Hunting for the ultimate savings on Gorgias? You’ve landed in the right spot. In this deep-dive review, I’ll unveil an exclusive Get 2 Months Free with Gorgias annual plans Today offer that you won’t find anywhere else, plus explain how Gorgias can transform your ecommerce support and sales process.

Stick around and discover how this deal can supercharge your store’s growth while saving you hundreds (or even thousands!) of dollars. From a detailed feature breakdown to pricing tiers and real-world benefits, this guide covers it all. By the time we’re done, you’ll know exactly why Gorgias is a must-have, and how to claim your two free months on the annual plan. Let’s get into it.

What Is Gorgias?

Gorgias is the ultimate Conversational AI platform tailored specifically for ecommerce businesses. Designed to centralize customer support and automate sales interactions, Gorgias empowers brands to deliver personalized experiences that drive conversions and reduce operational overhead. At its core, Gorgias connects directly to your Shopify store, pulling in customer data, order history, and inventory levels into a unified helpdesk interface. This ensures your support agents have all the context they need—right at their fingertips.

Use cases for Gorgias are expansive. It handles pre-sales questions like product FAQs, stock availability, and shipping inquiries. Post-purchase, it manages returns, refunds, and order updates. Meanwhile, its Marketing Suite proactively engages visitors with tailored promotions and chat campaigns, offering discounts or free shipping prompts based on cart value or browsing behavior. Whether you’re a boutique startup testing the waters or a global brand handling tens of thousands of tickets per month, Gorgias scales effortlessly. Its AI Agent resolves up to 60% of tickets automatically, allowing your human team to focus on high-impact tasks like VIP outreach and complex issue resolution.

Founded with the mission to merge support and sales, Gorgias has grown into a robust platform trusted by over 10,000 online merchants. Behind the scenes, a lean engineering team continuously releases new AI models, integrations, and features—driven by merchant feedback—to ensure the platform remains cutting-edge and user-friendly.

Features

Gorgias packs a rich suite of features designed to bridge the gap between customer support and revenue generation. Below, I unpack the standout capabilities that make Gorgias a transformative tool for online retailers.

Conversational AI with Sales and Support Skills

The AI Agent in Gorgias leverages natural language understanding to manage inquiries end-to-end, from answering simple FAQs to generating personalized upsell offers. It’s like having an always-on support specialist trained in your brand’s voice.

• Automated Resolutions: Deflects up to 60% of routine tickets, such as “What’s my tracking number?” or “Do you offer gift wrapping?”.
• Dynamic Discounts: When price objections arise, the AI can generate unique discount codes on the fly, increasing closure rates by as much as 25%.
• Order Management: Processes exchanges, cancelations, and refunds directly through chat, reducing hold times.
• Personalization Engine: Suggests complementary products based on cart contents and browsing history.
• Feedback Loop: Learns from agent corrections to continually improve accuracy and response quality.

Shopify Integration

Gorgias’ deep integration with Shopify means you never have to ask customers for order numbers or navigate between tools. All critical data lives in one unified dashboard.

• Live Inventory Checks: Prevents overselling by showing real-time stock levels during chats.
• Customer Profiles: View each shopper’s lifetime value, last purchase date, and subscription status without leaving the helpdesk.
• One-Click Fulfillment Actions: Create shipping labels, partial refunds, or replacement orders directly in Gorgias.
• Subscription Edits: For stores using Recharge or native subscription apps, modify plans and billing dates seamlessly.
• Order Tagging & Notes: Add internal comments to orders for future reference or escalations.

All Your Tech in One Platform

Stop jumping between multiple tabs and systems—Gorgias consolidates email, chat, social media, SMS, and voice into a single workspace.

• Email, Live Chat & Voice: Unified inbox with AI-assisted drafting and smart ticket routing.
• Social Media: Respond to Facebook Messenger, Instagram DMs, and TikTok comments without leaving Gorgias.
• SMS & WhatsApp: Engage customers on their preferred channels for quicker resolutions.
• Integrations: Over 150 partners including Klaviyo for email marketing, Yotpo for reviews, Loop for returns, and Zendesk migrations.
• Custom Apps: Build proprietary integrations with the open API to fit niche workflows.

Gorgias Support Suite

The Support Suite transforms ticket management with automation tools that free your agents from repetitive tasks.

• Macros & Templates: Pre-defined snippets for common responses, reducing typing time by up to 70%.
• Automated Rules: Route tickets by language, priority, or keyword to the right teams instantly.
• Views & Filters: Save custom ticket views for returns, VIP customers, or high-risk orders.
• Help Center: Self-service knowledge base with unlimited articles to deflect tickets.
• Reporting & Analytics: Track KPIs like first response time, resolution time, and CSAT scores.

Gorgias Marketing Suite

This suite empowers you to proactively engage visitors at the right moment, turning window shoppers into paying customers.

• Behavior-Triggered Popups: Show chat invitations when visitors linger on a page, add items to cart, or attempt to exit.
• Personalized Offers: Dynamically insert discount codes or free shipping offers based on cart value.
• Abandoned Cart Recovery: Launch chat campaigns targeting users who left something behind, boosting recoveries by up to 20%.
• Campaign Analytics: Monitor open rates, engagement, and sales attributed to each chat campaign.
• Multi-Language Support: Localize messages for global audiences to increase relevance and conversions.

