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What Is Textline?

Textline is a business texting software designed to streamline, secure, and scale SMS communication for modern enterprises. Whether you need to improve customer support, ramp up sales outreach, or coordinate internal teams, Textline has you covered.

In today’s on-the-go world, customers prefer texting to emails or calls. Textline bridges that gap by offering:

• Fast replies: SMS open rates average over 90%, so your messages are almost guaranteed to be seen.
• Two-way conversations: Real-time chat fosters personal connections at scale.
• Enterprise-grade security: SOC-2 certified, HIPAA and TCPA compliant for sensitive industries.

Here’s how it works, in a nutshell:

• Connect: Obtain a new toll-free or local number, or enable SMS on your existing business line.
• Configure: Create departments, assign roles, import contacts, and set up your workspace in minutes.
• Engage: Send personalized messages using variables, emojis, photos, or even automated workflows.
• Collaborate: Use a unified inbox so your team can see, assign, and respond to conversations seamlessly.
• Optimize: Leverage built-in analytics and automations to improve performance and efficiency over time.

Features

Textline’s robust feature set empowers teams to send, receive, and manage SMS at scale—without sacrificing personalization or security. Below, I dive into the standout tools and explain how they can transform your communication strategy.

Mass Texting

Broadcast critical updates, promotions, or event reminders to thousands of contacts with a single click.

• Segmentation: Group contacts by tags, custom fields, or departments to send highly targeted campaigns.
• Scheduling: Pick optimal send times based on time zone or past engagement data for maximum open rates.
• Personalization: Use merge fields (like {FirstName}) to keep each message feeling one-to-one.

Use case: A retailer sends flash sale alerts to VIP customers, seeing a 15% uptick in same-day purchases.

Unified Inbox

Today’s teams juggle emails, social media, and chat apps—but Textline brings every SMS thread into one tidy dashboard.

• Filtering: Sort by department, agent, or unread status to triage high-priority messages.
• Assignments: Auto-route inbound texts to the right expert, reducing response times dramatically.
• Search & Tags: Quickly locate past conversations or tag threads for follow-up.

Benefit: Your team never loses track of a customer question, improving satisfaction and brand reputation.

Two-Way Texting

Engage customers in real-time conversations—no SMS gateway hassles or external apps required.

• Instant replies: Receive and respond to messages as if you were texting a friend.
• Auto-acknowledgments: Set immediate confirmations (“Thanks! We’ve received your request.”).
• Conversation history: View complete threads, even years back, for seamless context.

Result: Faster resolution times, fewer dropped inquiries, and happier customers.

SMS Surveys

Capture actionable feedback with built-in CSAT, NPS, or fully custom surveys—all delivered via SMS.

• Trigger points: Send surveys after support tickets close or sales negotiations conclude.
• Real-time dashboards: Monitor scores and trends without exporting spreadsheets.
• Follow-up flows: Automate thank-you texts or reminder nudges for unresponsive recipients.

Insight: A service company reduced churn by 10% after acting on negative NPS comments in under 24 hours.

Group Texting

Coordinate with multiple recipients on the same thread—ideal for internal alerts, committee planning, or crisis communication.

• Admin controls: Decide who can add or remove participants.
• Muted mode: Temporarily silence notifications during off-hours.
• Shared context: Everyone sees the full conversation history.

Scenario: An event planner manages a volunteer crew by phone, reducing email clutter and confusion.

Text Templates (Shortcuts)

Save your team hours of repetitive typing with reusable message templates.

• Dynamic variables: Insert client names, dates, or order numbers automatically.
• Folder organization: Categorize templates by use case—support replies, appointment reminders, or sales pitches.
• Team sharing: Distribute best-practice responses across all agents.

Outcome: Consistent messaging and faster reply times without sacrificing a personal touch.

Automations

Turn manual workflows into hands-off engines. Textline’s automation builder handles everything from welcome messages to complex routing.

• Keyword triggers: Route “HELP” texts to your support squad instantly.
• Drip campaigns: Nurture prospects with timed sequences—day 1 thank-you, day 3 check-in, day 7 offer.
• Integration actions: Connect with Zapier, Slack, or custom webhooks to kick off downstream processes.

