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What Is Zonka Feedback?

Zonka Feedback is an AI-driven customer experience (CX) and feedback platform designed to streamline every step of the feedback lifecycle. It enables businesses—whether B2B or B2C, in-office or in-the-field—to design stunning surveys, collect insights across multiple channels, and turn raw feedback into actionable improvements with AI analytics. Use cases include:

• Measuring NPS, CSAT, and CES metrics for customer satisfaction and loyalty
• Conducting transactional and relationship surveys for recurring feedback loops
• Gathering product insights via in-app and website widgets
• Automating offline data capture through kiosks, mobile forms, and audits
• Closing the feedback loop with case management and collaborative inboxes

Features

Zonka Feedback packs an array of functionalities to make feedback collection and analysis effortless yet powerful. Below is a breakdown of its standout capabilities:

AI-Driven Survey Builder

Create professional, fully-branded surveys in minutes using intuitive drag-and-drop or AI-assisted templates.

• AI suggestions for question types based on your goals
• Pre-built expert templates for NPS, CSAT, CES, product research and more
• Multi-language support and real-time translations
• Custom CSS and white-label domain options on higher plans

Multi-Channel Feedback Collection

Collect responses wherever your customers are—email, SMS, web widgets, in-app, kiosks, or offline.

• Email and SMS distribution with personalization tokens
• Website and in-product widgets for microsurveys
• Posted links, QR codes, and WhatsApp surveys
• Offline mobile forms and kiosk terminals with auto-sync when online

CX Automation & Workflow Designer

Automate triggers and follow-up actions to close the feedback loop without manual intervention.

• Conditional triggers based on score thresholds or user segments
• Automated thank-you emails, alerts to stakeholders, or Slack notifications
• Closed-loop workflows: assign tickets, create tasks, and escalate issues
• Deep integrations with CRMs and helpdesks for seamless data flow

AI Analytics & Sentiment Analysis

Leverage machine learning to decode the voice of your customer at scale.

• Sentiment scoring and emotion detection
• Theme and entity extraction to identify recurring topics
• Urgency and intent-based routing for rapid response
• Automated tagging and word-cloud visualization

Advanced Reporting & Dashboards

Access real-time insights with customizable reports that highlight key drivers and trends.

• Location- and agent-based performance breakdowns
• Drill-down filters by demographic attributes or survey questions
• Scheduled email reports for stakeholders
• Export options in PDF, CSV, or custom formats

Collaborative Response Inbox

Centralize feedback responses and facilitate cross-team collaboration.

• Shared inbox with tasks, notes, and status flags
• Customer interaction history and email responses from platform
• Case management and ticket tracking with SLA monitoring
• Real-time alerts to ensure prompt follow-up

Seamless Integrations

Connect Zonka Feedback to the tools you already use to automate data syncs and workflows.

• 20+ native integrations: Salesforce, HubSpot, Zendesk, Intercom, Microsoft Dynamics
• Zapier connector for 1,000+ additional apps
• APIs and webhooks for custom integrations
• Two-way data sync: map attributes, create contacts, trigger surveys automatically

Pricing

Ready to see how far your investment can go? Check out the plan that fits your team size and feedback volume. For comprehensive details and to claim your discount, visit Zonka Feedback.

• Free (0 USD/month)
  Ideal for solopreneurs testing the waters. Includes 50 responses/month, 3 active surveys, basic reporting, AI templates, and core NPS/CSAT/CES metrics.
• Starter (79 USD/month)
  Best for small teams. 250 responses/month, 3 users, multi-channel distribution (email, SMS, WhatsApp), workflow automation, multilingual surveys, 20+ integrations, and branding control.
• Growth (299 USD/month)
  Built for growing companies. 1,000 responses/month, 5 users, in-app SDK, white-label domain/email, advanced AI sentiment, dynamic user segments, enhanced automation, and close-loop response inbox.
• Enterprise (Custom Pricing)
  Tailored for large enterprises. Unlimited responses, custom user roles, SSO, advanced AI themes & entity recognition, case management, HIPAA compliance, dedicated success manager, and white-glove onboarding.

Benefits to the User (Value for Money)

Investing in Zonka Feedback delivers immediate and long-term ROI through:

• Comprehensive Insights: AI analytics swiftly surface trends and pain points—no more data guesswork.
• Scalability: Start on the free plan and upgrade seamlessly as your response volume and team grow.
• Time Savings: Automated surveys, workflows, and reporting free you to focus on strategic initiatives.
• Higher Customer Retention: Real-time feedback lets you address issues instantly, boosting satisfaction and loyalty.
• Cost Efficiency: Consolidate multiple feedback tools into one unified platform, reducing subscription overhead.
• Team Alignment: Centralized response inbox and case management ensure everyone stays informed and accountable.

Customer Support

Zonka Feedback’s support is notably responsive, with a team ready to help via email, live chat, and phone. Whether you have technical questions during setup or need best-practice guidance for your CX program, you’ll find knowledgeable agents who respond quickly—often within minutes on live chat.

For more complex requests, Enterprise customers receive a dedicated success manager and priority escalation channels. In addition to one-on-one support, the platform’s extensive documentation and video tutorials mean answers are available 24/7, perfect for teams operating across time zones.

External Reviews and Ratings

On G2, Zonka Feedback holds an impressive 4.7-star average based on hundreds of reviews. Users praise its intuitive survey builder, robust automation, and accurate sentiment analysis. Capterra reviewers highlight how quickly they can gather multi-touchpoint feedback and act on insights.

A few users have noted occasional delays in mobile form syncing when offline, but recent platform updates have mitigated these issues. Others requested deeper native integrations with niche CRMs; in response, Zonka Feedback’s roadmap has added new connectors and expanded its Zapier library to fill these gaps.

Educational Resources and Community

Zonka Feedback maintains an active blog featuring CX case studies, survey best practices, and AI-insights articles. Their YouTube channel hosts step-by-step tutorials—perfect for visual learners—covering everything from designing your first survey to advanced workflow configurations.

Beyond official resources, an engaged user community thrives on LinkedIn and Slack. Regular webinars bring product experts and CX leaders together, while the public roadmap and forum allow customers to suggest features and vote on priority enhancements.

Conclusion

In summary, Zonka Feedback combines ease of use with enterprise-grade power—making it my go-to choice for any organization serious about customer experience. From multi-channel feedback capture to AI-driven analytics and seamless automation, it streamlines every step of your CX program. Ready to transform feedback into growth? Visit Zonka Feedback now and seize the Get 33% OFF Zonka Feedback’s Annual Plans Today deal before it disappears.

Get Started with Zonka Feedback for Free Today