Pricing

Gorgias offers tiered pricing to suit businesses at every stage—from bootstrapped startups to established enterprises. Here’s a detailed breakdown:

• Basic (300 tickets/mo • $10/mo): Perfect for small shops or side hustles. Includes core omnichannel support, macros, rules, up to 2 integrations, and basic analytics. Overage tickets at $0.40 each.
• Pro (2,000 tickets/mo • $50/mo): Suited for growing teams needing advanced automation workflows. Adds satisfaction surveys, custom roles & permissions, and 10+ premium integrations. Overage drops to $0.30/ticket.
• Advanced (5,000 tickets/mo • $300/mo): Ideal for midsize brands. Unlocks the AI Agent at $1/resolved conversation, advanced reporting, custom SLA policies, and priority email support. Overage at $0.25/ticket.
• Enterprise (Custom volume • $750+/mo): Tailored for high-volume operations. Includes dedicated onboarding, 24/7 phone support, Uptime SLA, custom data migrations, and unlimited integrations. Overage tickets at negotiated rates.

By choosing an annual commitment, you lock in substantial savings—and with our exclusive Get 2 Months Free with Gorgias annual plans Today offer, you pay for just 10 months while enjoying 12 months of service. On the Pro plan, that’s effectively only $41.67 per month instead of $50—a yearly saving of $100.

Benefits to the User (Value for Money)

Investing in Gorgias isn’t just a line item in your budget—it’s a revenue-driving machine. Here are the core benefits you’ll reap:

• 60% Automation of Tickets: Reduce manual ticket handling so your agents can focus on VIP customers and complex issues that demand human judgment.
• 2.5× Sales Conversions: Leverage AI-powered upsells, cross-sells, and dynamic discounts to significantly boost your average order value.
• Operational Savings: Slash support labor costs and eliminate third-party apps by consolidating into one platform.
• Omnichannel Efficiency: Handle email, chat, social, SMS, and voice from one interface, cutting chaos and training time.
• Enhanced Customer Loyalty: Fast, contextual support leads to higher satisfaction, repeat purchases, and word-of-mouth referrals.
• Data-Driven Decisions: Analytics dashboards highlight bottlenecks and growth opportunities across support and marketing.
• Scalable Pricing: Grow your ticket volume without unexpected headcount costs—your software investment remains predictable.

Gorgias has been a game-changer for D2C brands I’ve worked with. One beauty retailer saw a 40% drop in ticket backlog within the first month, and their average order value climbed by 18% thanks to timely in-chat product recommendations. Ready to see similar results? Unlock your savings now and enjoy two free months on an annual plan.

Customer Support

Gorgias practices what it preaches by delivering top-tier support for its own users. Their helpdesk operates 24/7, offering real-time assistance via live chat and email. For Pro and Advanced customers, priority support ensures your critical issues are addressed before they impact your business. The onboarding process includes a personalized setup call, detailed migration plan from legacy helpdesks, and optional training workshops for your support staff.

Additionally, Gorgias maintains a comprehensive self-service portal packed with step-by-step articles, interactive video tutorials, and sandbox environments for testing workflows. Enterprise customers benefit from a dedicated Customer Success Manager, quarterly business reviews, and tailored health checks to optimize platform usage. Whether you need a quick fix or a strategic consultation, Gorgias has you covered.

External Reviews and Ratings

On G2, Gorgias holds a stellar 4.6/5 rating from over 450 reviews. Merchants praise its intuitive UI, powerful automation, and seamless Shopify integration. One reviewer shared: “Our average response time halved, and within two weeks sales inquiries converted at a 35% higher rate.”

Capterra users give Gorgias 4.5/5 stars, highlighting the AI Agent’s accuracy and the expansive omnichannel coverage. Some feedback points to a learning curve when configuring advanced macros and rules. In response, Gorgias released an improved rule-building interface and expanded documentation to flatten that curve. On Trustpilot, Gorgias scores 4.4/5 with commendations for its reliability and enterprise-grade features. Negative remarks—mainly around occasional latency during peak season—are mitigated by Gorgias’ promise of 99.9% uptime and a transparent status page.

Educational Resources and Community

Gorgias invests heavily in user education. Their official blog publishes weekly deep dives into ecommerce best practices—from crafting effective support scripts to leveraging AI for personalization. Video tutorials on YouTube cover everything from basic setup to advanced conversational flows, complete with real-world examples.

The Gorgias Community Hub—powered by a private Slack workspace—connects thousands of merchants, support managers, and developers. Here, you can share custom macros, trade workflow templates, or discuss integration hacks. Quarterly webinars feature guest speakers from top ecommerce brands, and hackathons invite developers to build innovative apps on the Gorgias API. Whether you’re a novice or a power user, there’s always a new tip to learn.

Conclusion

After dissecting Gorgias’ AI-powered support tools, robust Shopify integration, and scalable pricing tiers, it’s evident that no other helpdesk platform marries sales and support as effectively. From automating up to 60% of tickets to boosting conversions by 2.5×, Gorgias delivers measurable ROI. And with the exclusive Get 2 Months Free with Gorgias annual plans Today deal, you’ll enjoy premium features plus two free months when you commit yearly.

Don’t let another support ticket become a missed sales opportunity. Get started with Gorgias today and claim your two free months now—your customers (and your bottom line) will thank you.