands out as an all-in-one AI-powered support automation platform—unifying knowledge, automating tasks, and empowering agents with real-time insights. The flexibility of its integrations, the depth of its conversational AI, and the strength of its enterprise-grade security all combine to deliver outstanding value.

Now is the perfect time to act. Secure your exclusive Get up to 20% OFF Capacity Today by visiting Capacity and experience firsthand how you can transform support into a growth engine. Get Started with Capacity Today.