Hunting for a stellar way to streamline your business texting? You’ve arrived at the ultimate resource for Textline. I’m thrilled to share an exclusive **Get 20% OFF on Textline annual plans Today** deal—arguably the best offer you’ll find anywhere.

In the next few minutes, I’ll walk you through everything I love about Textline, how it handles customer outreach, internal chats, team workflows, security, and compliance. Stick around and you’ll discover why this discount is a game-changer for enterprises of any size.

What Is Textline?

Textline is a business texting software platform designed to help teams of all sizes send and receive SMS messages at scale. Whether you’re in customer support, sales, marketing, or internal operations, Textline transforms a simple phone number into a collaborative, secure messaging hub.

Use cases include:

• Customer support ticketing via SMS
• Proactive marketing campaigns and mass texting
• Internal team alerts and two-way communications
• Appointment reminders, surveys (CSAT, NPS, custom), and feedback loops
• Secure and compliant messaging in regulated industries (HIPAA, TCPA)

Features

Textline packs a robust set of features that make business texting efficient, secure, and highly collaborative. Below is a deep dive into its standout capabilities.

Mass Texting

Send one-to-many messages in a flash with Textline’s mass texting. Perfect for promotions or urgent notifications.

• Broadcast to hundreds or thousands of contacts.
• Personalize messages with variable fields (customer names, order numbers).
• Schedule broadcasts ahead of time to hit perfect send windows.

Unified Inbox

All conversations—one streamlined inbox. No more juggling multiple phone lines or platforms.

• View SMS, MMS, and webchat messages side by side.
• Filter and search by department, agent, or tags.
• Never lose context—chat history is neatly threaded.

Two-Way Texting

Engage in real-time back-and-forth chats with customers and colleagues.

• Instant delivery and receipt confirmations.
• Use emojis, photos, and attachments to enrich conversations.
• Shortcuts (text templates) to speed up repetitive replies.

Group Texting

Collaborate with multiple recipients simultaneously.

• Send group SMS threads—recipients see each other’s replies.
• Perfect for team announcements or small focus-group discussions.

SMS Surveys

Collect customer feedback directly via text message.

• Built-in CSAT and NPS survey templates.
• Custom survey options for specialized use cases.
• Real-time analytics on survey responses.

Automations & Integrations

Streamline workflows with auto-replies, scheduled sends, and external triggers.

• Auto-reply rules and time-based routing to handle off-hours or priorities.
• Seamless integrations via API, webhooks, and pre-built connectors (Salesforce, Zendesk, etc.).
• Connect your existing phone number or grab a new one in minutes.

Security & Compliance

Textline takes compliance seriously—SOC-2, HIPAA, and TCPA guards are all in place.

• End-to-end encryption and data protection.
• Registered phone numbers to meet carrier requirements.
• Audit logging and role-based permissions for maximum control.

Pricing

Textline offers tiered plans to fit your team’s needs and budget. Below is an overview of each :

• Limited Plan ($20/agent per month, min. 3 agents):
  • Core texting features
  • One department
  • 90-day message history
  • Webchat add-on available
• Standard Plan ($30/agent per month, min. 3 agents):
  • Everything in Limited, plus:
  • Multiple departments
  • 3-year conversation history
  • NPS and CSAT surveys
  • Standard integrations and API/webhooks
  • Admin & agent roles
  • HIPAA compatibility
• Pro Plan (Recommended—$50/agent per month, min. 5 agents):
  • All Standard features
  • Unlimited conversation history
  • Custom agent roles & surveys
  • Salesforce integration
  • Advanced automations
  • Priority support & dedicated CSM
• Enterprise Plan (Custom pricing):
  • Everything in Pro
  • Unlimited agents
  • Quarterly business reviews
  • Personalized implementation

Every plan comes with secure data handling, carrier-compliant registration guidance, and seamless onboarding.

Benefits to the User (Value for Money)

Investing in Textline delivers immediate and long-term advantages:

• Higher response rates: SMS sees open rates above 98%, so your messages get noticed. This translates into faster support resolutions and more leads engaged.
• Boosted team productivity: A unified inbox and automations cut down on redundant tasks, freeing agents to focus on high-value interactions.
• Improved customer satisfaction: Two-way texting is a preferred channel for many clients—quick, direct, and personal.
• Strong compliance posture: Built-in HIPAA and TCPA safeguards mitigate legal risk without extra overhead.
• Scalability without headaches: From handfuls of texts to thousands per month, Textline adapts as you grow.
• Cost-effective pricing: Plans start at just $20/agent monthly, and with my **20% off** annual offer, you lock in significant savings on top of an already competitive rate.
• Easy integrations: Plug Textline into your CRM or helpdesk with minimal configuration. Connectors mean you’re texting in context, not in a silo.

Ready to supercharge your team and save? Get started with Textline and claim your discount.

Customer Support

I’ve found Textline’s support team to be remarkably responsive. You can reach them via email, live chat, or phone during business hours. In many cases, I got answers within minutes on the live chat channel, and follow-ups by email were always thorough and friendly.

For larger accounts and Enterprise customers, Textline provides dedicated customer success managers and quarterly business reviews. This ensures you have a direct line to product experts who can advise on best practices, compliance questions, or advanced workflow setup.

External Reviews and Ratings

On G2, Textline holds a 4.6-star rating from hundreds of reviewers. Users praise its intuitive interface and robust compliance features. One reviewer noted, “We cut our average response time by 50% once we moved to Textline.”

There are occasional critiques around message throttling limits and the learning curve for advanced automations. Textline has addressed these by increasing throughput caps for Pro/Enterprise tiers and rolling out new video tutorials in their help center. Overall, the company demonstrates a strong commitment to listening to user feedback and iterating the platform accordingly.

Educational Resources and Community

Textline maintains a comprehensive Help Center filled with step-by-step guides, FAQs, and troubleshooting articles. Their official blog covers use cases, SMS marketing best practices, and compliance updates.

Beyond documentation, they host regular webinars on topics like “Advanced SMS Automations” and “Ensuring TCPA Compliance.” There’s also a Slack community where power users share scripts for webhooks, custom integrations, and creative ways to embed surveys in customer workflows.

Conclusion

We’ve covered how Textline transforms simple SMS into a powerhouse communication tool—complete with mass texting, two-way conversations, surveys, automations, and ironclad security. From a small support desk to enterprise-scale operations, Textline adapts and grows alongside you.

Don’t miss out on this limited-time opportunity. Get 20% OFF on Textline annual plans Today and start reaping the benefits of streamlined, personal, and compliant business texting.

Get 20% OFF on Textline annual plans Today