Case study: A SaaS provider increased trial-to-paid conversion by 25% via multi-touch automated sequences.

Analytics & Metrics

Data drives improvement. Textline’s dashboards surface the KPIs you care about, letting you refine your SMS strategy continuously.

• Response times: Track average agent speed and set SLA alerts.
• Volume trends: Identify peak texting hours for staffing adjustments.
• Message performance: Compare open rates and engagement across campaigns.

Benefit: Optimize team workflows and measure ROI on every dollar spent.

Integrations

Textline plugs into your existing tech stack seamlessly.

• CRM connectors: Sync with Salesforce, HubSpot, or Pipedrive for unified contact records.
• Collaboration: Send notifications to Slack channels or Microsoft Teams for key events.
• API & Webhooks: Build custom workflows or connect niche systems in minutes.

Impact: No more context-switching—your entire team stays aligned in their preferred apps.

Pricing

Textline offers flexible plans to fit teams of every size. Sign up annually to maximize savings—especially with our special discount.

Annual vs. Monthly Pricing & Savings

Going annual yields a 20% cost reduction compared to month-to-month billing. Over a year, that’s hundreds or thousands saved, depending on your agent count.

Remember to Get 20% OFF on Textline annual plans Today and lock in maximum savings.

Limited Plan

• Ideal for small pilots and lean teams.
• 90-day message history keeps storage costs low.
• Webchat add-on when you’re ready to expand.

Standard Plan

• Great for established teams needing compliance and integration.
• CSAT & NPS surveys to measure satisfaction.
• API, webhooks, and admin/agent role distinctions.

Pro Plan (Recommended)

• Best for scaling organizations that demand security and support.
• Priority phone and chat support plus a dedicated CSM.
• Custom automations, advanced routing, and Salesforce integration.

Enterprise Plan

• Tailored onboarding and quarterly business reviews.
• Unlimited seats and high-touch service.
• Enterprise SLAs and custom feature roadmaps.

Benefits to the User (Value for Money)

Here’s how Textline pays for itself—and then some:

• Boosted Productivity: Automations cut manual tasks by up to 40%, freeing your team to focus on strategic work.
• Superior Engagement: SMS open rates hover around 98%, compared to 20% for email. Your messages actually get read.
• Rapid Onboarding: Most teams are fully operational within 24–48 hours, thanks to an intuitive setup process.
• Lower Support Costs: Faster resolution times and self-serve automations reduce ticket volume and staffing needs.
• Regulatory Assurance: SOC-2 certification and HIPAA/TCPA compliance minimize legal and financial risk.
• Scalable Investment: Start with a few agents and grow to hundreds without platform lock-in or migration headaches.

Customer Support

Textline’s support team is renowned for rapid response times and deep technical expertise. Whether you’re troubleshooting a webhook integration or refining your texting strategy, agents are available via email and live chat, usually within minutes.

For Pro and Enterprise customers, phone support and a dedicated Customer Success Manager ensure you’ll never feel stranded. They offer quarterly business reviews, onboarding assistance, and best-practice guidance to maximize ROI.

External Reviews and Ratings

On G2, Textline averages 4.7/5 stars across 250+ reviews, with users praising its ease of use and top-tier security. Capterra reviewers highlight the “unified inbox” and “powerful automation” as standout capabilities.

Some customers have requested deeper out-of-the-box integrations with niche CRMs and occasional improvements to the mobile app. Textline’s product roadmap is already addressing these points, with several new connectors and mobile enhancements slated for release later this year.

Educational Resources and Community

Textline isn’t just software—it’s an ecosystem. Their official blog covers everything from SMS marketing best practices to compliance guides. Webinars led by industry experts dive into advanced use cases like trigger-based automations and survey design.

The Textline Knowledge Base offers step-by-step tutorials, while developer documentation helps your engineers spin up custom integrations. You can also join the vibrant Textline Slack community or attend monthly office hours for live Q&A with the product team.

Conclusion

After exploring every facet of Textline—from its user-friendly dashboard to enterprise-grade security—it’s clear this is the go-to SMS platform for businesses that value efficiency, compliance, and real engagement. I can’t recommend it enough.

Ready to seize this opportunity? Try Textline Free for 14 days Today and Get 20% OFF on Textline annual plans Today!